Five Star Ford of Dallas

Had good experience with Joe and Rick. Most of the time when you deal with car dealership you end up spending all day and come out feeling like you have been "beaten down", even if you bought a vehicle. We when you deal with car dealership you end up spending all day and come out feeling like you have been "beaten down", even if you bought a vehicle. We did spend most of the day there, but it did go quickly and smoothly. Joe was helpful and explained all options of vehicle and benefits. My wife was trading in her 2007 Mustang, which she loved. Joe made the trade in as easy as possible. He even brought her a Mustang ball cap and I think she really appreciated that (and she is not really a ball cap person). I think it was a fair deal for both of us. I came all the way from Rockwall and I would recomend this dealership to other people that I know looking for a new or used vehicle. More

I cannot tell you what a pleasure it is to be a part of the Five Star Ford Family now. I just bought my new to me Ford Edge (which I love) and today I am having my first interaction with the service and a the Five Star Ford Family now. I just bought my new to me Ford Edge (which I love) and today I am having my first interaction with the service and accessories department. They are tinting my front windos and then putting her through the auto butler. I cannot wait to see it! Even the courtesy van driver, Bill, was a delight. He was engaging and told me that he was so glad that I am happy with my purchase and the customer service. Earnest Brown is a fantastic salesman. He does not only listen but he hears you. He remembers details and made sure that all my questions were answered and that I got the car I wanted. He worked to get me my best deal on my trade in and I was totally comfortable with the purchase. Brian in financing was so great. He worked with me and got me a great interest rate and all the "extra's" a certified pre owned car owner should have to feel protected. I am telling everyone about how great the experience was and how much I love my car. I have the service plan so I will be seeing you every 5,000 miles and I look forward to it. Thank you. More

From the minute I arrived at the dealership there was no high pressure sales. No Swarming you the minute you got out of the car. Just somone walking up and saying "May I help you?" Everyone from the mana high pressure sales. No Swarming you the minute you got out of the car. Just somone walking up and saying "May I help you?" Everyone from the manager on duty to the Finance person seemed to work together to make the experiance of the purchase a pleasent one. We were provided options at every turn and were allowed time to discuss them. It was the best car buying experiance I have every had. More

Pretty seamless experience from start to finish, from test drive to the pick-up process. Was happy to get a better rate for financing with some additional "perks" thrown in to keep the monthly payment w test drive to the pick-up process. Was happy to get a better rate for financing with some additional "perks" thrown in to keep the monthly payment where I wanted. More

My husband bought Ford Expedition last March and he likes the car and the service. He convinced me to take a buy it. I love it. the car and the service. He convinced me to take a buy it. I love it. More

I had a wonderful experience at Five Star Ford. From the moment I walked through the door months ago, Tony was very helpful in aiding me find a new vehicle. We test drove multiple Mustangs, discussed the d moment I walked through the door months ago, Tony was very helpful in aiding me find a new vehicle. We test drove multiple Mustangs, discussed the different financial incentives at length, and I never felt a hard push to make a decision I wasn't comfortable with. He was always friendly and candid which I greatly appreciate. Jim Burmeister met with me each time I visited the dealership which really reiterated how involved the entire team is when customers walk through the door. I was beyond impressed when Jim mentioned that I could qualify for a discount just because of where I work. Knowing that kind of partnership exists will definitely send me and my friends back to Five Star Ford for future vehicles. When it came time to purchase my Mustang, Gary was terrific in outlining all the additional coverages available, as well as walking me step by step through the purchase/finance agreement. Thanks to his help, I know exactly where how we ended up at our final price. In general I was hard pressed to find a dealership that compared. I test drove all the major competitors' vehicles and discovered that (A) none of their vehicles could compare to the value I got with my new 5.0 mustang and (B) the shopping experience wasn't nearly as positive as what I got at Five Star Ford of Plano. I can't reiterate enough how much I enjoyed my experience and working with the gentlemen listed above. Every step of the process was seamless and I'm so happy with my new car. I'm really lucky that there's a company in town that not only caters to high performance vehicles (I love my 5.0 GT!) but is also professional, friendly and extremely outgoing. Thanks again Tony, Jim and Gary! Ian Miller More

As I said before most people dread going to purchase a car. A few weeks before I purchased my Expedition I came into 5 Star to test ride a F150 and a Expedition. Jason Graham was the person that helped car. A few weeks before I purchased my Expedition I came into 5 Star to test ride a F150 and a Expedition. Jason Graham was the person that helped me out. At the time I was driving a 2008 Chevy Avalanche. I want to let you know I liked that truck. He thoughly went over both vehicles. We also talked about the Chevy's that were out there now. Never pushy. On the F150 we ended up test driving the General managers truck because 5 Star did not have any of the F150's that I was looking for on the lot. Obviously, you guys are selling a lot of trucks. Both vehicles drove great. Electronics in both and what Ford was offering was very impressive. I was concerned about length of vehicle. I wanted the F150 with that ECO boost engine. Very impressive information from Jason and the video concerning pulling capability and gas mileage. Side note that engine needs to be in the Expedition also. Well the F150 was almost 13 inches longer than my Avalanche. It would not fit in my garage. I was not sure about the Expedition. I shook Jason's hand and said I would think about it. A few weeks later I came in on Saturday with my wife. We talked to Jason about my concerns about the Expedition. Reminder, I really wanted the F150 but it was to long. He showed me an Expedition EL. We drove that. I loved the drive and it was actually just a hair shorter than my Avalanche. He allowed me to take to my house in Plano and it fit better in the my garage than my truck. We then figured out the model I wanted with all the things that I was looking for. You did not have one on the lot. He found one in the Metroplex and would try to get it that day. I told him Monday was fine. I came back on Monday finalized price and trade in. In all it took half the time that it taken to purchase my last two Chevy trucks. I have told others of my experince of purchasing a vehicle. Hopefully, Jason and 5Star will get some business from it. More

David was very helpful; explained the basics of the new Escape during a walk-around and drive (many differences from the 1996 Explorer with 214,000 miles I traded). He and the credit manager I worked with Escape during a walk-around and drive (many differences from the 1996 Explorer with 214,000 miles I traded). He and the credit manager I worked with were both outstanding representatives for 5 Star Ford. Additional note: 2 people in my office had purchased vehicles from 5 Star in the last year and highly recommened them....another reason I shopped here. More

My experience with 5 Star Ford of Plano was extremely easy & they were very informative. Michael & Jim helped me to find the best option for me in a truck. I have typically been driving a F-250 and the n easy & they were very informative. Michael & Jim helped me to find the best option for me in a truck. I have typically been driving a F-250 and the new F-150 EcoBoost looked like a great option for me. I am extremely satisfied. Brian also reviewed several different options for me in regards to buying -vs- leasing. This was very informative and allowed me to make the right decision for me. Thanks Again for everyone's help. More

I had been looking at Ford Explorers for my son, and saw another one at your store in the paper, I pulled up your web site and found the one we bought. I called and got Corey, and he went out to make sure t another one at your store in the paper, I pulled up your web site and found the one we bought. I called and got Corey, and he went out to make sure the vehicle was actually there ( I had a bad experience along these lines at Ford Country in Lewisville) He called back within five minutes, to say yes it was there. We came over, and were greeted at the door by a very friendly gentelman, and directed to Corey. We had to wait until Monday to finalize everything, and had a bit of a problem with finding financing, but Corey kept me up to date with all that was happening, via email. My son loves the truck, and hope it gives him good service for a long time. Thank you for caring enough to follow up. Shelby Butler More