Five Star Ford of Dallas

New Truck Buying Experience I recently bought a new truck from this dealer and was very happy with how they handled my business. I work long hours and I am usually not able to ma I recently bought a new truck from this dealer and was very happy with how they handled my business. I work long hours and I am usually not able to make it to places during normal business hours. I tried to conduct most of financial dealing thru email to save time at the dealer and not having to wait around for looking thru to lot for what I wanted and price that I wanted. Also, I didn't have the best credit rating but thru luck I was able to get the new truck on my own with no co signer, which was a great feeling. I would recommend this dealer to any of the friends. More

EXCELENT INTERNET EXPERIANCE! This was the first time I have contacted a dealer to buy a car online. I contacted the internet sales department with the information and vehicle I wa This was the first time I have contacted a dealer to buy a car online. I contacted the internet sales department with the information and vehicle I wanted. I received a fast response with most of my questions answered. It was very convenient dealing this way. I was also provided a loaner of the vehicle I desired to test drive. That was outstanding. It made the buying process much less aggravating and relaxed buying from home. No sitting in an uncomfortable chair playing the back and forth sales games of the past. We exchanged 10 or 12 emails about different vehicles and options. Once the vehicle I wanted was chosen and located the negotiation was done. The sale price was presented to me and was very fair. Once I arrived at the dealership to complete the sale, I was pleased to see that the sales numbers had not changed and the deal was completed. I am 100% satisfied with my sales person Erik Faulds. I am also pleased with the entire team at 5 Star Ford Plano. Marc E. Plano Texas. More

Always a great selection and great buyer experience! We have bought several cars over the years from Sam Pack's (Lee Jarmon, Five Star, et al) and have always ended up with the perfect car for the best p We have bought several cars over the years from Sam Pack's (Lee Jarmon, Five Star, et al) and have always ended up with the perfect car for the best price. Excellence all the way from the Salesman (Donnie) who approached us within minutes of getting out of our car, being extremely helpful, informative, quick to respond to our needs and desires. Fantastic assistance from the Finance/Contract guys to get the best deal and all the T's crossed and i's dotted. Tinting and cleanup were exactly as promised and ready for delivery at the appointed time with great explanations of the features. Thanks to the entire team! More

Fantastic Experience My family had the BEST car buying experience we have ever had!! It didn't take all day or several days, like it has for us in the past. Just a few h My family had the BEST car buying experience we have ever had!! It didn't take all day or several days, like it has for us in the past. Just a few hours and we left with the vehicle we wanted at the price we wanted!! We definitely recommend Five Star Ford of Plano!!! More

Exceptional In Every Way From the time we walked in, This has been the BEST car buying experience my family has every had. You guys are the greatest Thankyou From the time we walked in, This has been the BEST car buying experience my family has every had. You guys are the greatest Thankyou More

Great Experience! I am an active-duty member of the Navy stationed overseas preparing to return home & I needed a vehicle waiting on me when I returned. I have been act I am an active-duty member of the Navy stationed overseas preparing to return home & I needed a vehicle waiting on me when I returned. I have been actively searching for about a month and had a frustrating experience with another dealership where the deal fell apart at the last minute. I experienced the exact opposite with Five Star Ford of Plano and I had an outstanding sales person in Crystal Burtron! Buying a vehicle from across the world is a complicated matter, but she was thorough, patient, and made this process very easy. She answered all of my questions and was very accommodating; she went above and beyond of what I expect from a sales person. She sent me additional pictures of the vehicle, provided service records, and we negotiated a great price that was under my budget and about $4,000 less than what the other dealership wanted. I am very particular about details and she ensured I was a happy customer. I am unsure who the manager was I spoke with, but we discussed some minor contract revisions. He too was very accommodating and made the changes I requested with no issues. The paperwork was sent to me via UPS Express, signed and returned, and now they are even delivering the truck to my parents home for me (at a small cost). I am planning on keeping this vehicle (F150 Platinum) for at least 10 years, but if I am ever in need of another vehicle Crystal Burtron will be my first call. Thanks again for the awesome experience! More

Excellent Customer Service and Price The price was unbeatable. Other dealers actually said the price was very good. Erik Faulds took his time answering my questions -- not trying to make The price was unbeatable. Other dealers actually said the price was very good. Erik Faulds took his time answering my questions -- not trying to make a sale. No pressure at all. I highly recommend Erik. More

Good Dealership, great people, wornderful customer service We were looking for a car for my wife. Darrell with Five Star Plano who was very friendly and was meticulous about finding the right car for us. We bo We were looking for a car for my wife. Darrell with Five Star Plano who was very friendly and was meticulous about finding the right car for us. We bought the Ford Escape Highly recommend this place. Very friendly staff and a great stock of cars. More

Wonderful There was no hassle. Kevin listen to me on the phone before I even came to dealership. I. Don't want to play games when buying. The deal was basily do There was no hassle. Kevin listen to me on the phone before I even came to dealership. I. Don't want to play games when buying. The deal was basily done before I got there. I have told ever one that has seen my car about you all. More

Outstanding Sales Experience I spent several weeks shopping for a f150 XLT looking at dealerships in Nevada, New Mexico, Arizona, Colorado, Utah, and Texas. Crystal Burtron in the I spent several weeks shopping for a f150 XLT looking at dealerships in Nevada, New Mexico, Arizona, Colorado, Utah, and Texas. Crystal Burtron in the internet department at Five Star was great. The price was was unbelievable and she answered all of my questions including handling my trade and getting it shipped to the dealership. There were no mandatory dealer adds and the lowest backend fees of any dealership I have ever worked with. The buying experience was a pleasure with no pressure what so ever. I wish every dealership worked this way. I flew in, Crystal picked me up, and drove out less that three hours after touchdown at Love Field. More