Five Star Ford of Dallas

The experience was fast and painless. My wife and I are both very satified and look forward to recommending Five Star Ford of Plano to our friends. both very satified and look forward to recommending Five Star Ford of Plano to our friends. More

Kevin did a great job from the beginning. We felt no pressure and he was patient while we went back and forth looking at different models. He offered us drinks while we waited. We were looking for a car pressure and he was patient while we went back and forth looking at different models. He offered us drinks while we waited. We were looking for a car for our daughter. He found us the right one. In addition to that, the finance person, I am sorry I do not recall the name, was also very patient and we also felt no pressure. The same thing happened with the accesories representative. Overall, we had a great experience buying this vehicle! Thank you. More

From the first momement I met David Denton (as I walked into the show room) he did everything possible to meet my needs. At one point, he stated, "We will not lose your business over price," and he and Ro into the show room) he did everything possible to meet my needs. At one point, he stated, "We will not lose your business over price," and he and Rob were true to that statement. David was able to answer all my questions, and provided information above and beyond expectations. I was treated very well, and efficiently, from that first greeting, through negotiation, through finance, and through final delivery. I will recommend Five Star Ford Plano to others. Bruce Anthony More

I came in to the dealership with a clear time frame and price in mind because I had recently totaled my car and needed to replace it quickly. Ibragim and the rest of the staff were very respectful of my t price in mind because I had recently totaled my car and needed to replace it quickly. Ibragim and the rest of the staff were very respectful of my time and my wishes, and I was able to get the exact car I wanted at an ideal price. What most impressed me is that I never felt pressure to move to a higher price point, and I never had to haggle to reach the price I desired, even though they had to ship the car from another dealership. More

My wife and I had shopped at another Ford dealer and just felt underwhelmed by the service. Through the internet I spotted the exact match we were looking for at Five Star Ford in Plano. Kevin Virnelson pro felt underwhelmed by the service. Through the internet I spotted the exact match we were looking for at Five Star Ford in Plano. Kevin Virnelson promptly responded to my online inquiry and we set a time to come in and drive a 2013 Escape Titanium. We drove, had my trade evaluated, and made a deal in record time. Kevin, and everyone at the dealership made buying a new vehicleas pleassant as possible. My thanks. More

My experience with Five Start Ford of Plano was excellent!! Primarily because of the work of Crystal Burtron. I had just come from several bad experiences with other dealerships who tried some tri excellent!! Primarily because of the work of Crystal Burtron. I had just come from several bad experiences with other dealerships who tried some tricks of the trade on me. My gaurd was up. Crystal answered every question I asked even if she had to chase down a mechanic to get it answered. She worked extra hard to make the sale. We established a price, which no other dealership closer to where I live would match. I went to make the purchase expecting the finance dept. or General Manager to say they made a mistake and could not sell at the price agreed, or for them to attempt to hike up the price through document fees. None of that happened. No high pressure sale for extras or warranty. I can say Plano Ford is truly worthy of Five Stars. More

Today I brought my car in to have a button ordered that is on my steering wheel. I had been to a previous Ford dealership to get an oil change and they were unable to fix it at that time, they said the pa is on my steering wheel. I had been to a previous Ford dealership to get an oil change and they were unable to fix it at that time, they said the part needed to be ordered. I pulled in and met with service advisor Thomas Bellah. Explained what I needed, he took the car back to have the techs look at it so that we could get it ordered. I was not planning on actually getting this fixed today and was in kind of a rush, because I needed to get to work. After about 20 minutes I became impatient (keep in mind I showed up at 8am this morning and they were packed ! ), I went out and spoke with Tom explaining I really needed to get going, could I please just get my car and i would come back another day to have this looked at. I was being a little difficult with him because I knew they were busy, and I really did not want to have to wait. Tom is being very understanding and patient with me the whole time, says he will go get my car for me so that I can go. I am standing there waiting, and other service advisors are checking on me to make sure that Tom is taking care of me. He pulls our of the garage, gives me my keys, and I explain I will call later to set up a time to come back. He puts his hand in air (in a high five gesture) and lets me know the button is replaced and I am good to go! (Of course I high five him back, I am thrilled they got it fixed that quickly) Exceptional job by everyone there ! More

I met Joe Bethel out in the dealer lot and he asked how he could help me. I wanted a new F-150 Super Crew and Joe showed me the inventory and let me pick the truck. I went for a test drive and decided to he could help me. I wanted a new F-150 Super Crew and Joe showed me the inventory and let me pick the truck. I went for a test drive and decided to buy the truck. The entire experience was great! Joe was very helpful and knowledgeable about the truck and all aspects of completing the transaction. He demonstrated every control and feature to familiarize me with the truck. I would hardily recommend Joe and Five Star to all of my friends when they are ready to shop for a Ford. More

We walked in to check out cars, and we walked out owning a vehicle. It was a pleasure doing business with Paul Light. He took his time with us and never hurried us, We also never felt pressured. I would de a vehicle. It was a pleasure doing business with Paul Light. He took his time with us and never hurried us, We also never felt pressured. I would definitely recommend Paul to others. More

Kevin was my primary contact although the following can also be applied to Jeremy. Throughout the entire process, he was very honest and straightforward with me. I told him early on that I wanted to spen also be applied to Jeremy. Throughout the entire process, he was very honest and straightforward with me. I told him early on that I wanted to spend as little time as possible in the dealership and he did everytning he could to make the sales process as efficient as possible. He also got my car quicker than I was expecting (was going to be an order) which was outstanding. I would also like to compliment the finance manager (Ed?) who was also very friendly yet efficient and gave me the feeling that he was also working on my behalf to get me the best deal possible. I will not hesitate to recommend the dealership to my friends, family, and co-workers. More