Five Star Chevrolet

Lied to by service adviser and service technician Very bad experience and I am still paying for it. I came to 5 Star because it was close. NO OTHER REASON. I took my 2016 3500 in because of fuel tank/ Very bad experience and I am still paying for it. I came to 5 Star because it was close. NO OTHER REASON. I took my 2016 3500 in because of fuel tank/gauge issues. After 2 days, truck was returned but the issue was not resolved. Returned again (trip 2) for same repair. Again, 2 days later (6 days now without truck counting the day left) the truck was returned but the issue remained. Returned to the dealer, same issue and left the truck. Told they REALLY needed to go through it so it was left for 4 days. (I'm up to 11 days now without the use of my truck). Came and picked up the truck, was assured that it was fixed....nope...same problem. By this point, they "SAY" they changed out a fuel tank, hose, transfer pump. They "SAY" they have Chevrolet involved and it is fixed. Nope. Return to 5 Star, spoke to service manager Joe and explained my frustration. Joe said they will take care of it. Service writer Ali called and said they need to remove the bed of the truck to check things out. Said they would need it for a week. Took the truck in on Thursday. Called on Wednesday for status and was told by Ali that the bed was off and they were working on finding the problem. Picked the truck up the following Monday and was told they replaced some more stuff and the service tech was going to show me "how to fuel my truck"....REALLY? So the tutorial consisted of the tech telling me that I needed to turn the fuel nozzle a little to the left and not put it in too far and slowly fuel the truck...if it didn't work, I was to look under the bed and move the fuel hose down a little to remove any kinks in the hose.... REALLY? Okay, at this point I needed the truck back since they have now had it for about 3 weeks total. Took the truck on the road....still not right. Fuel gauge goes to E, check engine light comes on and I need to go back to the dealer. I chose not to go back to 5 Star. Went to James Woods in Denton (32 miles away). 1 day in James Woods and the service manager called and said the bed had never been removed and they were looking into the other supposed "repairs". DO NOT TAKE YOUR VEHICLE TO 5 STAR CHEVROLET IN CARROLLTON. Those people will lie to your face. More

5 Star Customer Our purchase experience at 5 Star Chevy was great. Dale Shelton, Mike Underwood and Todd were all great to work with. We bought a use Cruze that was Our purchase experience at 5 Star Chevy was great. Dale Shelton, Mike Underwood and Todd were all great to work with. We bought a use Cruze that was reasonably priced and my wife loves it. We were in and out of the dealership in record time. More

Great Experience! The staff at Five Star Chevrolet made the buying process so easy! Lloyd was patient in answering my questions. He made the experience incredibly easy The staff at Five Star Chevrolet made the buying process so easy! Lloyd was patient in answering my questions. He made the experience incredibly easy and fun. The rest of the staff from the initial call to the final paperwork were amazing. More

The most amazing car buying experience imaginable I have bought many cars. Today was the 1st time and Sam Pack Five Star and was the most amazing experience. From the time you walk in to the time you I have bought many cars. Today was the 1st time and Sam Pack Five Star and was the most amazing experience. From the time you walk in to the time you leave everyone makes you feel like you are family. I have never had such a easy car buying experience and can’t wait to refer everyone I know until I am ready to buy a new one myself. More

Awesome TEAM!! Wow! words can not describe how much pleasure I had to meet such great people such has Michael Leatherwood, Eric Garcia and Jason Volk men this 3 gent Wow! words can not describe how much pleasure I had to meet such great people such has Michael Leatherwood, Eric Garcia and Jason Volk men this 3 gentleman really when above and beyond. Mr. Leatherwood gave me some great advises, really nice person very serviceable, such a great spirit always with a great attitude this gentleman really makes Five Star Chevrolet SHINE you folks are Bless to have this Gentleman around. Eric Garcia wow such a great sales person the moment I shook his hand I knew I was with a good co-pilot. Very respective individual does not try to push the sale, very honest guy I want to mention that the close day he was off he had giving me his cell number and told me "I'm off tomorrow if you need me for anything please call me" so came Wednesday I decided to make the deal so call him and that was his off day but he told me to go inside and someone would help me but of course he was the one that had been helping me so I ask him ...can you come and close this for me.. and he came and took care of business for me. If your looking for Chevrolet I strongly recommend for you to come and ask for Eric Garcia trust me you will know what I'm talking about. Jason Volk.. wow this men... ?you know those strawberries they put with a Flan cake (dessert) to make it even more delicious? So this car was for my Wife, April is double celebration her birthday and our anniversary, 12 years of an awesome marriage. I did my homework shop around and went to my bank for a load well even-doe I was approve it was not for the amount I was looking for so I took that approval and a check cause I had decided to give this to my lovely wife so came Jason. He heard my conversation and told me ... give me a second let me make a couple of calls I'm gonna work on a better deal for you, we discuss the interest and payment per month and this Gentleman got me a super deal.. ZERO DOWN a better interest than what my bank approve me for WOW!! I was like ... really Jason :) unbelievable this Gentleman did it.. Guys really this 3 individuals really show me that I was not just another customer they really show me that I was friend. I am very happy to meet this 3 honest individuals. Five Star Chevrolet I encourage you to recognize this team they are awesome.. More

5 Star Chevy made it happen! Awesome and professional service all the way around. Eric made the process quick and painless for me. The facility is increbible and everyone made me Awesome and professional service all the way around. Eric made the process quick and painless for me. The facility is increbible and everyone made me feel welcomed. Love this dealership. More

Review of experience. The entire staff was friendly and very helpful. There was no pressure. The process was very smooth and efficient. There was not excessive time in m The entire staff was friendly and very helpful. There was no pressure. The process was very smooth and efficient. There was not excessive time in making decisions. More

Recent Purchase_Used Car I recently purchased a Honda Odyssey minivan for my family at Sam Pack's Five Star Chevrolet in Carrollton on Saturday 3/16/18. My salesman said he d I recently purchased a Honda Odyssey minivan for my family at Sam Pack's Five Star Chevrolet in Carrollton on Saturday 3/16/18. My salesman said he didn't know if there were two keys or if there was only one key. Later in the process another person said that there were two keys available, then after signing the financial documents I was told there had been a mistake and only one key was available. I ask repeatedly for the second key but was told that it was not possible since they were a Chevrolet dealer and had no access to Honda keys. I went ahead and drove the vehicle five hours back to my home in Lubbock but was still very unhappy. Michael Leatherwood called me the following Monday and wanted to know if the van was working out well for my family. I told how disappointed I was with not getting a second key. He did explain that not all used vehicles come with two keys but I again said I was told that there would be two keys. Long story short, Mr. Leatherwood and Mr. Pelayo arranged for me to obtain a second key at the local Honda dealer here in Lubbock to prevent me from driving ten hours round trip back to Carrollton to obtain a second key. I appreciate the work by Mr. Leatherwood and the entire management team at Sam Pack's Five Star Chevrolet in Carrollton for changing an unpleasant experience into a FIVE STAR experience. I hope my experience will be helpful for your decision. Thank you, More

2017 Colorado Adrian Lopez did a great job helping me through the process and closing the sale. The whole team was interested in making the process as painless as Adrian Lopez did a great job helping me through the process and closing the sale. The whole team was interested in making the process as painless as possible and making sure I was treated fairly. I got a good value for my trade in. I really appreciate Brett deciding to certify my vehicle at the end of the process - it looks and feels like a new truck. More