Five Star Ford of Dallas

Our experience was great. We went to other dealerships in desperate need of a new car because our car was having engine failure and we shared that vehicle. Most of the sales people at the dealerships we in desperate need of a new car because our car was having engine failure and we shared that vehicle. Most of the sales people at the dealerships we went to didn't even approach us. My wife and I are young and were wearing exercise clothes, and I suspect that we didn't look like "Big Fish." When we went to 5-Star we were immediately approached by Ernest Brown III. He was friendly, knowledgeable, patient and not pushy. He went through he process with us for multiple hours and we left with a vehicle we felt very comfortable with. THank you so much Ernest! More

Just finished 2nd service issue with this place and couldn't be happier. 1st time in August, AC wasnt cold, they couldn't duplicate but since I was unhappy with that they Recovered and recharged it at couldn't be happier. 1st time in August, AC wasnt cold, they couldn't duplicate but since I was unhappy with that they Recovered and recharged it at a very reasonable price, blows super cold since. 2nd trip, trans leak and lag in passing power from time I floor it. Trans leak fixed under Mercury warranty & stated that a 100$ fee would cover cost of a PCM reflash. Said ok and they determined it was the latest flash version and did not charge! Others might have lied and charged me! Will visit again if needed and no, I did not buy my truck from this shop. Glad I picked them! More

The only reason I did not give a 'Gerat' review on the price is they would need to 'give' it to me for free. Other than that it was a retty good experience. price is they would need to 'give' it to me for free. Other than that it was a retty good experience. More

This was actually the first time we enjoyed buying a car! Crystal listened to us and went out of her way to help us, even to the point of carefully removing stickers we needed to return to the military. In f Crystal listened to us and went out of her way to help us, even to the point of carefully removing stickers we needed to return to the military. In fact, everyone we interacted with was not only friendly but helpful and efficient. More

Michael was very easy to talk to. He asked questions to make sure he could recommend the best options for me. There was no pressure to buy but more of a consultative selling approach to what I need. Mich make sure he could recommend the best options for me. There was no pressure to buy but more of a consultative selling approach to what I need. Michael is a great sales person More

Great value for the car. Service department needs more training as I had to research and make the necessary correction to turn off warning light training as I had to research and make the necessary correction to turn off warning light More

Both of these people where very knowledgeable of their inventory, sincere to my budget, and knows how to make you feel comfortable while trying to complete a sale. I really enjoyed my time around them and inventory, sincere to my budget, and knows how to make you feel comfortable while trying to complete a sale. I really enjoyed my time around them and at the dealership. More

Wonderful experience! Love the Edge, great customer service, fantastic team of people! Everyone was friendly and kept checking to make sure we understood everything and were informed about the process service, fantastic team of people! Everyone was friendly and kept checking to make sure we understood everything and were informed about the process. More

We recently purchased a 2012 Ford Escape. Paul made our car selection process very pleasant. He was knowledgeable and extremely helpful, going out of his way to bring a vehicle from another Five Star deale car selection process very pleasant. He was knowledgeable and extremely helpful, going out of his way to bring a vehicle from another Five Star dealership to the Plano location for us to test drive. His friendly and courteous manner made the purchase process a painless one. I will most certainly contact him for future auto purchases, as well as recommend him and the dealership to others. More

Buying a new car from Five Star Ford in Plano, TX was very easy. They satisfied all of my personal desires in terms of finding the right vehicle, making the deal, and ultimately delivering the vehicle. very easy. They satisfied all of my personal desires in terms of finding the right vehicle, making the deal, and ultimately delivering the vehicle. The level of personal attention was far better than what I experienced at Other local Ford dealers who seemed to go out of their way to let me know they were doing me a favor by selling me a car. Working with Kevin, it was obvious that I had his complete attention and he went out of his way to keep me informed, to make internal processes transparent, to make things happen in a timely fashion, and to deliver 110% satisfaction. Good job; good dealership. More