Five Star Ford of Dallas

That time again for the maintenance and again the service department was on top of the game. I dropped it off and got a courtesy ride to work. Few hours later the bronco was ready and delivered to my work. department was on top of the game. I dropped it off and got a courtesy ride to work. Few hours later the bronco was ready and delivered to my work. Great courtesy team , service team and all around professional team inside the dealership More

My wife & I had the most disappointing experience at your dealership and are now looking elsewhere for service & support. For 4 years, I’ve been servicing my 2020 F250 Tremor with mostly positive experiences dealership and are now looking elsewhere for service & support. For 4 years, I’ve been servicing my 2020 F250 Tremor with mostly positive experiences. Last Saturday, we visited Five Star of Dallas to purchase/arrange for after market upgrades to our recent 2026 Bronco Raptor. We were encouraged to meet with Lupita who, at best, seemed quite distracted as we described some of the enhancements we wanted to make for my wife’s new Bronco. We left that day with the understanding that Lupita would work with Preston on our list of items. One week later, after not hearing anything, we called Lupita. We were greeted by Lupita with an abrupt response - “who is this and what were you looking for”. Once we shared who we were and what we were looking for we were left with “we can’t find those items you wanted” from Lupita. Can’t begin to express how disappointed we were to come spend money on our new Bronco Raptor and to be treated so poorly. Not sure I have interest in bringing another dollar to your establishment. More

Service completed timely with no problems. Mark Gray in service is right on top of things and constantly kept me updated as they had my car for awhile. Been using them for more than 16 years Mark Gray in service is right on top of things and constantly kept me updated as they had my car for awhile. Been using them for more than 16 years with great service. More

I’ve been a customer at this location for over 8 years and have consistently received great customer service. Recently, I experienced an issue with my engine that took some time to fully resolve, and ther and have consistently received great customer service. Recently, I experienced an issue with my engine that took some time to fully resolve, and there were a few complications along the way. However, after reaching out to Jerry and the management team, everything was handled with care and professionalism. They went above and beyond to ensure my vehicle was properly repaired and that I felt confident in the work done. I especially appreciated the transparency, they took the time to walk me through the repairs, even putting my car on the lift so I could see everything firsthand. That level of reassurance meant a lot. While the situation was challenging, the way it was handled truly reflected their commitment to customer care. I’m grateful for the support and the effort to make things right. More

There were no complications and process was very easy and straightforward! Wait time was very reasonable! Highly recommend! straightforward! Wait time was very reasonable! Highly recommend! More

I have a fleet of vans that need to stay up running for business. We I have an issue with one of the vans it could be a oil change break noise I can call Victor anytime he calls back that day. I gets every business. We I have an issue with one of the vans it could be a oil change break noise I can call Victor anytime he calls back that day. I gets everything taken care of in a timely manner. Keeps up on what is going on a lets me know about any possible delays. More

Jim Scanlon Dan Whitmire David Alvarez were true professionals. The time frame in scheduled maintenance time and home delivery was true customer service. Five Star Ford Dallas customer courtesy drop professionals. The time frame in scheduled maintenance time and home delivery was true customer service. Five Star Ford Dallas customer courtesy drop off app was amazing. It showed me when my Bronco left the dealership and all the way to my home. Five Star Ford Dallas has friendly and professional people all throughout the dealership. More

Jerry and Brian really made a good impression on my last visit. They were able to find a resolution that worked for me and really made feel welcome in the dealership. I'm looking forward to continuing to do visit. They were able to find a resolution that worked for me and really made feel welcome in the dealership. I'm looking forward to continuing to do business with these guys. Felix was able to get everything taken care of no problem and provided me with all the information that I needed. I'm happy with how my experience went at Five Star, I won't be going anywhere else knowing they have a group of good guys working here. More