Five Star Ford of Dallas

The combination of winning customer support, friendliness, product knowledge and great prices, made it a no-brainer to come back to 5-Star to purchase my new Escape. It also helps to know Jerry friendliness, product knowledge and great prices, made it a no-brainer to come back to 5-Star to purchase my new Escape. It also helps to know Jerry Reynolds!! More

We had called several other dealerships in th area and Sam Pack's Five Star Ford of Plano was the one that continued to help us find the car we wanted. Kevin was very helpful and never gave up looking for Sam Pack's Five Star Ford of Plano was the one that continued to help us find the car we wanted. Kevin was very helpful and never gave up looking for my dream car. Even though I didn't get the color of the car I originally wanted, when I visited the dealership I fell in love with my silver bullet ( my car's name). The sales person was incredibly helpful and knowledgeable with the new tech information and of course the price was right for us. This is my 4th Explorer since 1993. Very satisfied customer, Avelina Johnston More

Tyrone was helpful from the day we contacted the dealership and has been amazing ever since. I would recommend him specifically because he made the process smooth and painless, was never pushy, and dealership and has been amazing ever since. I would recommend him specifically because he made the process smooth and painless, was never pushy, and was always available if we had questions. Rick in finance was the same way. He genuinely seemed interested to help us rather than push the most $$$ on us. We went to several places first but passed on all of them because of the professionalism, sincerity, and knowledge that the employees at five star have shown us. More

Excellent customer service. Very friendly. Worked with us on the pricing so we could add tinting and stripes. First dealership I've ever purchased a car from that could beat the interest rate of my credi us on the pricing so we could add tinting and stripes. First dealership I've ever purchased a car from that could beat the interest rate of my credit union. Thanks for everything! More

Dealing with Paul Light was low key and enjoyable. There was no pressure, the products and pricing sold me on the vehicle. Tom Bellah in the service area greatly helped in window tinting, answering my ques was no pressure, the products and pricing sold me on the vehicle. Tom Bellah in the service area greatly helped in window tinting, answering my questions on how dark the tint would be and assuring me the tint darkness was acceptable for law enforcement. He, also, met with me later along with one of the service technicians when I had concerns on two water bubbles in the film. I look forward to having my new vehicle serviced here in the future. More

Jeff and Jeremy did an incredible job. I was more than pleased with my experience. Not only did they find the truck with specific options, but they found it quickly and had it brought down for me. Jeff di pleased with my experience. Not only did they find the truck with specific options, but they found it quickly and had it brought down for me. Jeff did an excellent job. I was completely comfortable that he wasn't just trying to sell me something I didn't want. He listened to what I wanted and then got it for me. I will certainly be coming back to Sam Pack in the future. More

I enjoyed working with Tyrone Burks and will call him again for my next vehicle. I had no problems. I would recommend Five Star Ford. again for my next vehicle. I had no problems. I would recommend Five Star Ford. More

Had good experience with Joe and Rick. Most of the time when you deal with car dealership you end up spending all day and come out feeling like you have been "beaten down", even if you bought a vehicle. We when you deal with car dealership you end up spending all day and come out feeling like you have been "beaten down", even if you bought a vehicle. We did spend most of the day there, but it did go quickly and smoothly. Joe was helpful and explained all options of vehicle and benefits. My wife was trading in her 2007 Mustang, which she loved. Joe made the trade in as easy as possible. He even brought her a Mustang ball cap and I think she really appreciated that (and she is not really a ball cap person). I think it was a fair deal for both of us. I came all the way from Rockwall and I would recomend this dealership to other people that I know looking for a new or used vehicle. More

I cannot tell you what a pleasure it is to be a part of the Five Star Ford Family now. I just bought my new to me Ford Edge (which I love) and today I am having my first interaction with the service and a the Five Star Ford Family now. I just bought my new to me Ford Edge (which I love) and today I am having my first interaction with the service and accessories department. They are tinting my front windos and then putting her through the auto butler. I cannot wait to see it! Even the courtesy van driver, Bill, was a delight. He was engaging and told me that he was so glad that I am happy with my purchase and the customer service. Earnest Brown is a fantastic salesman. He does not only listen but he hears you. He remembers details and made sure that all my questions were answered and that I got the car I wanted. He worked to get me my best deal on my trade in and I was totally comfortable with the purchase. Brian in financing was so great. He worked with me and got me a great interest rate and all the "extra's" a certified pre owned car owner should have to feel protected. I am telling everyone about how great the experience was and how much I love my car. I have the service plan so I will be seeing you every 5,000 miles and I look forward to it. Thank you. More

From the minute I arrived at the dealership there was no high pressure sales. No Swarming you the minute you got out of the car. Just somone walking up and saying "May I help you?" Everyone from the mana high pressure sales. No Swarming you the minute you got out of the car. Just somone walking up and saying "May I help you?" Everyone from the manager on duty to the Finance person seemed to work together to make the experiance of the purchase a pleasent one. We were provided options at every turn and were allowed time to discuss them. It was the best car buying experiance I have every had. More