Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Five Star Chrysler Dodge Jeep Ram Warner Robins
Warner Robins, GA
651 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 651 reviews
April 29, 2015
We had great customer service when buying our second truck! My husband and I were driving along Watson BLvd when we decided to stop in and look for a new truck. We had a very good experience with this dealershi My husband and I were driving along Watson BLvd when we decided to stop in and look for a new truck. We had a very good experience with this dealership and Paul was extremely helpful throughout the entire process! More
by Brysoncamp55
Employees Worked With
Paul McIntyre
Helpful April 26, 2015
Only deal with this guy I purchased a New Dodge Ram at the end of 2014. My sales professional was Paul McIntyre. He was extremely easy to deal with and indeed a professional. I purchased a New Dodge Ram at the end of 2014. My sales professional was Paul McIntyre. He was extremely easy to deal with and indeed a professional. So far my best experience when buying a new vehicle. Please visit his website "thepaulmcintyre.com" for streamlined service and a quick response. I would have given my overall experience 5 stars but dealing with finance was a hassle. More
by hemitruck1102
Employees Worked With
Paul McIntyre
April 24, 2015
What an Experience PauI was wonderful and helpful to my son who is stationed in VA. He went above and beyond normal duties to get my son a Great deal on the purchase of PauI was wonderful and helpful to my son who is stationed in VA. He went above and beyond normal duties to get my son a Great deal on the purchase of his first vehicle. Paul got the car delivered to him and was extremely patient and showed true professionalism while working with us. Thanks, Paul. More
by donnaj1329
Employees Worked With
Paul McIntyre
April 22, 2015
easy to talk to, took all my concerns to heart. Explained everything in detail, very helpful and made you feel at ease purchasing the vehicle. Very honest and open about the whole deal. Worked with Explained everything in detail, very helpful and made you feel at ease purchasing the vehicle. Very honest and open about the whole deal. Worked with me on what I can afford, made sure I knew everything about the vehicle and his goal to make sure everything was understood. More
by tsouliere3
Employees Worked With
Paul McIntyre
April 20, 2015
Satisfaction Redefined Was able to locate the exact vehicle i wanted, spec by spec, all the way down to the tire. Couldnt ask for a better dealer to go to, due to high profe Was able to locate the exact vehicle i wanted, spec by spec, all the way down to the tire. Couldnt ask for a better dealer to go to, due to high professionalism, knowledge on products and customer service.. More
by renardp1021
Employees Worked With
Paul McIntyre, Patrick Carr
April 18, 2015
Fantastic service I got into an accident in which my car was totaled and I obviously needed to get a new car, and my mother ended up getting me in touch with Mr. Paul M I got into an accident in which my car was totaled and I obviously needed to get a new car, and my mother ended up getting me in touch with Mr. Paul Mcintyre Jr. who really did an outstanding job with me (outstanding doesn't even sum up how awesome he did). I came in looking for a 2014 Ford Focus and he did just that. Not only did he help me out over the phone since I live in a different state, he did it all in a day and a half and made sure him and his team worked non-stop to help me get approved for a loan and to get a good down payment option on the vehicle. If I needed to contact him with my busy schedule, he wouldn't miss a minute and was very understanding. Not only was his fast work phenomenal; he got my monthly payment down substantially from what I was looking for. I went from estimating a $300+ monthly payment to $269 thanks to him! All my thanks go to Mr. Mcintyre and his hard working team, and I definitely recommend using this dealership (and himself) as a first go-to. I appreciate all Mr. Mcintyre did and hope anyone reading this will ask for him directly. More
by mytchellj
Employees Worked With
Paul McIntyre
April 15, 2015
Biggest Mistake In July of 2014, I went to Five Star in search of the first car that I would actually be buying, instead of my parents. I found a 2011 Infiniti G37S a In July of 2014, I went to Five Star in search of the first car that I would actually be buying, instead of my parents. I found a 2011 Infiniti G37S and fell in love. Melissa Harris, whom no longer works there due to all of the issues within this company, greeted me on the lot, and then let me take it for a test drive. However, the price was not listed on this car, so my boyfriend, sitting in the passenger seat, looked it up on the website. It was listed for $23k & some change. "Wow, what a steal," we thought. I drove back to the dealership, ready to sign papers. After hours of waiting for them to check my credit, detail the car, etc., I'm finally taken to the finance department. The man immediately starts going over my warranty options, GAP insurance and then my monthly payments. These payments he quoted were through the roof! My boyfriend immediately asks why they're so high. The finance man turns his monitor around and starts showing the breakdown of the price. They were selling the car to me for $34k, not including dealership fees, warranty, GAP, interest, you know, all of the hidden expenses. We, then, had to speak to the manager and because there is a disclaimer on the website, they cannot guarantee the price that is listed. He did come down to $28k, meaning the car was $34k after all of the additional prices. I contended with this price but was disappointed that I waited hours to find out that my payments were going to be $175/month more than I expected. In January of 2015, I rolled this car due to another car being in the wrong lane, my lane. Of course, my insurance and loan provider have made this the most unpleasant experience I have EVER had. I contacted the dealership to figure out who my GAP insurance was through, that way I could file my claim. They actually said I had to come in to get that information. I came in and all they gave me was a GAP form because it had the phone number I needed to call. They could've given me that number over the phone, but instead, they were more interested in selling me a new car. 2 months after I totaled my car, my insurance finally sent a check to suntrust, but it left about a $6000 gap. Luckily, I had GAP. So, 3 months after I totaled my car, GAP insurance sent their check to suntrust, but it didn't cover the whole gap. It left about $1500 on my payoff. I asked them [JM&A Group] why they weren't paying the whole amount. They responded that it was because the dealership was supposed to be refunded a check for my warranty in the amount of $1800. I immediately called the dealership to ask about this check and he said that I would first have to come in and sign a paper to cancel my warranty, then it would take 4-6 weeks. I went in today to figure out what paperwork I needed to sign and why I was not informed when I initially came in the dealership months ago, asking about my GAP. The fact that I needed to file a GAP claim would tell them that I needed to cancel my warranty, yet they said nothing about it. I mean cmon, I had no idea I had to cancel a warranty on a demolished car. Isn't that a given that I don't need a warranty if the car is totaled? Shouldn't I have been informed when I came to the dealership for the GAP information that I needed to go ahead and cancel my warranty as well? Of course they had no answer for this. Oh, and I have to return next week before 5PM because the employees who have access to the paperwork I need to sign leave at 5PM everyday. Yet, I was not informed of that before I drove from Macon to Watson Blvd. Now, since I was not aware of this having to be signed, I'm going to have to pay another $500 car payment, if not two more payments on a car I don't have. Thank you, Five Star, for never being on top of things. I will never purchase a vehicle from this dealership again, or refer it to anyone. Furthermore, Melissa is the only employee's name I can recall from this experience. This is because she is the ONLY one who went out of her way to help me. She drove from Warner Robins to Macon, just so my grandmother wouldn't have to make the trip to the dealership to co-sign. More
by tayleigh74
Employees Worked With
Melissa Harris
April 06, 2015
Kevin Griffith Goes Above And Beyond Expectations Kevin contacted me about the sale of my advertised car and made me an offer I couldn't refuse. His communication and follow-up: EXCELLENT!!!!! Kevin contacted me about the sale of my advertised car and made me an offer I couldn't refuse. His communication and follow-up: EXCELLENT!!!!! More
by satchamo1953
Employees Worked With
Kevin Griffith
April 04, 2015
Awesome Experience! My husband and I came to test drive a Camaro just to see if I would like it, we had no intentions of buying a car that day. Our kids are older now an My husband and I came to test drive a Camaro just to see if I would like it, we had no intentions of buying a car that day. Our kids are older now and I was looking to move on from my "mom mobile". :) Paul McIntyre was our sales guy and not only was he very friendly and easy going, he was very patient. We made it clear that we didn't come to buy that day and other sales guys would have moved on at the thought of a wasted lead. Not Paul, he stuck with us, let us take a 2nd test drive and answered a million questions. I really felt that he just wanted to make sure we were happy with our decision. Ultimately we bought the car, because well IT'S AWESOME!! and Paul's style of salesmanship was 2nd to none. We got the car we wanted at the terms we wanted with no hassle. I usually dread car shopping, but I can honestly say we had a great experience!! Thank you Paul!! More
by Niki P
Employees Worked With
Paul McIntyre
April 04, 2015
"In and Out" Reginald Henderson was an Awesome salesman. My husband told him what we needed and he found it! The process was so easy. In and out! Reginald Henderson was an Awesome salesman. My husband told him what we needed and he found it! The process was so easy. In and out! More
by mlittle
Employees Worked With
Reginald Henderson
