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Five Star Chevrolet - Service Center

Carrollton, TX

4.9
578 Reviews

578 Reviews of Five Star Chevrolet - Service Center

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March 22, 2021

Dealership and service tech Amanda are always great when I bring my 2019 Colorado in for service. They have worked hard trying to deal with issues of 8 speed transmission that my vehicle has, but according More

by Johnbeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Five Star Chevrolet responded

Johnbeck, Thank you for recognizing Amanda and the service department at Five Star Chevrolet. We will continue to help in any way we can to keep you safe in your Colorado. Please stay in touch with us at 972-389-6700. Sincerely, Joe Marchbanks, Service Director

Mar 23, 2021 -

Five Star Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.

March 18, 2021

Got greeted as soon as I entered the service drive. All of my questions were answered regarding the service of my vehicle and the service was performed more quickly than I anticipated. More

by Jason Mendez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Five Star Chevrolet responded

Jason, Thanks so much for giving the service team at Five Star Chevrolet the opportunity to help with your vehicle's care. We look forward to hearing from you again at 972-389-6700. Let us know when we can help again. Take Care, Joe Marchbanks, Service Director

Mar 19, 2021 -

Five Star Chevrolet responded

Hello, it is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

March 04, 2021

I was able to get my vehicle serviced right away. Ryan Gutierrez was patient and answered all of my questions. I appreciate him making me feel comfortable and not trying to rush me out the door More

by tmalichi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan, Gutierrez
Mar 05, 2021 -

Five Star Chevrolet responded

Hello, tmalichi! We really appreciate the chance to care for your vehicle at Five Star Chevrolet. Ryan and I remain available for additional concerns at 972-389-6700. Call us any time we can share our automotive knowledge. Safe travels, Joe Marchbanks, Service Director

March 03, 2021

All service reps were really welcoming and professional. I am greatly appreciative for the extended courtesy that was given on the small delay of my truck part. First class business and I am a true fan.👍� More

by Bsidesvintage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe MARCHBANKS
Mar 04, 2021 -

Five Star Chevrolet responded

Bsidesvintage, Thanks for your kind words and recommendation of Five Star Chevrolet. We really appreciate the opportunity to help with your truck's care. Call us any time we can share our advice at 972-389-6700. We are here to serve! Best Regards, Joe Marchbanks, Service Director

Mar 05, 2021 -

Five Star Chevrolet responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Take care!

February 24, 2021

Amanda Yarbro was my service advisor. She always has my safety and my child's safety in mind. She is responsive and always helps me understand the problem with my car and offers a solution or options in a More

by ZR1fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Five Star Chevrolet responded

ZR1fan, Your review and feedback for Amanda and the service team at Five Star Chevrolet are greatly appreciated. Keeping you and your family safe and comfortable during your travels is a priority. We look forward to sharing our knowledge any time you need it, so please stay in touch at 972-389-6700. Thank you for your high rating, Joe Marchbanks, Service Director

February 22, 2021

Absolutely amazing. Joe did miracles !! Very helpful Always a a available. Made a difficult situation very very positive Joe want way out of his way to make sure I was happy More

by wenzelcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe.
Feb 23, 2021 -

Five Star Chevrolet responded

Hello wenzelcar! Thank you so much for the glowing remarks for Joe and the service team at Five Star Chevrolet. You are a priority and we want to hear from you again at 972-389-6700. Keeping your drive time safe and comfortable is the goal. Enjoy your travels and please stay in touch. Best Regards, Mike Huddleston, Community Relations Manager

Feb 23, 2021 -

Five Star Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 12, 2021

I had extensive mechanical repairs performed (engine replacement). The Five Star staff far exceeded my expectations. They dealt with extended warranty provider in a professional manner. They were help More

by ChevyDad1320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Mauldin, Jonathan Torres, Humberto Luna, Ryan Knowles
Feb 12, 2021 -

Five Star Chevrolet responded

Hello ChevyDad1320! We really appreciate the feedback about your recent visit to our service department at Five Star Chevrolet. We strive for your complete satisfaction and want to hear from you again at 972-389-6700. Any time you need our automotive advice, we are here to help. Thank you, Joe Marchbanks, Service Director

February 10, 2021

Awesome people to work with. They are always nice and friendly, they talk to you and make you feel welcome. Job well done and fast. I recommend you to do your services with Five Star Chevrolet, You won't More

by Jomaruba20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Kuhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Mauldin, Humberto Luna, Ryan Knowles
Feb 10, 2021 -

Five Star Chevrolet responded

Jomaruba, Thanks so much for your recommendation of Five Star Chevrolet. Our service team really appreciates the chance to help with the care of your vehicle. Any time we can share our knowledge, we want to hear from you at 972-389-6700. Safe Travels, Joe Marchbanks, Service Director

Feb 12, 2021 -

Five Star Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.

February 08, 2021

Everyone at Five Star Chevrolet is always friendly & helpful. Took my Camaro in for service and it was ready in the time frame promised or faster. More

by aaturner9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Humberto Luna
Feb 08, 2021 -

Five Star Chevrolet responded

aaturner9, We always appreciate the chance to help with the care of your Camaro at Five Star Chevrolet. Thank you for your loyalty to our service team and we look forward to hearing from you again at 972-389-6700. Between visits, we welcome your questions any time! Thanks again, Joe Marchbanks, Service Director

February 06, 2021

I’ve been here a few times and it’s always a quick turnaround and excellent communication. I drive past a few other dealers but choose this one for their good service. More

by Jeo89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto Luna
Feb 07, 2021 -

Five Star Chevrolet responded

Jeo89, Thanks so much for your loyalty to the service center at Five Star Chevrolet. We really appreciate the extra miles you drive to get to our dealership. When we can answer maintenance or care questions, please let us know at 972-389-6700. We are grateful to have the chance to help you. Safe Travels, Joe Marchbanks, Service Director

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