Five Star Ford of Dallas

My husband bought Ford Expedition last March and he likes the car and the service. He convinced me to take a buy it. I love it. the car and the service. He convinced me to take a buy it. I love it. More

I had a wonderful experience at Five Star Ford. From the moment I walked through the door months ago, Tony was very helpful in aiding me find a new vehicle. We test drove multiple Mustangs, discussed the d moment I walked through the door months ago, Tony was very helpful in aiding me find a new vehicle. We test drove multiple Mustangs, discussed the different financial incentives at length, and I never felt a hard push to make a decision I wasn't comfortable with. He was always friendly and candid which I greatly appreciate. Jim Burmeister met with me each time I visited the dealership which really reiterated how involved the entire team is when customers walk through the door. I was beyond impressed when Jim mentioned that I could qualify for a discount just because of where I work. Knowing that kind of partnership exists will definitely send me and my friends back to Five Star Ford for future vehicles. When it came time to purchase my Mustang, Gary was terrific in outlining all the additional coverages available, as well as walking me step by step through the purchase/finance agreement. Thanks to his help, I know exactly where how we ended up at our final price. In general I was hard pressed to find a dealership that compared. I test drove all the major competitors' vehicles and discovered that (A) none of their vehicles could compare to the value I got with my new 5.0 mustang and (B) the shopping experience wasn't nearly as positive as what I got at Five Star Ford of Plano. I can't reiterate enough how much I enjoyed my experience and working with the gentlemen listed above. Every step of the process was seamless and I'm so happy with my new car. I'm really lucky that there's a company in town that not only caters to high performance vehicles (I love my 5.0 GT!) but is also professional, friendly and extremely outgoing. Thanks again Tony, Jim and Gary! Ian Miller More

As I said before most people dread going to purchase a car. A few weeks before I purchased my Expedition I came into 5 Star to test ride a F150 and a Expedition. Jason Graham was the person that helped car. A few weeks before I purchased my Expedition I came into 5 Star to test ride a F150 and a Expedition. Jason Graham was the person that helped me out. At the time I was driving a 2008 Chevy Avalanche. I want to let you know I liked that truck. He thoughly went over both vehicles. We also talked about the Chevy's that were out there now. Never pushy. On the F150 we ended up test driving the General managers truck because 5 Star did not have any of the F150's that I was looking for on the lot. Obviously, you guys are selling a lot of trucks. Both vehicles drove great. Electronics in both and what Ford was offering was very impressive. I was concerned about length of vehicle. I wanted the F150 with that ECO boost engine. Very impressive information from Jason and the video concerning pulling capability and gas mileage. Side note that engine needs to be in the Expedition also. Well the F150 was almost 13 inches longer than my Avalanche. It would not fit in my garage. I was not sure about the Expedition. I shook Jason's hand and said I would think about it. A few weeks later I came in on Saturday with my wife. We talked to Jason about my concerns about the Expedition. Reminder, I really wanted the F150 but it was to long. He showed me an Expedition EL. We drove that. I loved the drive and it was actually just a hair shorter than my Avalanche. He allowed me to take to my house in Plano and it fit better in the my garage than my truck. We then figured out the model I wanted with all the things that I was looking for. You did not have one on the lot. He found one in the Metroplex and would try to get it that day. I told him Monday was fine. I came back on Monday finalized price and trade in. In all it took half the time that it taken to purchase my last two Chevy trucks. I have told others of my experince of purchasing a vehicle. Hopefully, Jason and 5Star will get some business from it. More

David was very helpful; explained the basics of the new Escape during a walk-around and drive (many differences from the 1996 Explorer with 214,000 miles I traded). He and the credit manager I worked with Escape during a walk-around and drive (many differences from the 1996 Explorer with 214,000 miles I traded). He and the credit manager I worked with were both outstanding representatives for 5 Star Ford. Additional note: 2 people in my office had purchased vehicles from 5 Star in the last year and highly recommened them....another reason I shopped here. More

My experience with 5 Star Ford of Plano was extremely easy & they were very informative. Michael & Jim helped me to find the best option for me in a truck. I have typically been driving a F-250 and the n easy & they were very informative. Michael & Jim helped me to find the best option for me in a truck. I have typically been driving a F-250 and the new F-150 EcoBoost looked like a great option for me. I am extremely satisfied. Brian also reviewed several different options for me in regards to buying -vs- leasing. This was very informative and allowed me to make the right decision for me. Thanks Again for everyone's help. More

I had been looking at Ford Explorers for my son, and saw another one at your store in the paper, I pulled up your web site and found the one we bought. I called and got Corey, and he went out to make sure t another one at your store in the paper, I pulled up your web site and found the one we bought. I called and got Corey, and he went out to make sure the vehicle was actually there ( I had a bad experience along these lines at Ford Country in Lewisville) He called back within five minutes, to say yes it was there. We came over, and were greeted at the door by a very friendly gentelman, and directed to Corey. We had to wait until Monday to finalize everything, and had a bit of a problem with finding financing, but Corey kept me up to date with all that was happening, via email. My son loves the truck, and hope it gives him good service for a long time. Thank you for caring enough to follow up. Shelby Butler More

As soon as we pulled up, Paul was walking out. We came in looking for a car that was sold earlier that afternoon. Paul tried to find a car that would meet our price range, and did more than that!!! He ex in looking for a car that was sold earlier that afternoon. Paul tried to find a car that would meet our price range, and did more than that!!! He exceeded our expectations and found the P-E-R-F-E-C-T Car for me. He made everything so easy, and did not pressure me like most car salesman. He was honest, easy to talk to, and so helpful in making everything work out to meet our budget. He was wonderful, along with the rest of his crew who drew up all the paperwork and had us walking out the door with a BEAUTIFUL car in less than an hour. I would recommend Sam Pack's Five Star Ford in Plano, TX to EVERYONE......Ask for Paul (with the English accent)! :) More

Having thought long and hard about acquiring a Mustang, I went to Sam Pack's Five Star Ford. I'm very old-school about things like customer service and quality of products and was completely impressed with went to Sam Pack's Five Star Ford. I'm very old-school about things like customer service and quality of products and was completely impressed with all of the gentlemen who helped me at this dealership. After test-driving a couple of vehicles, Mike found the one that truly satisfied my soul. Then he went to bat for me and got a reasonable trade in on my used vehicle. He kept the whole process easy and pleasant, introduced me to various people at the dealership that I would be coming into contact with, and made sure I was well taken care of. When I went back a couple of days later for the Sync class and to get the windows of the Mustang tinted, I was delighted to have some time with Kevin who showed me hands-on how to use the nifty features of my new car (that's how I learn best!) Kevin and I had a long talk about customer service and how important it is to any business. Thomas got my window tinting done beautifully and I didn't have to sit around after the class and wait for it to get done. I just couldn't be any happier with my total experience at Five Star and would send any of my family or friends there. As a matter of fact, my sister bought a Fiesta there a few months ahead of me and she's the one who referred me there! More

From the start we were treated very well. Tyrone kept close contact by both e-mail and phone. It was obvious he was busy but the times I had to wait were relativly short. The tour he gave us of the facil close contact by both e-mail and phone. It was obvious he was busy but the times I had to wait were relativly short. The tour he gave us of the facility and the vehicle made us very comfortable with both. More

Went in to get some information. David Denton gave me all the information I asked for without any pressure to buy. He asked me about the price range and loan terms I wanted. I made it clear to him that all the information I asked for without any pressure to buy. He asked me about the price range and loan terms I wanted. I made it clear to him that I was only looking for information at the time because I wanted to save for a bigger down payment to lower my monthly payment. He knew that I was very interested in a used car on the lot and asked if I would be willing to buy the car that day if he could get me the terms I wanted with no money down. I said, "Yes," and after a few minutes, he came back with an offer that met my terms. Within 3 hours, I had the car that I wanted with the loan payment terms I wanted for a better price than I thought was possible. Gary Scott also sold me on the warranty that I was dead set against because I have had bad experiences with high costs and low coverage before. He sold me the extended warranty that I wanted at the price I wanted to pay. Great car-buying experience! More