Five Star Ford of Dallas

"Best Ford Dealership and Service" This was me and my wife first time buying a car with this dealership We had 3 or more very good people to help us make our purchase a success.We wante This was me and my wife first time buying a car with this dealership We had 3 or more very good people to help us make our purchase a success.We wanted to say thank you to Alan Marr,Kelt Gibson and Steve Mandrell and we apologize if we left anyone elses name out in this review.This is our home for buying all of our vehicles from now on. We love Ford vehicles and the price and customer service go hand in hand.There at the dealership everyone treats you like family and thats no joke.Our salesman was very helpful and would recommend if you are looking for a car please ask for Steve Mandrell and he will definitely take care you.Our finance management team was awesome.Thank You Alan and Kelt for having all the documents in order in a timely manner and with your help we were in and out within 20 to 30 minutes tops.That was by far the quickest we ever signed paperwork and was on our way in our brand new 2016 Ford Focus.Once again thank you for "Awesome Customer Service"... More

Wonderful Emmanuel and the sales and finance team worked very hard and I was able to get a used vehicle that I really like. I will tell all of my friends to go Emmanuel and the sales and finance team worked very hard and I was able to get a used vehicle that I really like. I will tell all of my friends to go there when they are in the market to purchase a vehicle new or used. Thanks! More

Best Ford Dealership Five Star Ford has always been my go to for all my Fords. I have known our service advisor, Felix for 15 years and he is fabulous. Service is top notc Five Star Ford has always been my go to for all my Fords. I have known our service advisor, Felix for 15 years and he is fabulous. Service is top notch! And Don Baxter is the bomb! Will not go anywhere else. More

Replace door panel and strip molding. On my first Service Advisor Aley was very helpful in ordering parts needed for repair. After parts came in, she called to set up appointment. She On my first Service Advisor Aley was very helpful in ordering parts needed for repair. After parts came in, she called to set up appointment. She was very helpful in guiding me through the repair process. Assisted me in making arrangements for shuttle service, checking to see if, I indeed needed a ride back. Called me when repairs were done and arranged to have shuttle driver pick me up immediately. Shuttle driver and Ms Aley were very helpful and courteous in assisting my wife and myself in and out of autos. Service manager and shuttle drivers made my visit very pleasurable indeed. Ed Skelton More

Great buying experience Shawne Moore was recomended ny a friend and I was treated extremely well and it was a pleasant buying experience I will deal with them again W Sim Shawne Moore was recomended ny a friend and I was treated extremely well and it was a pleasant buying experience I will deal with them again W Simpson More

New car purchase I purchased a new Taurus on 8/20. I had gone into the dealership days earlier and test drove several cars. Cheyne Peck was the salesman that helped I purchased a new Taurus on 8/20. I had gone into the dealership days earlier and test drove several cars. Cheyne Peck was the salesman that helped me. He is very knowledgeable and patient. I left that day without buying a car. There was no pressure. When I decided to buy Cheyne found the car I wanted. Randy who assisted with financing was also very helpful and thorough. More

Bridget Aley service advisor Bridgett Aley salvaged and renewed our faith in Sam packs five Star ford on Plano parkway! My husband did extensive research on where to purchase our Bridgett Aley salvaged and renewed our faith in Sam packs five Star ford on Plano parkway! My husband did extensive research on where to purchase our two vehicles about five years ago. We had good service experiences the first few years but the last two years were awful with extremely rude service advisors. I was ready to try another dealership but spoke with Bridget on the phone before going elsewhere. She had no idea I was getting ready to walk away. She was professional, courteous and prompt. The new manager, Brandon, also seems like a true professional as well. Thank you Bridget! I'm sure Sam Pack spends a fair amount of money to draw customers in to have a rude service advisor run them off. More

Service Check Up I took my truck in to Five Star Ford Plano to have it checked. My check engine light was on and my truck has 200,000 miles on it. I was in and out of I took my truck in to Five Star Ford Plano to have it checked. My check engine light was on and my truck has 200,000 miles on it. I was in and out of the dealership very quickly and the problem was fixed! They did not over charge me or make me wait for long. I was able to make it back to work before lunch and my truck hasn't had a problem since then. Thank you for the great experience! More

Great experience I had an awesome time at this dealership, they work great with you and really get to know your driving style. I would highly recommend!! I had an awesome time at this dealership, they work great with you and really get to know your driving style. I would highly recommend!! More

new tires and alignment Shawne Moore handled my oil change last month and suggested I needed new tires, so she ordered them and said she would call and let me know when they Shawne Moore handled my oil change last month and suggested I needed new tires, so she ordered them and said she would call and let me know when they were in. With in a few days she called and said tires were in, and I asked what time I could come in and she said they opened at 7, I was there at 7 and she was waiting for me. She and the service guy Roland Hamons greeted me. They said it would take about three hours, they even gave me a loaner while they were servicing my vehicle. At about 11:30 I received a call and said my truck was ready. I was in and out so efficiently. I did purchase my vehicle from Shawne and she has always taken special care of me and my truck. I highly recommend that you go to this dealership and ask for Shawne Moore, She will take excellent care of you. Looking forward to a long and continued relationship with her and the dealership. More