Five Star Ford of Dallas

Great Service- Need a little work on process details First off I would like to say I'm extremely thankful that Chris Sloat has returned to the dealership; he is the best service adviser I've worked with First off I would like to say I'm extremely thankful that Chris Sloat has returned to the dealership; he is the best service adviser I've worked with in town; including my visits for other vehicles to Honda, Lexus, and Infiniti. Welcome back Chris! As always, the welcome, scheduling and getting my vehicle through service was great. What I would recommend to the "service department" is to pay attention to details. Some folks like myself care for their cars appearance as much as the regular service. We would never consider taking our vehicle through an automated wash; complete with brushes, beating straps, rouge broken spray heads, etc... For this reason, I always request "Please (PLEASE), no wash for my vehicle". Again, while some may appreciate the "50 cent" drive through water blast with a blow dry; not me. For whatever reason; almost without question my vehicle ends up in line to be run through the car wash. I often waste time outside so that I can run out and tell someone to NOT WASH. Today I missed the line (there was no line for car wash) timing and sure enough; my truck gets run through the wash. I did note Chris "having a discussion" with someone in the back (without my complaining); which again I appreciate; but it just does not seem as though he should have to manage the part of the service experience. Six years old, just turning 100K miles; I'm fortunate to have a truck that has little in the way of door dings or other blemishes (the sales folks often ask me for a trade in) and I'd like to keep it that way without worrying about a ? 10-15 year old car wash? machine beating and brushing. If we could fix that; I'd continue my 5 star reviews. More

Making things right! I had a not so nice sales experience, but when Chance and I spoke he let me know they would make it up to me. They gave me a free oil change and d I had a not so nice sales experience, but when Chance and I spoke he let me know they would make it up to me. They gave me a free oil change and detail. They filled up my gas tank and they also replaced my cabin air filter at no charge. My service rep was great and they continued to stay in touch after hearing of how bad the purchase of my vehicle had been. They stand behind their work and if something goes wrong they find a way to treat the customer right. I was shocked and impressed with how the customer service team and the Service Dept. at 5 Star Ford of Plano took care of my needs. I got a great deal on the car. A very good price for certified pre-owned. And they also have a great shuttle service with nice drivers if you do need service. Wish my purchase had gone better, but I think they more than made up for it. More

Truly A Positive Experience! As cheesy as this sounds, I really did get that 5 star quality service. You have to go to experience it for yourself! I was able to get the car I want As cheesy as this sounds, I really did get that 5 star quality service. You have to go to experience it for yourself! I was able to get the car I wanted in just a few hours! No hassle either. Highly recommend! More

Great Buying Experience Chris McHale helped me with the purchase two cars in the last year. First was a '13 Focus and the experience was great! He listened to our needs and Chris McHale helped me with the purchase two cars in the last year. First was a '13 Focus and the experience was great! He listened to our needs and showed us the perfect car for our daughter. We enjoyed working with Chris so much that when it was time to buy a car for my wife we didn't hesitate to go see Chris. We drove out with a '15 Escape and my wife couldn't be happier! Now the Focus is having some transmission issues so the next step will be Five Star Ford Service. I hope our experience will be as good as the purchase of our vehicles. Delbert Richardson More

AMAZING EXPERIENCE GM Brandon Buehlman went above and beyond to make sure that I had a great experience at Sam Pack's Five Star Ford vs all my previous bad experiences w GM Brandon Buehlman went above and beyond to make sure that I had a great experience at Sam Pack's Five Star Ford vs all my previous bad experiences with Ford Frisco Autonation. Rich Ruane Sales MGR handled my every need and was very patient. He made me feel like his only priority, there was NO sales haggling back and forth. I love dealing with people that are up front, straight forward, and treat you like a person vs a SALE. Rich made me feel very comfortable about future vehicle maintenance which is a main reason that Ford Frisco lost my business. He already told me that Felix Vasquez (Service Advisor) would take care of all my future service needs. I finally feel happy with FORD again! A big THANK YOU to Brandon Buehlman, Rich Ruane, Felix Vasquez and I can't forget the finance MGR Kelt Gibson. All gave top notch customer service and I would recommend anyone reading this to go there!! More

Greatest experience ever. The service department was amazing. Everyone I spoke with was very knowledgeable. The manager Burch and Don Baxter were very nice. When the time comes The service department was amazing. Everyone I spoke with was very knowledgeable. The manager Burch and Don Baxter were very nice. When the time comes I will definitely be buying my next vehicle from here. More

It was not a good experience. I felt that the manager , Corey Dalgetti, was rude and condescending to me during the buying process. For that reason I decided not to buy the car fro I felt that the manager , Corey Dalgetti, was rude and condescending to me during the buying process. For that reason I decided not to buy the car from this dealership. More

Great Service! Courtesy Driver, Patrick was AWESOME!! So sweet and on time! The service department was also courteous and very helpful! I would definitely recommend Courtesy Driver, Patrick was AWESOME!! So sweet and on time! The service department was also courteous and very helpful! I would definitely recommend to all my friends! More

Good stuff This dealer and their service employee Robbie are really GREAT! DO NOT MISS THEM. AND DO NOT HAVE YOUR FORD VEHICLE serviced in Garland (Arland as the This dealer and their service employee Robbie are really GREAT! DO NOT MISS THEM. AND DO NOT HAVE YOUR FORD VEHICLE serviced in Garland (Arland as they say on TV!) More

Good service - getting slower I've always been one to use a dealership for my service needs; hoping to get recommended fluids, factory parts when needed, etc... further, manufactu I've always been one to use a dealership for my service needs; hoping to get recommended fluids, factory parts when needed, etc... further, manufactures and dealerships always push owners for "qualified service" I've been coming to five star ford before it was owned by Sam Pack and have been generally satisfied. Lately the time required just doesn't seem worth it any more. I sit here waiting on an oil change, inspection, and battery replacement having been told 1 - 1.5 hours. I had to inquire on the vehicle as it sat untouched in a stall for the first 1.5 hours. Getting addressed now, but will likely be 2.5+ hours to get in/out. Seems too much for routine maintenance. Advisor was nice enough to throw me a bone and said xxxx do the oil change for free. Nice gesture, but I'd really prefer the ability to get in and out quick. Is there a dealership that can keep up w customer service? While waiting I called Bob Tomes Ford and inquired on their "quick lane" wait time for oil change; was told 3 hour wait! I really feel dealers service departments should be able to keep up with their sales volumes. More