Five Star Chrysler Dodge Jeep Ram Warner Robins

Excellent Experience We had a excellent experience at Five Star! We were greeted by friendly faces and then met a Great guy named Josh. He stayed with us the entire time We had a excellent experience at Five Star! We were greeted by friendly faces and then met a Great guy named Josh. He stayed with us the entire time and was very patient and answered all of our questions. We would recommend everyone we know to go talk to Josh. Thanks for everything Josh Kemp!! Tommy, Felicia and Geena Smith More

2014 Ram Sport Purchase First, you have to see the Five Star lot, they have an excellent inventory. More choices than anyone would every need! My salesperson Chris Boze First, you have to see the Five Star lot, they have an excellent inventory. More choices than anyone would every need! My salesperson Chris Bozeman was outstanding! I met with him on a Friday, then again on Saturday with my wife, then again on Monday and finally purchased my truck on Tuesday. His patience never got thin and he showed me every vehicle my wife and I wanted to look at. I believe we drove 6 vehicles (2 Challengers, 2 Chargers and 2 Rams) before settling on a 2014 Ram Sport. Chris is a vehicle enthusiast and drives a Charger with a 5.7 Hemi and knows about different mods. He's a never ending data base on Dodges and their virtues! I highly recommend you seek his services if you are in the Warner Robins area. I only gave Five Star average for quality of work because of the detail job on the truck. There was dirt on the door seals and some black substance on the back of the drivers seat, dust on the dash, water spots on the paint and smudges on every painted surface. This is total laziness on the part of the detailer. I'm not sure what motivates them but it certainly isn't pride in their work. Chris offered to have it fixed but I had been at the dealership for over 2.5 hours to settle the deal and was ready to get the heck out of there. Emails...that's right emails! I gave my salesman Chris my email and personal cell number because I wanted to hear from him. Apparently he's required to give it to his "customer service" team. Well, let me tell you they will spam your computer into a battery melt down. Okay, I'm exaggerating but they are totally annoying with no real message. Chris would email and I could tell it was him but the customer service emails whether automated or not need to go. I have a fairly busy life and 5 additional emails in my mail box that say nothing is a waste of my time. The business manager Jennifer was also very pleasant. She calmly explained every line and gave us some options for the extended care plan. We could not decide on the plan at the time but we did go home and decide it was a good deal. We called her that evening and she was very helpful. She needed wet signatures on the paperwork so Chris drove the paperwork to our house for us to complete! This is clearly above and beyond excellent customer service!! Price was average, I love my truck but Dodge is very fond of them too if you get my point! Five Star has clear pricing which is like an "all rebates applied" bottom line which makes sticker shopping a lot of fun...but, I'm not sure it is easily explained. We've all been through the "deal" phase where the numbers don't add up the way we saw them in our heads while 'ciphering our cost and the "Clear Price" feature really doesn't make it any easier. If I was a dealer I'd make it a little easier with fewer hidden costs for the purchaser...jeez, take a page out of the WalMart sales mindset! Lower clearer prices means higher volume, more inventory turns, and more profit. My overall experience was only "good' because I don't like waiting and every Sales or General Manager feels they're not worth their salt if they don't keep you waiting for twice the time required to buy something. I swear my last mortgage didn't take 30 minutes to finalize and this $40K truck took over 2.5 hours to do the paper work on. Credit wasn't a problem. Both of our scores are over 800, its the inconsideration of the manager that draws a sale out. If Five Star would place more emphasis on "Value to the Customer" (read, give 'em what they want quickly) they would have a much higher customer return rate. I would buy from them again and have used their service department in the past which is very good. I would insist on a shorter turn time for my paperwork though, especially since they could shop any finance venue based on my credit! More

Excellent Customer Service I recently purchased a used 2012 Dodge Ram from Five Star and could not be happier with their customer service. My salesman Brandon Hinton was very he I recently purchased a used 2012 Dodge Ram from Five Star and could not be happier with their customer service. My salesman Brandon Hinton was very helpful. He was able to provide a list of their current vehicles that fit my price range and needs. Out of these I chose a used 2012 Dodge Ram 1500 for its price and low mileage. During the test drive I noticed some sort of modifications that the previous owner had made to the dash that had left some blemishes around the edges of the air vents and radio console. Brandon immediately took the vehicle to the detail area of Five Star and began to assure me that if I were to buy the vehicle he would make sure that it was cleaned up thoroughly. I decided to purchase the truck that day and shortly afterwards Brandon had made an appointment with me to return the truck to have the dash cleaned, they even provided me with a free rental car. I was very pleased with their service and their dedication to the promises that their salesmen make. I would definitely recommend Five Star to anyone looking for quality service and vehicles. Jacob Wells More

"Just seeing what my options were" I was visiting five star to have service done on my Chrysler. I was having thoughts about trading my Chrysler in but wasn't definite about it and just I was visiting five star to have service done on my Chrysler. I was having thoughts about trading my Chrysler in but wasn't definite about it and just wanted to see what my options were. After I was dropped off at home by their shuttle guy I called back up there to ask some questions about doing a possible trade in. Mrs. Mary gave me an time frame to meet back up there and that's where she introduced me to a "salesman from heaven" Jeremy Coleman! With the experience I had from another five star dealership previously, Jeremy made my visit feel very much more at ease and comfortable. Jeremy was very loyal, truthful, and honest about every little thing he told me. I didn't expect to drive a brand new vehicle off that lot at all and I mean at all, but Jeremy proved that wrong! My experience there at the dealership was definitely like no other. Jeremy I appreciate you more that you will ever know and please know that you are the best salesman ever! More

A great experience When I went to the Five Star Josh Kemp was there to help. He wasted no time the moment he saw us. I had already called earlier in the day about the ve When I went to the Five Star Josh Kemp was there to help. He wasted no time the moment he saw us. I had already called earlier in the day about the vehicle I was interested in and he had it waiting for me. We test drove the vehicle,witch he already had gas in, within ten minutes of being there .He had the answer and solution to all of our questions.When we got back in the dealership Josh and I negotiated the price on the vehicle and worked it out. When it came to signing the papers he was there all the way.He explained in detail why each paper had to be signed. He then showed us to the finance room. After this Josh Kemp congratulated me on my purchase and I drove away as a happy camper. Thank you Josh More

great experince Will, was not only flexible with my over the phone transaction he was great in helping me once I got there! Thank you for the support Will it is much Will, was not only flexible with my over the phone transaction he was great in helping me once I got there! Thank you for the support Will it is much appreciated! More

Just browsing through the lot.. After touring through the car lot, Brian Solley came up and introduced himself to me and immediately started showing me different types of cars on the After touring through the car lot, Brian Solley came up and introduced himself to me and immediately started showing me different types of cars on the lot. He was very easy going and great to get along with! Was able to answer all of my questions without hesitation. By the end of the sale, I could I made a new friend - not just a salesman. Brian is excellent to work with! More

I despise buying vehicles I think I despise buying cars more than most dislike going to the dentist. But, I've found a gem of a sales person at Five Star in Warner Robins, GA! I think I despise buying cars more than most dislike going to the dentist. But, I've found a gem of a sales person at Five Star in Warner Robins, GA! Jeremy Coleman is excellent. He is hands down the best salesmen I have EVER worked with. This was my second time purchasing a car from Jeremy. He was so wonderful the first time around that I had no doubts about who I'd call for this purchase. And he didn't disappoint. I had a strict budget I needed to stay in and it was going to be a tough sell, but Jeremy was patient and worked very hard finding the right vehicle. He paid attention to my lifestyle, likes, and dislikes and helped me pick the right vehicle for my needs. I actually had two sales persons working with me as a team. Patrick Carr was new to the store at Five Star but acted more like a seasoned pro. Patrick showed a genuine interest in making sure I was happy with the car and the final deal. He was more than willing to show me any car on the lot I wanted to see. Both gentlemen worked hard and were so kind and respectful that I know I’ll be back to see them…and I’ll be sending all my friends and family their way, too! Thanks Jeremy and Patrick! You guys are AWESOME. More

2014 Ram 1500 After about a months research decided to buy my 2014 Ram from this dealer. The employees were very professional and knew a lot about the trucks they w After about a months research decided to buy my 2014 Ram from this dealer. The employees were very professional and knew a lot about the trucks they were selling. I chose this dealer based on there response time to my email inquiry.William Ledbetter answered all of my questions before I even step foot at the dealership. Upon arriving I was immediately greeted by Josh Kemp, a salesperson at the dealer, and asked if I wanted to look at any vehicles. After test driving the new Ram I was reassured that the Ram was what my family needed. I personally give this dealer a 10/10 I will be doing this dealer again. More

buying a RAM Josh was friendly and knowledgeable about the Ram truck and was able to answer my question I had. He stayed with us all away through the process of g Josh was friendly and knowledgeable about the Ram truck and was able to answer my question I had. He stayed with us all away through the process of getting the truck. I would recommend him to other people. More