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Five Star Chevrolet - Service Center

Carrollton, TX

4.9
570 Reviews

570 Reviews of Five Star Chevrolet - Service Center

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February 08, 2021

Everyone at Five Star Chevrolet is always friendly & helpful. Took my Camaro in for service and it was ready in the time frame promised or faster. More

by aaturner9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Humberto Luna
Feb 08, 2021 -

Five Star Chevrolet responded

aaturner9, We always appreciate the chance to help with the care of your Camaro at Five Star Chevrolet. Thank you for your loyalty to our service team and we look forward to hearing from you again at 972-389-6700. Between visits, we welcome your questions any time! Thanks again, Joe Marchbanks, Service Director

February 06, 2021

I’ve been here a few times and it’s always a quick turnaround and excellent communication. I drive past a few other dealers but choose this one for their good service. More

by Jeo89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto Luna
Feb 07, 2021 -

Five Star Chevrolet responded

Jeo89, Thanks so much for your loyalty to the service center at Five Star Chevrolet. We really appreciate the extra miles you drive to get to our dealership. When we can answer maintenance or care questions, please let us know at 972-389-6700. We are grateful to have the chance to help you. Safe Travels, Joe Marchbanks, Service Director

February 04, 2021

These people listen and find the problem and deal with it. Your team is totally awesome. The trani guy found the problem with his old school knowledge and corrected the problem. I have a couple of other i More

by Jan morris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff moore, Jeff Mauldin, Jonathan Torres, Humberto Luna, Karina Najera, Ryan Knowles
Feb 05, 2021 -

Five Star Chevrolet responded

Jan, Thank you for acknowledging so many of the staff at Five Star Chevrolet. We strive for complete customer satisfaction. Between visits, do not hesitate to contact us at 972-389-6700 when you have questions. We are here to serve. Stay safe and please stay in touch. Take Care, Joe Marchbanks, Service Director

January 30, 2021

Great service! I will recommend to friends! From start to finish this is the best experience I have ever had from a dealership. Much appreciated! More

by donpendleymusic72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2021 -

Five Star Chevrolet responded

Thank you, donpendleymusic72, for rating Amanda and your service at Five Star Chevrolet. We look forward to continuing to help with the care of your vehicle and we welcome any additional questions at 972-389-6700. Please stay safe and in touch. Take Care, Joe Marchbanks, Service Director

January 28, 2021

Glad they washed my truck, last service I had they didn’t. My service Rep was Great. Explained everything to me so I knew what was going on with my vehicle. More

by dej9746
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2021 -

Five Star Chevrolet responded

dej9746, We value you and your business, so we truly apologize for the lack of a car wash during your previous visit. Your complete satisfaction is very important. Amanda and I are glad you returned and we hope to hear from you again at 972-389-6700. Thank you for rating your most recent visit to Five Star Chevrolet. Sincerely, Joe Marchbanks, Service Director

January 19, 2021

Thanks Five Star! Always polite, informative, and quick. Been coming here close to 5 years and never a disappointing moment. If you haven’t been there, it’s my personal recommendation to give them a try. More

by Ctwhite41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Mauldin, Jonathan Torres, Karina Najera
Jan 20, 2021 -

Five Star Chevrolet responded

Thank you, Ctwhite41, for your loyalty to Five Star Chevrolet! Our service team is grateful for the opportunity to help care for your vehicle. We look forward to hearing from you at 972-389-6700 any time we can offer our maintenance or repair knowledge. Please stay in touch. Thanks again, Joe Marchbanks, Service Director

January 14, 2021

Very happy with customer service seemed like everyone that works there wanted to offer some kind of help with helping me understand how my car functions also informed me that I could get my manufactured More

by cindimoffitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Gutierrez , Humberto Luna
Jan 15, 2021 -

Five Star Chevrolet responded

Cindimoffitt, It is great to hear you found the service at Five Star Chevrolet exceptional. We want to help you fully enjoy your new car, so please stay in touch with Humberto, Ryan, or me at 972-389-6700. Thank you for your business and recommendation. Take Care, Joe Marchbanks, Service Director

January 09, 2021

Good service and service writer was courteous and helpful , professional and the facilities was clean and enjoyed the coffee ☕️ Machine And the dealership is a convenient location for me. More

by Vett Driver
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Mauldin
Jan 09, 2021 -

Five Star Chevrolet responded

Hello Vett Driver! On behalf of the team at Five Star Chevrolet, we thank you for allowing us to earn your business. We appreciate you sharing your service experience with us and others and we look forward to caring your car again in the future. Call us anytime we can help you enjoy your drive at 972-389-6700. Thank you, Joe Marchbanks, Service Director

January 06, 2021

This past Saturday, I visited your dealership to get a “ second opinion “ on my truck transmission issues. I needed another Chevrolet dealership to look at my problem since initially Galleria Chevrolet had More

by Gjones661970
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Marchbanks, Humberto Luna
Jan 07, 2021 -

Five Star Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 06, 2021

Thank you for installing the tool box on my recently purchased 2021 Silverado. You guys did a fantastic job and I will definitely refer others your way. Thanks, Randy Fly More

by Dandyran39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bee Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Mauldin, Jonathan Torres, Humberto Luna, Karina Najera, Ryan Knowles
Jan 07, 2021 -

Five Star Chevrolet responded

Randy, Thank you so much for your awesome review for our staff at Five Star Chevrolet. We appreciate your time and the extra effort it takes to provide feedback. We feel it’s important for our customers to have a positive experience at each visit and we look forward to helping you fully enjoy your new Silverado. Call us again at 972-389-6700. Thanks again, Joe Marchbanks, Service Director

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