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Five Star Chrysler Dodge Jeep Ram of Macon

Macon, GA

Overview
Reviews
4.7
442 Reviews
Call Dealership (866) 498-6599

3068 Riverside Dr

Macon, GA

31210

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Showing 442 reviews

March 08, 2021

Very friendly and knowledgable. I would highly recommend this dealership. The service was great and they took care of me and the problems with my car. More

by rursuy66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Jo es
Report | Print
Mar 09, 2021 -

Five Star Chrysler Dodge Jeep Ram of Macon responded

Hi there, thank you for the great review! We're glad to hear our Service Team has taken excellent care of you. We hope to work with you again.

Helpful
March 05, 2021

Great service. Very accommodating. After completion of service, Rudy was so nice he actually brought our car to us at restaurant next door. Things like this insure we will continue to service and purchas More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy in Service Department
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Mar 07, 2021 -

Five Star Chrysler Dodge Jeep Ram of Macon responded

Thank you for visiting Five Star Chrysler Jeep Dodge Ram Macon, Linda! We will be sure to thank Rudy for providing you with excellent service. We look forward to working with you again!

Helpful
March 04, 2021

I went to Five Star to get a oil change. They have a new service representatives name Rudy. He was so professional and helpful. So, go in to get your car serviced, and ask for Rudy. He is the best! More

by Cynthia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy, Brad Heitz
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Mar 05, 2021 -

Five Star Chrysler Dodge Jeep Ram of Macon responded

Hi Cynthia, thank you for sharing your wonderful feedback! We're thrilled to hear Rudy has given you helpful service. We appreciate your support and welcome you back anytime.

Helpful
February 22, 2021

Ordered a vehicle....was kept informed though out the whole process. Brad Campbell and Antonio Davis are very good to work with. Fair price and friendly More

by KENSSTEREO1978
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Campbell , Antonio Davis
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Helpful
February 11, 2021

Great! Love the service! They were, nice, friendly and helpful professional. I had even a very comfortable place to wait. I’m glad I know I can count on them. More

by cmengolini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard , Ricardo Scott
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Feb 12, 2021 -

Five Star Chrysler Dodge Jeep Ram of Macon responded

Thank you for taking the time to mention Ricardo and Richard. We look forward to taking care of any of your auto needs in the future.

Helpful
February 10, 2021

Great service!!! I like the service I received at the service department.My wait time was no bad at all. I got a front end alignment..short wait time. More

by lthanna
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Heitz
Report | Print
Feb 12, 2021 -

Five Star Chrysler Dodge Jeep Ram of Macon responded

Thank you so much for taking the time to share what a great service experience you had at our Service Department Five Star Chrysler Jeep Dodge Ram Macon when it came to an alignment for your vehicle. We're happy to have provided you with a timely experience. See you again for any future service needs.

Feb 12, 2021 -

lthanna responded

lthanna@cox.net

Helpful
February 01, 2021

Sharla is amazing! In the past 4 months I have purchased a 2021 Gladiator, 2021 Jeep Compass and a 2021 Pacifica from her! Traded in 2 lease cars and 1 non leased car, she is smooth, honest, hard worker, More

by Sbales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sharla Kuhn
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Feb 02, 2021 -

Five Star Chrysler Dodge Jeep Ram of Macon responded

Hi there, thanks for the five-star review with Sharla! We're glad to hear you're experience was five-stars. We truly appreciate your business and support. We hope you consider us again.

Helpful
January 02, 2021

AWESOME TIME FRAME I GOT MY TRUCK BACK SOONER THAN EXPECTED THANKS FOR FIXING MY TRUCK IN A TIMELY MANNER I REALLY APPRECIATE IT AND TO THE STAFF HAPPY NEW YEAR More

by eddieriddle1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard, Brad Heitz
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Jan 03, 2021 -

Five Star Chrysler Dodge Jeep Ram of Macon responded

Thank you for the great review, Eddie! We're happy to see your truck was serviced so promptly and exceeded your expectations. If Five Star Chrysler Jeep Dodge Ram Macon can be of future service, please be sure to let us know.

Helpful
January 01, 2021

I came to the dodg dealership because it makes sense to bring my 1500 ram there where I felt would be the best place for the repairs it needed. I was right my service advisor kept me informed while the rep More

by C Holland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Heitz
Report | Print
Jan 02, 2021 -

Five Star Chrysler Dodge Jeep Ram of Macon responded

We are very happy to learn our team was able to accommodate communication with you about what was going on with your RAM 1500. Thank you for your feedback for Five Star Chrysler Dodge Jeep Ram of Macon!

Helpful
November 03, 2020

Horrible service. 3 month old truck goes in with CEL and say it’s not covered under warranty? Will not be returning to this dealer. More

by Jeff Glover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad Heitz
Report | Print
Nov 03, 2020 -

Five Star Chrysler Dodge Jeep Ram of Macon responded

Jeff, I would like to extend my personal regrets regarding any customer service that did not meet your expectations and would appreciate the chance to speak with you and get more feedback. Please email me at phoye@fivestaronline.net with your preferred contact information. I look forward to speaking with you. Thank you, Patrick Hoye General Manager phoye@fivestaronline.net

Nov 04, 2020 -

Jeff Glover responded

You have my contact info from when I was in your dealership. Your service department specifically said the GM refused warranty. Your dealership sent me a Five Star survey and I never heard a word back. How do you intend on making this better when I sent a survey back and it was ignored? I bought a 14’ 2500 new from your dealership and the same experience on that truck. We take my wife’s Navigator to the Lincoln dealer and it’s a night and day experience. Are you acknowledging because this is a public review?! As a business owner I can’t imagine giving my customers this same service. ***Update since. I took the truck to another dealer and the CEL is out. It was a service bulletin update and that dealer couldn’t believe what I was told at Five Star. You wanted me to pay you $450?!?!

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