Five Star Ford of Dallas

Bad practices After doing a search for a vehicle I was looking for, I found a Jetta 2016 that seemed to met my needs, the vehicle looked good on the pictures, and v After doing a search for a vehicle I was looking for, I found a Jetta 2016 that seemed to met my needs, the vehicle looked good on the pictures, and vehicle overview, I checked the Carfax and noticed it all looked good, according to the Carfax the vehicle had never been in an accident or had suffered any damage, I got ahold of a rep online and they also said the vehicle was in good condition and in stock, I then arrived at the dealership and one of the sales persons told me the vehicle had been sold, I then approached a sales manager that just so happen to be walking by, and he walked and directed me to the lot where the vehicle was parked, upon walking towards the vehicle I quickly noticed it had major hail damage on the hood, top, and trunk. The sales manager quickly said it was nothing, and that it could be easily repaired, I wasted no time and left the dealership after the bad experience, not only did one of the sales people lied about the vehicle being in stock, but they did not mention to me the vehicle had major hail damage, nor was it written in Auto trader. More

Service Department is very good. Eddie in the Service Department took very good care of me. I had an issue and he test drove it with me in the car. Even though we could not get the ca Eddie in the Service Department took very good care of me. I had an issue and he test drove it with me in the car. Even though we could not get the car to do it again, he went ahead and had the service team check the car. The best part, it was free. The shuttle service is great too! Kudos to my morning driver Pat! More

Went Above and Beyond Chris went above and beyond to get some performance modifications installed on my Mustang. He met me at the dealership so that I could drop off the ca Chris went above and beyond to get some performance modifications installed on my Mustang. He met me at the dealership so that I could drop off the car on Sunday night and gave me updates of the process along the way. Afterwards, he walked me through some of the differences I would notice with the modifications. More

#1 Customer Service I've been fortunate to work with Chris the last few times I've taken my truck in for any work needed. With every experience, he always looks out for I've been fortunate to work with Chris the last few times I've taken my truck in for any work needed. With every experience, he always looks out for the customers best interest. He'll let you know honest recommendations on what needs to be done and what could potentially wait. His timing estimates are pretty spot on which is a big help for times when you need to plan your day and when more time may be needed, he works to help you find solutions. Taking your vehicle in for service can be an adventure because you never know what you'll hear but getting someone that looks out for you and provides a painless experience is a big help. More

Excellent Service After the Sale It's easy to fall in love with your new Ford. After the honeymoon, when it's time for an oil change/maintenance visit, you want to be treated like yo It's easy to fall in love with your new Ford. After the honeymoon, when it's time for an oil change/maintenance visit, you want to be treated like you're special. The Service Department here really delivers. And if you're fortunate enough to exoerience the level of service delivered by Christopher Sloat, you'll never take your Ford anywhere else for service. More

Service Department is the worst I have ever experienced The service from this dealership is the worst I have ever experienced. Starting with there on line appointment scheduling. I went through the whole The service from this dealership is the worst I have ever experienced. Starting with there on line appointment scheduling. I went through the whole process 2 times trying to setup and appointment and it just ended up being a waste of time. I didn't get confirmation back and no follow up from the dealership. I tried calling the dealership and always get voice mail, the first time I left a message I got a call back 2 days later and they could not schedule for several days. the next time I called they called back several hours later, set up and appointment and I took my truck in. I have been trying to get a status for the past 2 hours no one will answer the phone except the receptionist and no one calls back from the voice mail. I tried calling the Service Manager, went straight to voice mail. tried calling the General Manager rang 20 times and never answered. If I could give a negative rating to this company I would. Not Happy and will never buy another car from them More

Will update in 2 weeks Dealer is helping work through an issue. I will update status in 2 weeks time once the the final out come is realized. So far they seem to be very wil Dealer is helping work through an issue. I will update status in 2 weeks time once the the final out come is realized. So far they seem to be very willing to help me out More

Corey knows everything to know about the Roush P51 Corey had the car sold in about after 2 minutes of talking with him. We have developed a great friendship through cars. It won't be the last car I buy Corey had the car sold in about after 2 minutes of talking with him. We have developed a great friendship through cars. It won't be the last car I buy from him. This is my fourth car to buy from him. He is one of the best assets Roush has going for them!! More

Great Service Had a great experience and this was my first time to use Five Star Ford Plano for service on my car. They found a nail in one of my tires and let me Had a great experience and this was my first time to use Five Star Ford Plano for service on my car. They found a nail in one of my tires and let me know about it and what they could do and how long it would take and that was great. Plus love that the complimentary car wash comes with the service. More

Great Service- Need a little work on process details First off I would like to say I'm extremely thankful that Chris Sloat has returned to the dealership; he is the best service adviser I've worked with First off I would like to say I'm extremely thankful that Chris Sloat has returned to the dealership; he is the best service adviser I've worked with in town; including my visits for other vehicles to Honda, Lexus, and Infiniti. Welcome back Chris! As always, the welcome, scheduling and getting my vehicle through service was great. What I would recommend to the "service department" is to pay attention to details. Some folks like myself care for their cars appearance as much as the regular service. We would never consider taking our vehicle through an automated wash; complete with brushes, beating straps, rouge broken spray heads, etc... For this reason, I always request "Please (PLEASE), no wash for my vehicle". Again, while some may appreciate the "50 cent" drive through water blast with a blow dry; not me. For whatever reason; almost without question my vehicle ends up in line to be run through the car wash. I often waste time outside so that I can run out and tell someone to NOT WASH. Today I missed the line (there was no line for car wash) timing and sure enough; my truck gets run through the wash. I did note Chris "having a discussion" with someone in the back (without my complaining); which again I appreciate; but it just does not seem as though he should have to manage the part of the service experience. Six years old, just turning 100K miles; I'm fortunate to have a truck that has little in the way of door dings or other blemishes (the sales folks often ask me for a trade in) and I'd like to keep it that way without worrying about a ? 10-15 year old car wash? machine beating and brushing. If we could fix that; I'd continue my 5 star reviews. More