Five Star Ford of Dallas

We never felt the stereotypical pressure associated with purchasing a vehicle. My questions were answered quickly and, with one or two exceptions, there was none of the usual "I have to check with my manage purchasing a vehicle. My questions were answered quickly and, with one or two exceptions, there was none of the usual "I have to check with my manager". When it came to add-ons for the vehicle, again, there was not the usual pressure. There were a couple of snags at delivery time but these were handled promptly and efficiently. More

Mike Mueller, my sales representative, was attentive and not aggressive in his sales technique. He made my wife and I feel comfortable in a situation infamous for unpleasant negotiating tactics. He was al not aggressive in his sales technique. He made my wife and I feel comfortable in a situation infamous for unpleasant negotiating tactics. He was also very thorough in his knowledge of the Ford Fusion and set me up on Sync while we waited for financing. Rick Glover, the finance manager I worked with, was straightforward with my wife and me. He also made us feel comfortable with the process. He explained every option very thoroughly and the prices were all fair. Tom Bella, a services manager, helped me with getting my Fusion tinted. The first tint job bubbled a little in three windows. Tom asked me to bring in the car to have it totally redone. At that time, he provided me with a car to drive so I was not inconvenienced by the tint redo. All three of these men demenstrated excellent customer service and genuine concern for me througout the process. I will recommend Five Star Ford Plano to any of my friends in the market for a car, particularly a Ford. More

Paul Light is a professional, friendly and courteous sales professional. He listened, he took action, he didn't play any games - he was patient. I'd buy my next car from him and the one after that. T sales professional. He listened, he took action, he didn't play any games - he was patient. I'd buy my next car from him and the one after that. The dealership was very busy, but we got patient and thoughtful sales service. All questions were answered. Recommended Dealership and if you go, ask for Paul.... Thanks - Ron R More

I had many questions. Answers were clear, and were expanded when I needed more information. Tyrone was patient, courteous, respectful, and thorough. He knew the car I was considering, inside and out expanded when I needed more information. Tyrone was patient, courteous, respectful, and thorough. He knew the car I was considering, inside and out, and I had confidence I was getting correct info. Thomas offered many ways he could be of service and urged me to call him for any question or need I might have. Rick offered extras, but did not pressure; (I actually don't do business with pressure salespeople in any setting). Matt had called with the drive-out number when I had requested it, then came before I left to meet and thank me for my business. I appreciate the way business was conducted. More

The service was excellent at Five Star Ford. Tyrone Banks was far more helpful than anyone I had spoken to in my home town. I will recommend him in the future. was far more helpful than anyone I had spoken to in my home town. I will recommend him in the future. More

I was very hesitant to buy a used car from a dealership, all of my used car buying experiences have been from a private party. Corey was very professional, honest and up front with the entire car buying exp all of my used car buying experiences have been from a private party. Corey was very professional, honest and up front with the entire car buying experience. Your financial people were also very considerate even though I did not use your loan products in the end. I would definitely recommend Corey, and your dealership in general if what I experienced is indicative of your products and customer service. Thanks More

I had been talking to Michael via email so he remembered what I was looking for when I came into the dealership. We test drove the truck and I decided that was the one - I did not really plan on purchasing what I was looking for when I came into the dealership. We test drove the truck and I decided that was the one - I did not really plan on purchasing last week, but he made it very easy to purchase on the spot, without a lot of hassle. Michael is very knowledgeable about the product and very helpful after the purchase with answering my questions. He is also very respectful and treats me as a valued customer. This truck is a surprise for my husband's 60th birthday - Michael went above and beyond by delivering the truck yesterday to our church in Dallas. We live about 1 1/2 hours from Plano, so I really appreciate him making my life easier. I look forward to the big reveal tomorrow! More

Everyone was friendly and helpful. They believed in the their product and wanted us to have the exact car we wanted! Car was delivered exactly when they said it would be. Actually, it was an hour earlier! their product and wanted us to have the exact car we wanted! Car was delivered exactly when they said it would be. Actually, it was an hour earlier! More

I had a great experience because Your guys worked on my financing before I ever showed up They let me know what I was approved for and I worked within that budget. It was the speediest process I've eve financing before I ever showed up They let me know what I was approved for and I worked within that budget. It was the speediest process I've ever had at a dealership. More

We were looking for a new car at a great price so that we wouldn't require financing. Hector was really professional and courteous in all ways. Our son loves the Mustang, thanks again for making it possible! wouldn't require financing. Hector was really professional and courteous in all ways. Our son loves the Mustang, thanks again for making it possible! More