Five Star Ford of Dallas

Jose Campos, Sales Consultant was extremely knowledgeable, professional and very pleasant to work with during the buying process of our new F150 Platinum. Actually, we have been treated very w knowledgeable, professional and very pleasant to work with during the buying process of our new F150 Platinum. Actually, we have been treated very well as respected customers by everyone we have encountered at Five Star Ford Plano thus far. We began the buying process over the internet via the dealer’s website and all the details on pricing, rebates and specs for the vehicle were well disclosed up front prior to us arriving at the dealership for a test drive. Two other dealers did not disclose all the details in my interactions with them via their internet. Actually they overstated the discounts/rebates in order to get me to the dealership. It was very deceptive and disappointing. That was NOT the case with Five Star Ford of Plano and Jose Campos. Working with Jose and Five Star was all very straight forward from the start all the way through taking delivery of our new F150. More

Sales Consultant Will Kilgore gave outstanding, exceptional service. Will ensured my total satisfaction throughout the purchase process. He personally picked up my vehicle from my place of work, to exceptional service. Will ensured my total satisfaction throughout the purchase process. He personally picked up my vehicle from my place of work, to make window tinting and spray-in bed liner installation a seamless experience. With Will Kilgore representing Five Star Ford, service will remain superior to competitors. I am extremely happy with my 2013 F150 Platinum purchase and the buying experience, thanks to Will. Thank you Five Star Ford for this experience. I will be referring my experience to friends and family! More

After having an awful experience at another dealer, it was so refreshing to be treated like an adult. We were listened to and all of our questions answered. Everyone was very friendly and professional. I was so refreshing to be treated like an adult. We were listened to and all of our questions answered. Everyone was very friendly and professional. I highly recommend this dealership. The only complaint that I have is that our monthly payments were never discussed until we already made the deal. We loved the car and we knew it was in our price range so we were going to get it anyway. It would have been nice to have a little more communication about the price and monthly payments more for my peace of mind. But don't let that stop you from visiting and seeing what they have to offer. Everything else was superb. More

I was excited to see that Sam Packs in Plano had a older Toyota 4Runner listed online at a great price. I called on the morning of 7/27/13 to ensure the car was still available before making the long drive. Toyota 4Runner listed online at a great price. I called on the morning of 7/27/13 to ensure the car was still available before making the long drive. I spoke to Chase Hall (I believe I'm correct on his name, he isn't listed in their website). He said he would check and call me back. Sure enough, a few minutes later he did and informed me the truck was still there and that he would make sure it was out front when I arrived. I told him where I was coming from and when I should be there. I made the long drive (130 miles, taking 2 hours and fourteen minutes, per MapQuest). When I arrived, he informed me someone else was closing a deal on it.......... I wasn't upset with them for selling it; that's what they do. I hadn't signed anything, paid a dime, or put down a deposit. From that standpoint, they did nothing wrong. What I was upset about is that the salesman didn't call me to inform me that it had sold. Remember, he had to call me back when I was checking to see if they still had it. He had my cell number and knew how far I was coming from to look at it. If the buyers were already working on paperwork, the sale hadn't just happened when I pulled up. Because he didn't bother to inform me, I spent four and a half hours driving (a total of 262 miles) for nothing (and paid tolls on the Bush Turnpike). I'm at least thankful it was a Saturday morning; traffic was light. Maybe they this is a great dealer to purchase from and/or get service done. I can only speak to my limited (but negative) experience. I will say that, if the 4Runner drove as expected, they had it listed at a steal of a price (it was exceptionally clean for it's age). More

I had told Erik Faulds, one of the Internet Managers, that I have been a long time Chrysler-Dodge customer and my last 6 cars/SUV's have been Chrysler or Dodge. Plus, I am a long time customer of Huffine that I have been a long time Chrysler-Dodge customer and my last 6 cars/SUV's have been Chrysler or Dodge. Plus, I am a long time customer of Huffines. My intent on getting a new SUV was to purchase one with lower MPG than I was getting from my 2008 Dodge Durango with the 5.7L V-8 Hemi. I was also seriously looking at the Chevy Equinox or GMC Terrain, but needed something that could pull my 3,000 lbs. boat. Was about to purchase a 2013 Chevy Equinox with a 3.6L V-6, but had a very bad "haggling" experience with the Sales Manager at Huffines. So I walked out with the intent to purchase from another dealership. In the meantime, I started looking a little more closer at all of the FORD products, and especially the Explorer. Found the Explorer I liked with the XLT package and the ability to tow 5,000 lbs., and wanted to see what kind of price I could get for the 2014 that Five Star Ford Plano had in stock. That is when I got an email and call from Erik Faulds. Pricing looked really good, but I wanted to test drive and I had not one trade-in but two. If I like the Explorer, and I was able to work something out with my trade-ins, then I was ready to buy. To keep this short, let's just say that Erik and the Team at Five Star Ford Plano came through for me in a big way. They got me everything that I asked for, and got me out of a bad situation. I went to finance with Ken Fields and even had a "Blank Check" from Capital One, but Ken got me a better deal and saved me even more $$. Very excited about my new 2014 Ford Explorer XLT, and very impressed with the efforts from Erik and group at Five Star Ford Plano. Looking forward to a very long term relationship now with Ford and Five Star Ford. More

Our total experience was positive from the minute we stepped out of our car. We were greeted before we hit the front door. We had an appointment to see Brian Huth. A few minutes after our arrival we wer stepped out of our car. We were greeted before we hit the front door. We had an appointment to see Brian Huth. A few minutes after our arrival we were greeted by Brian. Brian discussed our various options then turned us over to Jeff Blake. Jeff set us up in a F150 Platinum and reviewed all the features on the F150. We drove the F150 for a couple of days then returned to the dealership with the F150 Platinum. I had not told Brian I would be coming in but within a few minutes of my arrival I was greeted by Jim Burmeister, Jim Passmore and Donnie Harmdierks. I explained that I had come over on Sunday and looked at the various F150's and wanted to take a closer look at a Lariot I spotted on the lot. Donnie brought the Lariot up for my wife, Jeannie, and I to look at and drive if we wanted to. Donnie reviewed the various features and ask if we had any questions or if we wanted to take the Lariot to drive. I told him I just needed to think about it. I spoke again with Jim Burmeister about the advantages of the Platinum compared to the Lariot. I left the lot telling them I would be in touch the next day. I let them know I wanted the Platinum and Jeff called me to ask whyen I wanted to come get it. I picked my new F150 Platinum up that afternoon and once again Jeff covered all aspects of F150 and told me about the service department and other services at Five Star. I met with Ken Fields to sign the 400 documents, or it seemed like that many, and Ken made the process painless. I will close by stating if folks get the same level of service my wife and I received, then my question is why would anyone go to any other car dealership to buy a car? More

Five Star Ford and Kevin V. made our first time car buying experience such a smooth and easy process. Kevin was very helpful from the first e-mail requesting information all the way until we drove off buying experience such a smooth and easy process. Kevin was very helpful from the first e-mail requesting information all the way until we drove off the lot with our brand new Edge. We were pleasantly surprised by the service that we received and will be referring any friends and family to Five Star Ford. More

My wife and I enjoyed the car buying experience at Five Star Ford. We are not big fans of car dealerships and the hassle which comes with purchasing a vehicle. However, David Denton made the process simp Star Ford. We are not big fans of car dealerships and the hassle which comes with purchasing a vehicle. However, David Denton made the process simple, straightforward and time conscience. He along with the staff met all of our needs and ensured our F150 was just right before we drove it off the lot. I look forward to working with Five Star Ford in the future. More

My first experience with your dealership was through the service department. I needed work done on my 2007 Ford Taurus twice, for two separate reasons. Each repair was done quickly and thoroughly and to m service department. I needed work done on my 2007 Ford Taurus twice, for two separate reasons. Each repair was done quickly and thoroughly and to my complete satisfaction. I knew when it was time to replace my car I would be back to your dealership. Michael was friendly, patient, and very thorough in explaining the controls on my new Ford Edge, which I absolutely love. My new Ford is a great vehicle, a pleasure to drive and the price is within my budget. Sometimes customers of my generation can be a little slow to catch on to the current trends in new vehicles and are hesitant to change. Michael made the experience of learning all that my new Edge can do very enjoyable. Thanks to Michael and your dealership for making a sometimes dreaded experience a very pleasant event. I will definitely recommend you to anyone I know who is in the market for a new vehicle or service. More

My salesman, Erik Faulds, went out of his way to make sure that I was happy with my lease of an F-150 truck. He spent extra time acquainting me with the features of the vehicle, and even set up my Sync sure that I was happy with my lease of an F-150 truck. He spent extra time acquainting me with the features of the vehicle, and even set up my Sync account for me. I have called him back a couple of times with questions, and he has always had the answers. I am a totally satisfied customer of Five Star Ford of Plano! More