Five Star Ford of Dallas

Everyone was courteous, professional, and extremely helpful. We were quite surprised by significant hail damage that totaled both of our vehicles. The staff at every level were highly professional and completely We were quite surprised by significant hail damage that totaled both of our vehicles. The staff at every level were highly professional and completely knowledgeable in their specific field. We were assisted by several staff members who were all extremely helpful, friendly, courteous and ready to meet our needs. In fact we were so pleased with their ability to work with us we purchased two vehicles on the same day. We are extremely satisfied and wish to thank Shawne Moore, Lupita Nunez, Don Webb, Chris McHale and Tyler Geringer. We feel like we are family now! More

Awesome Dealership As a first time buyer, shopping at Five Star Ford Plano was a great experience. The day before my intended purchase the dealership was hit with a hai As a first time buyer, shopping at Five Star Ford Plano was a great experience. The day before my intended purchase the dealership was hit with a hail storm which damaged the truck I planned on buying. Hector Hernandez and Brian Huth did a fantastic job of locating an even better deal on a 2014 Ford F-150 for my arrival the following day. The customer service was amazing and I will definitely buy from Sam Pack Ford again. Thank you for making my day very exciting and memorable.. More

Great Experience We purchased a 2016 Ford Edge with a trade in. Our salesman was Rick Dike, the Finance guy was Tony Snider and Jimmie Mathews explained (in detail) F We purchased a 2016 Ford Edge with a trade in. Our salesman was Rick Dike, the Finance guy was Tony Snider and Jimmie Mathews explained (in detail) Ford's Sync 3. Dealing with each of these guys was great. We felt we were given a very good trade in price when we first met with Rick in Sept. 2015; however, it took us six months to decide the Edge was the one, and order it; taking delivery on March 16, 2016. Even though it had been six months Rick still gave us the original trade in amount. In addition Rick worked with us for a great price that included all kinds of discounts and incentives. Even though we didn't use Ford for financing; Tony was very helpful, not pushy and even funny He kept the mood light and the paperwork moving. Jimmy was extremely knowledgable about all aspects of Ford's new Sync 3. He too was great to work with. I don't really know how our overall experience could have been any better. More

Car has scratch damages and I realized only after I left BEWARE; If your car came from another dealership (mine came from Austin) make sure that the car wasnt abused. I bought this "brand new mustang" until BEWARE; If your car came from another dealership (mine came from Austin) make sure that the car wasnt abused. I bought this "brand new mustang" until I realized that the rear bottom was with deep scratches . Nothing visible, unless you do a whole undercarriage inspection; have only drove less then 100 miles and I contact the salesman( Mr. Campos) who right away wash his hands and saying that nothing could be done, I know how I drive and know that I did not hit anything or got anything going under my car ( like a 18 wheeler tire etc_) but still...I got hosed. Now, the car has only 200 miles sine I got it 2 months ago, and the engine light is on.....xxxx, how disappointed can I be now????? Taking to service tomorrow and see what the problem is. More

Great Experience with Hector Hernandez I purchased a Ford F-150 from Hector Hernandez at Five Star Ford in Plano just yesterday 2/4/16 and I have to tell you it was a great experience. Hect I purchased a Ford F-150 from Hector Hernandez at Five Star Ford in Plano just yesterday 2/4/16 and I have to tell you it was a great experience. Hector as the Sales associate did a fantastic job! Hector went out of his way to ensure that I had a good experience. Hector even went so far as to answer my questions on his day off (which at the time I did not know it was his day off). I would recommend to any one if you are looking to buy a Truck or any Vehicle ask for Hector by name! More

What an awesome place to call home In few words, from day one to the drive away, I have nothing but GREAT things to say about Five Star and my nice and knowledgeable sales rep, Mr. JC ! In few words, from day one to the drive away, I have nothing but GREAT things to say about Five Star and my nice and knowledgeable sales rep, Mr. JC ! Waste no time shopping around. Go to the website, shoot an email and see what is their absolutely bottom price ( usually they are near the e-price ) and go see MY MAN JC !!! I told him, that when I find a dealer that treats me right, I am a costumer for life...and that's exactly what they will get. Your friend, Emerson! More

Donnie Harmdierks is Top Notch We were excited about buying a new car, and Donnie fulfilled every expectation. He guided us through the process and we never felt any pressure. Gre We were excited about buying a new car, and Donnie fulfilled every expectation. He guided us through the process and we never felt any pressure. Great experience, and great car: Ford Escape SE, Cherry Red! Using Jerry Reynolds CarPro was the very best choice and we are very pleased and Impressed! More

Excellent and kind service! Most efficient! This dealership is top notch!!!!!!! Every person I came in contact with was so helpful and nice! Alvin Hicks couldn't be beat!!!! :) :). :). :). : This dealership is top notch!!!!!!! Every person I came in contact with was so helpful and nice! Alvin Hicks couldn't be beat!!!! :) :). :). :). :). SO helpful!!!!! :) More

Unethical I purchased a used vehicle from Jose Campos at Five Star Ford Plano. The salesman and I inspected the vehicle and confirmed the minor cosmetic damage I purchased a used vehicle from Jose Campos at Five Star Ford Plano. The salesman and I inspected the vehicle and confirmed the minor cosmetic damage to the vehicle before agreeing on a sales price. After we agreed on a price we signed the deal. Upon delivery of my vehicle I noticed the driver's side mirror had been damaged beyond repair. Damage that was not there the day before when the deal was made. I notified the salesperson immediately and was assured a follow up. After a week without a follow up I reached out to the sales person Jose Campos and the request was made I bring in the vehicle for inspection. Upon inspection I was advised by the sales person the damage would not be repaired. The salesperson expressed regret and not being able to authorize the repair and indicated the decision lied solely with the used car director Abby(not sure if correct spelling). The excitement from purchasing a vehicle at a good price was quickly replaced by frustration at the lack of recognition from the dealership to do the right thing. More

Easiest Car Buying Experience Ever This was truly the easiest car buying experience we have ever had. Corey White was an incredible sales person and treated us like friends that he had This was truly the easiest car buying experience we have ever had. Corey White was an incredible sales person and treated us like friends that he had known forever. I would recommend Corey White to anyone looking for a vehicle. He was fantastic! More