Five Star Chevrolet

Horrible experience Very bad experience in all aspects. Paperwork was done incorrect after sale was done. My boyfriend went back to Afghanistan and I got a call saying t Very bad experience in all aspects. Paperwork was done incorrect after sale was done. My boyfriend went back to Afghanistan and I got a call saying they had made a mistake with sales paperwork. Dealership kept calling me asking how we can sign papers again. They were so worry and kept calling me harrasing me with questions and how to fix problem. After deciding they were gonna send paperwork to Afghanistan. My boyfriend had to rushed paper work back to dealership but with a cost of 75.00 otherwise it was gonna take 3 weeks for dealership to get it. Once we got the paper work they had change the APR to a higher rate. Why???? If we were already approved to lower rate when we signed the contract. My boyfriend was rush to get paper work back to the dealer so we trust them and signed paperwork . I called dealership 4 times and I also text our sales man Kendrick many times. I was told more than 4 times they were going to find out why APR WAS higher but of course they already had all the paper work on their hands so they never call us back or follow up with us. All this paper work error they did cost us over 500.00. Be careful buying from here. You are better off driving out of Florence and make sure you get what you signed. For sure we are not coming back to this unprofessional place. More

Used car battery I went to the dealership and problem with my battery not holding a charge. No problems until it before Christmas. They check the battery and replaced I went to the dealership and problem with my battery not holding a charge. No problems until it before Christmas. They check the battery and replaced it. They even did the test to clear the check engine light. This is the 2nd month of owning my vehicle More

Excepional service I always get great service when I take my vehicle to Five Star Chevrolet and I would definitely recommend them to all of my friends I always get great service when I take my vehicle to Five Star Chevrolet and I would definitely recommend them to all of my friends More

Recall on my ignition Got a recall on my ignition, took the day off to get it fixed. Come to find out all they did was make my key ring smaller. Everybody had to-good-for Got a recall on my ignition, took the day off to get it fixed. Come to find out all they did was make my key ring smaller. Everybody had to-good-for you attitudes. I'm a die hard chevy lover, but Cale Yarborough Honda's service dept has way better service. And I hate Cale Yarborough Honda! Will never come back here again & I do would not recommend it to my enemies. More

Truck service My service went as planned; no delays, no gotcha's, no surprises....I was able to work in the customer lounge using their WiFi. Good job!! My service went as planned; no delays, no gotcha's, no surprises....I was able to work in the customer lounge using their WiFi. Good job!! More

Easy solution to my issue. I needed an additional key fob and key for a used Traverse that I had purchased at a Ford dealership in another town. I went to 5 Star as it was the n I needed an additional key fob and key for a used Traverse that I had purchased at a Ford dealership in another town. I went to 5 Star as it was the nearest Chevrolet dealership and was treated with respect and friendliness from the parts department and the service department. I will definitely use 5 Star for all my service needs on this vehicle. More

Gd knowledge of repairs Staying in touch with me during the repair and have it ready when she said gd work on truck also had coffee talked about repair and what was done Staying in touch with me during the repair and have it ready when she said gd work on truck also had coffee talked about repair and what was done More

Amazing experience I loved my experience with Five Star Chevrolet. Latwan Edwards made it even better by trying his best to accommodate my sister and I as much as possib I loved my experience with Five Star Chevrolet. Latwan Edwards made it even better by trying his best to accommodate my sister and I as much as possible and he made sure we left happy. More

Auto purchase at 5 star cheverolet When I arrived at 5 star I was met by Charles who quickly showed me the large selection of Chevrolet Equinox that I was interested in. Charles was in When I arrived at 5 star I was met by Charles who quickly showed me the large selection of Chevrolet Equinox that I was interested in. Charles was instrumental in my deciding to buy the red one. Great buying experience. Would highly recommend buying at 5 star Chevrolet. More

Great Service I was greeted with excellent service before I got out of my car. The service department was excellent. Kendall Page made sure I was taken care of. I was greeted with excellent service before I got out of my car. The service department was excellent. Kendall Page made sure I was taken care of. More