Five Star Ford of Dallas

I just bought a certified pre-owned Expedition from Charles Wilkinson through the USAA car-buying service, and it was an excellent experience from start to finish. We LOVE the vehicle and would recomme Charles Wilkinson through the USAA car-buying service, and it was an excellent experience from start to finish. We LOVE the vehicle and would recommend Charles and Five Star Ford to anyone. Charles was very knowledgeable, responsive, respectful and not pushy. He gave us great service. Thank you! More

No service Treated terrible. I have bought and had my car serviced starting with Lee Jarmon Ford. On March 3 I had an appoint to service my car at your new shop. I drove in the I have bought and had my car serviced starting with Lee Jarmon Ford. On March 3 I had an appoint to service my car at your new shop. I drove in the service bay area at 3:30pm and waited in my car for 15 min. no one came to help me. Finally I got out and went in side where the men were sitting. Still no help. Finally Ben as if he could help. He asked if I had an appointment and I said yes at 3:30. He said I did not have an appointment and there was nothing he could do. I spoke to the service manager and he said that an appointment only ment it was a drop-off time. I have purchased two cars from Five Star Ford and have never been treated like this. They were very rude and did not care if I had my car serviced or not. I hope you can pay for your new facility (which is very nice) when you have such poor service. I guess you just have so much business that you don't need any more. More

Great service and attention to detail from not just one person but from everyone I met. They really work hard to make it a smooth and easy process. person but from everyone I met. They really work hard to make it a smooth and easy process. More

Joe was easy to work with. Probably the fastest, easiest car experience I’ve had. We will definitely look to Joe for future car needs. car experience I’ve had. We will definitely look to Joe for future car needs. More

Amazing service We bought a used car from Five Star and after a few hours it started having a minor problem. Even though we had bought it as-is and the dealership was We bought a used car from Five Star and after a few hours it started having a minor problem. Even though we had bought it as-is and the dealership wasn't in any way required to help us out, they took it in to have their mechanics look at it free of charge, they were extremely helpful throughout the whole process. This is the place to buy your car, they are honest, trustworthy, and provide a great serivce, can't recommend enough. More

This is my second vehicle purchase from Five Star and it was as straight forward and easy as the first. The end to end buying experience was stress free, and both the staff and facilities were first rate. was as straight forward and easy as the first. The end to end buying experience was stress free, and both the staff and facilities were first rate. Coming in without an appointment, Joe was quick to assist, letting me test drive a couple of cars while my own was valued. There was no pressure throughout, and I completed the deal a few days later, after some negotiation. Even the finance process was straight forward, something no one relishes. Thanks. More

Joe Crawford and Brian Huth both went above and beyond to get me in what I wanted made the process quick and easy I would recommend them to anyone looking to purchase a new vehicle get me in what I wanted made the process quick and easy I would recommend them to anyone looking to purchase a new vehicle More

It was an easy afternoon of car buying! Wonderful facility—quick access for a test drive—all my needs for the new vehicle were met. facility—quick access for a test drive—all my needs for the new vehicle were met. More

Joe Crawford takes care of business! I was considering buying one of this dealership's used vehicles from out of state; never been to it, all communications via phone/email. Google and Ye I was considering buying one of this dealership's used vehicles from out of state; never been to it, all communications via phone/email. Google and Yelp reviews are available on the web; seems like an average franchised dealer. I came into contact with Joe Crawford via one of dealership ad/sales platforms(Trucar, Autotrader, etc.). Asked Joe for a quote/offer sheet on the vehicle I was interested in, got it right out to me; I decided on an on-site PPI and Joe coordinated the inspection process at dealership site, let me know when inspector made appointment and did inspection; all this over a few days time. Although I ultimately decided on another vehicle from a different source if I were to be considering another vehicle from this dealership I would prefer to work with Joe Crawford. More