Five Star Ford of Dallas

I worked with Crystal Burtron to buy a 2012 Ford Focus. Crystal was nothing short of fantastic. I honestly could not ask for anything more in a sales person. Crystal was courteous, professional, worked wit Crystal was nothing short of fantastic. I honestly could not ask for anything more in a sales person. Crystal was courteous, professional, worked with urgency, was not pushy in the least, listened well, and made me feel like an individual and not just a number. I will always come to Crystal first with my car needs in the future - I plan to buy another Ford Explorer in the next 1 - 2 years. In short, Crystal is a role model for how car sales should be approached, and she is the reason I chose Five Star over Bankston for my car purchase. I also worked with Gary in finance. Gary was professional, funny, knowledgeable, honest, and moved things along quickly. Gary also didn't hesitate to answer questions or take back concerns during the process. I never felt like I was being pushed and in the end I feel I received very fair treatment. I just purchased my car so this review is only on the buying experience. I highly recommend Five Star Ford for buying your next car. They simply sell cars the right way at Five Star Ford. More

Because of his background in the special mobility field, Kevin understood my special needs. I was also impressed with the finance department. Found me a good rate and didn't mind giving me a long term loan. Kevin understood my special needs. I was also impressed with the finance department. Found me a good rate and didn't mind giving me a long term loan. More

Nice professional and friendly welcome by Paul. Follow up of the customer. Very important for us because just arriving from France, good support for administravive needs. of the customer. Very important for us because just arriving from France, good support for administravive needs. More

From the moment we arrived at the dealership, we were treated in a fair, friendly manner. This was one of the better experiences we have had in buying a car. The process was smooth (as smooth as car bu treated in a fair, friendly manner. This was one of the better experiences we have had in buying a car. The process was smooth (as smooth as car buying can be)and it was fun. We were taken around and introduced to the service department which is nice since we intend to have any and all service work done on the car there. Our salesman (Jeff) was friendly and took the time to walk me through all of the features of my new car, showing me all of the things the car is capable of doing. I am drawing a blank on the guy who helped us in finance, but he was absolutely wonderful to deal with also - he was friendly and he made what is normally my LEAST favorite part of buying a car (finance) smooth and painless. We were very pleased with our experience at 5 Star and will not only return there ourselves for future purchases and service work, but we would also have no problem referring our friends and family there. More

The salesmen are very polite and friendly. They're willing to do whatever to make the customer happy and they succeed. They gave me a great deal on my mustang and did there best to help pick out the b willing to do whatever to make the customer happy and they succeed. They gave me a great deal on my mustang and did there best to help pick out the best warranty options and to make the experience as good as possible. I will definetly be coming back to purchase another vehicle in the future. More

Fast easy and no fuss. No double talk and no hard sale. The team bend over to help me in all ways incluing answering my questions. The team bend over to help me in all ways incluing answering my questions. More

Very professional and outstanding job. Kevin made the process easy and gave us all the information we needed. We felt he was very knowledgable and was very honest! He treated us like family! I will buy a process easy and gave us all the information we needed. We felt he was very knowledgable and was very honest! He treated us like family! I will buy all my cars from him from now on and recommend Sam Pack Ford of Plano and Kevin to friends and family! More

Joe was great to work with. I was out of the country for a week and then tied up a work for a week but Joe kept in touch. No pressure, just checking in with me. At 2:00 on a Saturday I decided to get the a week and then tied up a work for a week but Joe kept in touch. No pressure, just checking in with me. At 2:00 on a Saturday I decided to get the car and have Skylink and window tint applied. I was expecting to have to bring the car back at a later date to have this done but it was taken care of that day. Excellent service. I had previously bought a car for my mother at Mr. Pack's Lewisville store so I am used to the Sam Pack dealers excellent service, but I think Joe went out of his way to have the car ready on Saturday. I really appreciate that. I don't remember the name of the finance person but he was a pleasure to deal with. Again, no pressure; just explained what "extras" were available. More

The car buying experience is something most people dread. I certainly did. I work long hours and don't have the time to spend at a car dealership, especially haggling over price. My experience at Five Star I certainly did. I work long hours and don't have the time to spend at a car dealership, especially haggling over price. My experience at Five Star Ford was a most pleasant surprise. My Salesman was very knowledgeable and friendly and did not pressure me at all. Actually, everyone at the dealership was very friendly. I was able to get my dream car, a very good trade-in price for my previous car, and a lower interest rate than the one I had from my pre-approved bank loan. My Finance person, Rick, was also wonderful to work with. I would recommend Five Star Ford to everyone dreaming, searching, or buying a vehicle. On a Scale of 1 to 10, I would rate my experience a 10 for "Ten" Star Ford! More