Five Star Ford Lincoln

I had a terrible experience when I initially went to Five Star to look at a vehicle. After posting a negative review, I was contacted by the General Manager to ask how he could improve my experience with Fi Star to look at a vehicle. After posting a negative review, I was contacted by the General Manager to ask how he could improve my experience with Five Star. I intially was hesitant, but was actually able to work out a deal. I purchased a Lincoln MKZ hybrid, which I love so far. The staff at Five Star couldn't have been any nicer today. I am happy that they were able to improve their Customer Service. (Thank goodness I was able to only work with Antonio, the financial person and Wes, the GM.) Thank you, Wes and Antonio. More

Origionally I had not planned to buy a new car but Big Al's knowlege and presentation convinced me otherwise. I'm VERY HAPPY with my decision. Al not only pointed out the advantages of Focus ownership, Al's knowlege and presentation convinced me otherwise. I'm VERY HAPPY with my decision. Al not only pointed out the advantages of Focus ownership, but his knowledge of the car itself was impressive. I have since passed some of the same information to friends and family and I will not be surprised if I see them in a new focus soon as well. Overall, I bought the 2012 Focus because after learning all that I did about it, there was no better choice. THANKS AL! Willie Brown More

The sales person was great and really helped us alot.. I was not happy with the finance department and the way they handle the paperwork on the truck.. was not happy with the finance department and the way they handle the paperwork on the truck.. More

These guys are great to deal with. I'm not quick to trust many sales people, but these guys were honest and worked hard to meet our needs and answer any questions. Antonio Hodges was friendly, courteous, and many sales people, but these guys were honest and worked hard to meet our needs and answer any questions. Antonio Hodges was friendly, courteous, and worked hard to help us out while not being pushy at all. The price of the vehicle we bought was fair and I'm really happy overall with my experience with these guys and gals. I wouldn't hesitate to send friends or family to them. More

Jerry was AWESOME! Probably one of the most friendliest people I've met in Georgia so far and I've been here for 4 years if that says anything. Needless to say, I hadn't seen any Southern Hospitality since people I've met in Georgia so far and I've been here for 4 years if that says anything. Needless to say, I hadn't seen any Southern Hospitality since I've been here. Honestly, my fiance and I were not looking to buy when we drove up to the dealership. We had already done all our research and all but we had a long day already and we just wanted to see if the Mustang she wanted was all what it was cracked up to be. Jerry was extremely knowledgeable on the Mustangs and always had a great smile on his face (even though it was over 100 degrees that day) and very professional. After the test drive, my fiance was feeling more up to negotiating and we started talking finances. This is the part I dread because it usually turns friendly salesmen into jerks who think they know you and your finances from a single number. Anyways, Jerry remained Jerry and got us a great deal. When I say great deal I really mean great deal it was incredible. Thanks to Jerry and his Manager who worked with us. All of you guys were awesome. More

The Salesman, Nick, was quick to offer help,very friendly, knowledgeable and willing to help find the correct vehicle, not rushing or pushing for a sales. When it came time to work a deal, he was h friendly, knowledgeable and willing to help find the correct vehicle, not rushing or pushing for a sales. When it came time to work a deal, he was helpful as was the sales manager who assisted with the final negotiations. The financial manager was very knowledgable, and took time to thourghly explain things and answered all my questions. overall a good experience. More

Originally, I had gone to a different dealership that had lost my business with extremely poor customer service. Truth be told, I was irritated and disgruntled as I pulled into Five Star Ford Lincoln Mercury lost my business with extremely poor customer service. Truth be told, I was irritated and disgruntled as I pulled into Five Star Ford Lincoln Mercury. We were met with pleasantries as soon as we pulled in (which I did not return). However, the Sales Representative kept a very happy disposition which honestly put me at ease. After talking with our sales representative about the makes and models I was interested in, he showed me everything on the lot I had described without reservation or hesitation. I could tell that he was knowledgeable not only about the cars but also by what he had on hand and where they were located. I was unexpectedly impressed with one vehicle in particular, a low-mileage 2007 Lincoln MKZ. That's when we started to get into finances, the part of buying a car I hate the most. The team that was helping to back our sales rep seemed to forget that they worked for the dealership because they gave me an incredible deal not only on the price of the vehicle but also on the amount of my trade-in. I was blown-away by how easy they made the whole experience and how they managed to honestly work with my budget to help me walk away with a fantastic vehicle. If I ever decide to trade-up for a new vehicle or buy one outright, I'm definitely going back there to do it. More