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Five Star Ford of Dallas
Dallas, TX
1,397 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase.
Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,397 reviews
November 17, 2022
I'm disappointed in this dealership I purchase a 2014 BMW. I put 2,000 down. The right front bumper was damaged from a wreck. I was told to bring it back in 2 days and they will fix it. I took the vehicl BMW. I put 2,000 down. The right front bumper was damaged from a wreck. I was told to bring it back in 2 days and they will fix it. I took the vehicle back within a few days. Dropped it off and they put me in a loaner. The lawnmower was in my possession for nearly a week my possession for one week. I took the vehicle back within a few days. The loaner was in my possession for nearly one week. When they contact me and told me the vehicle was ready while on my way to return the loaner and pick up my vehicle purchased I was informed the bank decided not to go through with the deal because my drivers license wasn't valid. 🤔 it seems kind of sketchy to me after they already fixed $1500 Worth of damage. A lot of missing pieces to this puzzle. They was very unprofessional about the situation. But they really messed up when the salesman Jay ask how much more could I possibly put down if they gave me the vehicle back. Seriously? Its alot of others things transpired as well i fell to mentioned because it need to be dealt with in court. It was alot if sexual harassment joking and talking going on. Yeah they screwed me with grease on this one after running my credit like 9times. You guys the viewers be the judge on this but don't get screwed like i did. I was very sad and disappointed. But Hey what God has for you is for you. Atleast then you will be confident in knowing no crook, scammer, con man nor greed will be able to take it back. Some advised me not to let it go take it to court because they signed a contract release the vehicle in my possession and I still have the contract as well. So viewers what do think i should do. More
by KD
Employees Worked With
Malcom, jay
November 16, 2022
Joe was so helpful! He found us the perfect truck and has great contact even while away on a trip. He has earned our business for life! He found us the perfect truck and has great contact even while away on a trip. He has earned our business for life! More
by Jordanforga
Employees Worked With
November 06, 2022
Overall it was a pleasant and wonderful experience. Will surely recommend to friends and family! Will surely recommend to friends and family! More
by vijay.subramanium
Employees Worked With
November 05, 2022
I am i first time buyer and I had the best experience here at Ford. Thank you Shawn Khan for making this so easy and being so professional. Gave me the best deal could have and worked with me in having here at Ford. Thank you Shawn Khan for making this so easy and being so professional. Gave me the best deal could have and worked with me in having my sunroof fixed before driving off with the truck. I will be coming here all the time and will make sure I tell everyone about my experience and definitely tell them to come here for buying a new car Also I wanna give a big thank you to Malcom as well made everything easy enough for me with explaining everything and also for going thru all the paperwork with me. Above and beyond experience thanks. More
by Juanjacobo13
Employees Worked With
Shawn Khan, Malcolm Recinos
November 03, 2022
Flawless Delivery on an Awesome Rocky Ridge F150! !!! The entire process was completed either over the phone or online and then the truck was delivered. Best truck buying experience. This was my !!! The entire process was completed either over the phone or online and then the truck was delivered. Best truck buying experience. This was my 7th vehicle purchased from 5 Star. Definitely will be back for more!! More
by David Harvey
Employees Worked With
November 02, 2022
Awesome experience and they really made the car buying process easy! As a first time buyer Joe helped me thru getting all the paperwork done, helping with insurance, and getting me a great deal and financ process easy! As a first time buyer Joe helped me thru getting all the paperwork done, helping with insurance, and getting me a great deal and financing option. More
by aleclindstrom72
Employees Worked With
October 29, 2022
The team at Five Star Ford is the best. Shawn Khan was wonderful. Doug Miller was great. And, as always, Brian Huth took care of us. This is the seventh car we have purchased from Five Shawn Khan was wonderful. Doug Miller was great. And, as always, Brian Huth took care of us. This is the seventh car we have purchased from Five Star Ford and we will definitely be back!! More
by Mamato3
Employees Worked With
Shawn Khan, Doug Miller, Brian Huth
October 16, 2022
Hi, me again. I have brought my truck (purchased June 2020) in six times for the same issue. It dies while idling. Message "autostart/stop manual restart required. I have brought my truck (purchased June 2020) in six times for the same issue. It dies while idling. Message "autostart/stop manual restart required." Each time it is something new with the same code registered. *Battery charged and system reset. Battery passed *Updated PCM and reprogrammed start/stop system *Replaced VCT timing solenoids *Replaced booster vacuum sensor ($400) This last time, 4 days after replacing the sensor, same issue. Now it's the battery that was good in December and told it would be $200+ to replace it. Replace it to continue the diagnostics, which may or may not be the issue. Service staff have been very helpful and couldn't ask for better. Technicians not so much. Why has it taken 6 trips, 11 months, lots of time, and money to fix the same issue each time a different diagnosis. This truck has been an an absolute nightmare. More
by Ticha
Employees Worked With
Unknown Techs
October 14, 2022
Joe is patient and great to work with! The entire experience was stress free and seamless. The entire experience was stress free and seamless. More
by Kevin@wiederhold.us
October 11, 2022
Jennifer was the point of contact @Five Star Ford of Dallas and she was really great with the assistance. Jennifer was very good in communicating for any questions/concerns I had related to my Ford fusi Dallas and she was really great with the assistance. Jennifer was very good in communicating for any questions/concerns I had related to my Ford fusion service. She made sure I would get back my car as early as possible with the issue being fixed. I would highly recommend this service center and if given a chance please ask for Jennifer. Good luck @Jennifer :) More
by Jyothi Kavety
Employees Worked With
Jennifer
