Five Star Ford of Dallas

Buying a car from a dealership is about their people. With Jim Burmeister it was like buying a car from a life long friend. Jim searched and found me the exact truck I wanted, there was no uncomfortable With Jim Burmeister it was like buying a car from a life long friend. Jim searched and found me the exact truck I wanted, there was no uncomfortable negotiation at all, he told me what the dealership could sell the car for, and explained to me what add on's (extended warrantee, etc) I should buy. Being a 30 year VP of Sales I appreciated his easy going, down to earth nature. As long as Ford has a car I want...I wouldn't buy it from anyone but Jim. Being a manager Jim had Tim Grinolds handled many of the details. Tim was extremely friendly and helpful as well. Great buying experience, all my family and friends will be encouraged to use Jim! More

Joe was excellent to work with and I would recommend him personally to anyone I know in the future who is looking to purchase a car. Excellent customer service. I had a trade-in that he helped me with as personally to anyone I know in the future who is looking to purchase a car. Excellent customer service. I had a trade-in that he helped me with as well. More

Tyrone let me test all the automobiles I was interested in even though some were cheaper than others. Overall, a very satisfying experience.I will recommend this dealer to my friends. in even though some were cheaper than others. Overall, a very satisfying experience.I will recommend this dealer to my friends. More

Kudos for Kevin & Dave for their services & work with me to get the vehicle that I want with monthly payment that fit my budget. Thanks again. with me to get the vehicle that I want with monthly payment that fit my budget. Thanks again. More

Paul Light was very helpful as a salesman under a very stressful situation. Everyone I met seemed eager to help with the process. I have used the service department in the past and find them very efficien stressful situation. Everyone I met seemed eager to help with the process. I have used the service department in the past and find them very efficient. More

Consistently great service from start to finish. I felt they were informing me, rather than "selling me" on the merits of models and options. I felt my needs were respected and there were no "deatlershi they were informing me, rather than "selling me" on the merits of models and options. I felt my needs were respected and there were no "deatlership games". I got a very good price, incorporating Ford Corp allowances and dealer discounts. As a result, I felt confident in actually buying "more car" than I had originally planned. I highly recommend David Denton and Paul Light. More

Joseph and Jim worked with me on my 2004 F150 trade-in and gave me a good price on my new F150 Crew Cab. I found an issue in the paint on the tailgate and they immediately took care of it. Joseph was very and gave me a good price on my new F150 Crew Cab. I found an issue in the paint on the tailgate and they immediately took care of it. Joseph was very friendly and Jim was very courteous. I would recommend to anyone to go see Joe or Jim at Sam Pack's Ford in Plano. More

I really liked working with this dealership. They seemed to really care if all my questions had been answered & if I was happy with their service. The salesman even stayed after his shift to meet us . Atten to really care if all my questions had been answered & if I was happy with their service. The salesman even stayed after his shift to meet us . Attention to detail & friendly emplyees was evident . Definitely will refer this salesman & dealership. Virginia Skiles More

Both Joe and Gary were very friendly and they seemed interested in my wife and I as people not just customers. There was nothing negative about our experience at the dealership. There was no "arm twis interested in my wife and I as people not just customers. There was nothing negative about our experience at the dealership. There was no "arm twisting" over price; I am a take it or leave it kind of guy and my expectations were met. Perhaps a customer who likes to haggle over the last penny would say otherwise, but I believe the price we paid for our Focus was appropriate or I would not have made the purchase. More

I brought in our Fordf150 for oil change and service and was extremely happy with the work the service team provided. I also got a great deal on a new Mustang and traded in my minivan. The entire staff from was extremely happy with the work the service team provided. I also got a great deal on a new Mustang and traded in my minivan. The entire staff from service, sales and financing all were fantastic and worked very hard to get us a great deal, bonus is I love my new Mustang and we will always enjoy our F150. I would not hesitate to refer friends to Sam Pack Plano for a new vehicle. More