
Five Star Ford of Dallas
Dallas, TX
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I want to thank you for taking care of my wife and me last Saturday, however, in speaking to Mr. Daniel Flatt, this past Thursday, I am a bit more disappointed in five Star Ford of Plano. I went in to last Saturday, however, in speaking to Mr. Daniel Flatt, this past Thursday, I am a bit more disappointed in five Star Ford of Plano. I went in to have running boards installed, and took my contract to have it explained. I also took a newspaper advertisement from North Central Ford, advertising a 2013 F-150 Super Crew, for $22,981(the same truck I purchased). I paid $25,449, a difference of $2,468. Mr. Flatt took the advertisement, came back and proceeded to inform me he was not sure how they could offer this price. This truck is the sixth vehicle my wife and I have purchased from your dealership. I can't help but feel like I have been taken on this most recent purchase. Instead of asking me how or what would make me feel better about overpaying for my truck, Mr. Flatt only handed me a dealer invoice sheet showing me what "you paid for the vehicle." I found it extremely insulting that this tactic of telling me you took a $700 loss was supposed to make me feel better or sorry for taking advantage of Five Star Ford in Plano. There is no way in hades, your dealership paid $32,935 less hold back net costs of $1036, making the actual cost to your dealership $31,899 for my truck. I am extremely upset at my most recent purchase and I will unfortunately have to service my vehicles at your dealership until they are paid off, but this will be the extent of our relationship. My daughter will be needing a new car to replace her 2011 Ford Focus we purchased at your lot, as she was in a horrible accident in late December. We will not be purchasing a seventh vehicle from your lot. More
When we arrived at the dealership to consider leasing a Ford Fusion, Donnie was with another customer, but he immediately put us with Michael Mueller. He listened to what we wanted and had the perfect car Ford Fusion, Donnie was with another customer, but he immediately put us with Michael Mueller. He listened to what we wanted and had the perfect car. We took it for a test drive, but we still wanted to "think about it." There was no high pressure to "close the deal" and we really appreciated that. Michael got my credit information, etc., said he would get that done and if we wanted the car, we could come back on New Year's Day. We went home and Michael called us later to say that credit-wise I was "good to go." He told me just to call Donnie the next day if I decided to lease the car as he was off. I called Donnie and we made the appointment and got the car that afternoon. Both of these men were just great and we couldn't be more pleased. We listen to Jerry Reynolds every Saturday and it was his recommendation that got us to y'all. Also, Jim purchased his 2008 Taurus from Jerry's son, BJ back in December of 2008. More
It was a satisfying experience. Truly a blessing, I recommend five star Ford to my friends and appreciate Donnie and Jerry Reynolds. I love fact that are not pressuring. I had time to think things th recommend five star Ford to my friends and appreciate Donnie and Jerry Reynolds. I love fact that are not pressuring. I had time to think things through and they offer alternative financing. More
LaRay gave us the most trustworthy and best experience purchasing a vehicle we have ever had...we have bought many vehicles but this was the shortest and easy purchase we have ever experienced. purchasing a vehicle we have ever had...we have bought many vehicles but this was the shortest and easy purchase we have ever experienced. More
A wonderful experience. Everyone was extremely helpful and friendly, and they made a difficult deal possible. I would definitely purchase from them in the future. and friendly, and they made a difficult deal possible. I would definitely purchase from them in the future. More
The BEST car buying experience ever!! I have been looking for about sis months and found this dealer through my credit union. From contact to purchase, JC was spot on, went above and beyond, and del looking for about sis months and found this dealer through my credit union. From contact to purchase, JC was spot on, went above and beyond, and delivered everything I wanted and more!! No hassles, no gimmicks, no games. I had already walked away from 5 other dealers and would have walked away from this one had there been ANY reason to, but there wasn't. More
Chris made my first experience at five star ford one to remember. I'm 18 years old and they did not take advantage of me, like other dealerships, and Chris worked with me through all my circumstances. He w remember. I'm 18 years old and they did not take advantage of me, like other dealerships, and Chris worked with me through all my circumstances. He was not pushy like other salesman! Also very friendly and easy to get along with! And most importantly he was on my side through the whole sale. I absolutely recommend getting your next vehicle here! And make sure you ask for Chris Sloat he is one of the best I've ever met! I know why it's called five star Ford now! Lol More
My wife and I came to Five Star ford initially a year and a half ago looking for a car and Corey White was our Sales rep. Even though we could not find the perfect car for her, his dedication and customer se a half ago looking for a car and Corey White was our Sales rep. Even though we could not find the perfect car for her, his dedication and customer service attitude and professionalism was, bar none, one of the best we ever encountered. This is what made me return this year when it came time to replace my vehicle. Corey not only remembered my name but also my wife's..a trait that is hard to teach. As the weeks rolled on, I did my research on mid-size SUV/Crosovers and settled on my Ford Escape. While working at my job, Corey worked diligently to get me the exact vehicle I was looking for with the perfect color and features...at a better price than anyone could match...anywhere. The process was fairly quick and painless and he spent considerable time insuring I was comfortable with the new features as was Crystal...our instructor for the training class. She was spot on with all the features and even taught me a few things I wasn't able to discover on my own. Great crew, great service, great vehicles. I will definitely recommend your dealership and team to all my friends! More
I have purchased many car in the past and I must say that it was the best no sales pressure to buy that my wife and I have ever experienced. Kevin and Ken really made us feel at home and at ease with the pur it was the best no sales pressure to buy that my wife and I have ever experienced. Kevin and Ken really made us feel at home and at ease with the purchase of our first pickup.. we have never been treated so well!!! thank you very much Best Regards, Angela and Spencer Hill Allen ,Texas More
Best car buying experience ever! A friend who recently purchased a vehicle here told me to go talk to Jeremy. I did and this deal could not have gone smoother. Shortest time I have ever spent at a dealers purchased a vehicle here told me to go talk to Jeremy. I did and this deal could not have gone smoother. Shortest time I have ever spent at a dealership while purchasing a vehicle. Jeremy and Crystal are great at what they do. More