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Five Star Ford of Dallas
Dallas, TX
1,392 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase.
Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,392 reviews
March 12, 2015
2015 Mustang GT PP Corey White is the main and only reason I bought from Sam Pack. I went to many dealerships to decide. He was patient with me for 4 months prior to my Corey White is the main and only reason I bought from Sam Pack. I went to many dealerships to decide. He was patient with me for 4 months prior to my ordering from Flat Rock. I never knew him before, but we have established a friendship! Every other dealership I went to, I knew more about the 2015 Mustang GT PP than they did. Corey White is a true Ford guy, with an emphasis on performance, his cander and "likability" are Un parralled to any other Ford representatives that I have met thus far. He totally delivered!!!! I'm 45 and have been either in sales or sales management for over 20 years... I would be proud to have him on my team. And oh yeah, Ford nailed it with the new Mustang!!! More
by Jack Amason
Employees Worked With
Corey White
March 08, 2015
Don NOT do business at Five Star Plano! Derrick Davis refuses to pay my rebate because it's after the sale is complete. It's a common car dealer scam. They don't want to lose anymore money a Derrick Davis refuses to pay my rebate because it's after the sale is complete. It's a common car dealer scam. They don't want to lose anymore money after the sale. Don Webb knows I am owed this rebate because he's the one that helped send out my information to Ford for the rebate. Ford knows I am owed this rebate because they have me in their records as being owed this rebate. But Derrick Davis, being a Finance Manager, is programmed to scam as much money from YOU as he possibly can. And don't you believe any reply to this review that insists I have no claim. Beware, people! Take your business somewhere else! More
by PDub
Employees Worked With
Derrick Davis, Don Web, Chris Hooper
February 27, 2015
Car buying at it;s best! This was by far the easiest and smoothest transaction I have ever had in purchasing a new vehicle. Kevin V. and Kevin Q. were wonderful. From the in This was by far the easiest and smoothest transaction I have ever had in purchasing a new vehicle. Kevin V. and Kevin Q. were wonderful. From the initial email contact to being in person, the entire staff was very knowleagable . Everyone knew what part they played and I never got the feeling that they didn't know what to do. We were very well taken care of. You definitely will get my business in the future, and I am already telling my coworkers and friends about your wonderful dealership. Thank you!! More
by zipman
Employees Worked With
Kevin Quesenberry, Kevin Virnelson
February 26, 2015
Poor follow through, Poor communication This by far has been the worst car buying experience I have ever had. Purchased a used vehicle was repeatedly told at the time of me buying that they This by far has been the worst car buying experience I have ever had. Purchased a used vehicle was repeatedly told at the time of me buying that they have the best mechanics and they have a very thorough inspection process. Needless to say my car was in the shop and needed a full throttle replacement before I even owned the car a month. When I called to the dealership to voice my concern I was told, "This is what happens when you purchase a used vehicle". So much for that thorough inspection. I was told I could bring my vehicle to their service dept. but being that I was an hour away and my car would not go over 40 mph due to a decrease in power, I had very little options and had to pay out of pocket for the repairs. Someone told me they would be calling me back as they would see what they could do for me but that was days ago. After numerous messages I have left I am still waiting for some form of communication which I doubt will happen. If you are planning on purchasing a used vehicle do not buy here they do not disclose everything upfront to you. More
by DZRO
Employees Worked With
Derrick, Bobbie
February 15, 2015
So close .... yet so far I visited Sam Pack's dealership in Lewisville last week and dealt with Mr. Zack Perez. He was great to work with, but the vehicle I was interested in I visited Sam Pack's dealership in Lewisville last week and dealt with Mr. Zack Perez. He was great to work with, but the vehicle I was interested in had too many miles for me to get financing on. So, I was looking forward to visiting Sam Pack's dealership in Plano today. My wife and I located the pre-owned vehicle we came to the dealership to find. We went inside and were greeted by Ms. Erin Kemper. Ms. Kemper was a true blessing to deal with and she is an incredible asset to Mr. Pack's company. Ms. Kemper did an excellent job showing us the vehicle and providing answers to our questions. I felt she also took our deal seriously and presented it on our behalf to her managers. It just so happened that a second vehicle was traded in today and it was just what I was looking for my youngest son. An old Bronco that had some mechanical issues, but would be a great project car for me and my son to work on together. So the deal I offered was the asking price for the pre-owned GMC pickup and the Blue Book value of the Bronco. They had the Bronco listed at $6,900 - look up a 1993 Ford Bronco's value and see what I mean! Plus, this Bronco had some concerns as far as mechanical problems go. The deal seemed good to everyone until it moved further up the chain of command. My deals were rejected and I was told that the Bronco needed to be sold at the listed price. So, in the end, we put in a lot of time and effort and left disappointed after offering an honest deal. I can't say enough good things about Ms. Erin Kemper and her service to us. I was afraid that possibly my position in law enforcement may have had a negative effect on the final decision maker. Otherwise, I don't understand what happened to our deal and why it was just rejected without any further effort to work out a price. More
by SeanD
Employees Worked With
Erin Kemper, Brad Lloyd
February 12, 2015
A pleasant experience! I always dread the process of looking for a new car, but my recent experience at Five Star Ford has changed all that. Dean Razmetti was courteous and I always dread the process of looking for a new car, but my recent experience at Five Star Ford has changed all that. Dean Razmetti was courteous and knowledgeable, and went out of his way to make sure we found the exact car we were looking for. The negotiation process was easy and simple, and Dean went out of his way to educate us on all the technology on the car. I would definitely buy from Five Star Ford again, and I highly recommend Dean. More
by knife141
Employees Worked With
Dean Razmetti
February 04, 2015
Car Pro Listeners Well Taken Care of We found this vehicle searching through the list of Car Pro Certified Dealers. It was the right vehicle at the right price for our family and upon co We found this vehicle searching through the list of Car Pro Certified Dealers. It was the right vehicle at the right price for our family and upon confirmation from Jerry Reynolds that this would be a good buy for us, Jerry sent us to see Donnie Harmdierks. Jerry spoke highly of Donnie and we now know why. Donnie is a consummate gentlemen, he gave us his full attention, made sure the vehicle was up to our standards, and put us in the best deal possible. We had the same experience working through the finances with Derrick Davis. We appreciate this dealer's honesty and quickness. We were there with our 3 small children and were in and out in about 2 hours. Perfect. A very smooth and enjoyable experience. You have a great team, thank you. Mike and Tammy Barefoot More
by TammyBarefoot
Employees Worked With
Derrick Davis, Donnie Harmdierks
February 01, 2015
Quality In Every Aspect, Is Still Job 1 At Five Star Ford! Corey White went above and beyond what I had expected in making sure I got exactly what I wanted, my new 2015 Mustang GT Premium Fastback with Perform Corey White went above and beyond what I had expected in making sure I got exactly what I wanted, my new 2015 Mustang GT Premium Fastback with Performance Package in the Deep Impact Blue exterior with the two-tone Ebony and Ceramic interior. He kept me informed of the dealer to dealer arrangement in getting the vehicle, gave me a thorough run down of the vehicle itself before I even received it (features, options, performance and its possibilities), awesome test drives - both the initial vehicle and my purchased vehicle, expert advice from a true Performance Specialist comparing other competitor's similar vehicles to the Mustang and Corey made me feel like a king at the head of the buffet table - whether by phone, internet or in person, Corey addressed my needs and wants by asking and answering all questions so that I got the most bang for my buck!!! More
by Thomas
Employees Worked With
Corey White
January 08, 2015
Ongoing Dedication to Customer Service We just bought our third vehicle from 5-Star of Plano. T-Bone took great care of us, as usual, and the addition of LaRay into the process was great. We just bought our third vehicle from 5-Star of Plano. T-Bone took great care of us, as usual, and the addition of LaRay into the process was great. They are both very, very knowledgeable. More
by billnav
January 03, 2015
2014 Limited Edge Stopped in to check out a 2014 Edge seen on line in hope of taking advantage of a year end deal and was greeted by Dean Ramazetti as soon as we walked Stopped in to check out a 2014 Edge seen on line in hope of taking advantage of a year end deal and was greeted by Dean Ramazetti as soon as we walked in the door. Within 5 minutes we were taking a test drive and returned to have our trade in appraised. We appreciated the fact that they could see a well cared for trade and were right near the price we had expected. Very little negotiation was necessary as price as the for the Limited Edge was already great. With the information available today on the internet we always come prepared and were treated like the informed consumers they knew we were. Dean was very friendly, laid back and all things said it was an easy purchase. We hope we will get the same great attention from the service department if we ever need it. Lon and Bonnie More
by Bjchase1
Employees Worked With
Dean Ramazetti
