Five Star Ford Dallas - Service Center

Service on my raptor was done in a timely manner and corrected the issue(s) that I had both times I was in. Keith Drake is a great communicator and made sure I had a loaner car each time I was in. corrected the issue(s) that I had both times I was in. Keith Drake is a great communicator and made sure I had a loaner car each time I was in. More

This dealership has the worst managed parts department that I have ever seen. We are living in the 21st century the last time I checked. This place is still living in the 19th century. They can't track a that I have ever seen. We are living in the 21st century the last time I checked. This place is still living in the 19th century. They can't track a part when ordered, they can't tell you where it is or how it's going to arrive. What company cannot track a package? Every part is asset tagged, every ware house in America has a scanner hand held device, every 21st century business has an Inventory tracking system and every company knows how to track packages. So, what is wrong with this dealership? Their parts department couldn't find their xxx with both hands. The upper management doesn't understand that their reputation is purely based on how the managers below them operate and how the customer is treated. Surely this dealership does not care about their customers. This dealership needs to spend the money on a package/parts tracking system and come into the 21st century. What a joke and waste of an American business. More

Great Experience!! From the moment that I pulled up to the service bin Mark Gray met me with a smile. I needed some minor adjustments to be made to my Explorer. Mark kep From the moment that I pulled up to the service bin Mark Gray met me with a smile. I needed some minor adjustments to be made to my Explorer. Mark kept in great communication with me throughout the process. He made sure all my expectations were met! I would highly recommend Five Star Ford to anyone looking for a great car and a great experience! More

Dropped off my Explorer for some minor repairs and was totally satisfied! Our service rep was Fredy and he was very professional, courteous and knowledgeable! The whole building was very immaculate and cl totally satisfied! Our service rep was Fredy and he was very professional, courteous and knowledgeable! The whole building was very immaculate and clean. The young lady that assisted me with a loaner vehicle was Donna. She was awesome to deal with. My whole experience was top notch. Highly recommended dealership! More

No service Treated terrible. I have bought and had my car serviced starting with Lee Jarmon Ford. On March 3 I had an appoint to service my car at your new shop. I drove in the I have bought and had my car serviced starting with Lee Jarmon Ford. On March 3 I had an appoint to service my car at your new shop. I drove in the service bay area at 3:30pm and waited in my car for 15 min. no one came to help me. Finally I got out and went in side where the men were sitting. Still no help. Finally Ben as if he could help. He asked if I had an appointment and I said yes at 3:30. He said I did not have an appointment and there was nothing he could do. I spoke to the service manager and he said that an appointment only ment it was a drop-off time. I have purchased two cars from Five Star Ford and have never been treated like this. They were very rude and did not care if I had my car serviced or not. I hope you can pay for your new facility (which is very nice) when you have such poor service. I guess you just have so much business that you don't need any more. More

Service with NO ISSUES! Great service, GREAT Customer Service....Barry Hipple is DA MAN! Always get great work and ready in no time. Won't take my Escape anywhere else Great service, GREAT Customer Service....Barry Hipple is DA MAN! Always get great work and ready in no time. Won't take my Escape anywhere else More

Kudos! I came in to their service department on Thursday, October 31st, at the very last minute. Due to weather changes, all of my tires were low. Jerry Th I came in to their service department on Thursday, October 31st, at the very last minute. Due to weather changes, all of my tires were low. Jerry Thompson was kind enough to extend his day by servicing my vehicle, taking the time to fill all of them with air. Working an abundance of hours, myself, I know how eager one can be to leave work as soon as he can! But, he was kind, gracious, & most helpful! I really appreciate him & his service! Jerry, & his attitude, are an asset to your company...providing the type of service that makes me want to continue my relationship with Five Star Ford! I appreciate you & wish you continued success in all of your endeavors. Thank you! More

Fast, efficient, and customer friendly. I have gone here for service for the past five years and it has been a steady improvement each year but now they have really found their game. I worke I have gone here for service for the past five years and it has been a steady improvement each year but now they have really found their game. I worked with Randy Owens to schedule the visit and he met me the moment I arrived. He was prepared and everything seemed to work the way you always want it to. They have embraced continuous improvement as a way of doing business and it is really paying off. More

Becky is a bright spot in an ugly place I bought an Escape in 2013. I can honestly say I bought my first lemon. After an engine, both front axels, 3 transmission repairs, 4 recalls I was at I bought an Escape in 2013. I can honestly say I bought my first lemon. After an engine, both front axels, 3 transmission repairs, 4 recalls I was at my wits end. So when the transmission started slipping, 4 weeks ago i tried to get it repaired at three local shops. No one would touch it because it was a problem transmission and they said I should get Ford involved. I took my car in and drove it with the Service Manager. One more time he told me that there was nothing different than others he drove. Two weeks later the transmission would not go into gear. I took it in and told John to get it up and get Ford involved. I wasn’t driving it any longer. He gave me an Edge loner. So John calls me and starts down the path that I needed a new transmission and he had quotes, and that the front axel was causing the transmission to leak. The axel that was replaced. Unbeknownest to John Becky called me and started talking about selling the Escape to them. John never mentioned Ford, never discussed the problems that they had had with my transmission, just wanted to get the next service sale. Didn’t listen to a xxxx thing i said about the LEMON I HAD. I feel so cheated by the Service Dept, that if i thought i wouldn’t go to jail, i would spend a day kicking ases up there. THEY ARE THIEFS IN THE SERVICE DEPT. Setting them aside, Becky and i worked a deal where i could stuff the lemon and buy the Edge i was driving. She was top shelf! Best car sales person I dealt with anywhere. The moral of my story is Becky was able to help me dump the lemon and move on. If she hadn’t, i would still be fighting with Service. More

Collision Service was A+++ I had an accident back in late June. I brought my car into the dealership's collision center and I couldn't have been more pleased with how Paul Leidy I had an accident back in late June. I brought my car into the dealership's collision center and I couldn't have been more pleased with how Paul Leidy looked out for me throughout the entire process. He was extremely friendly, helpful, and informative. I would highly recommend taking your vehicle here for their collision service. Everyone I dealt with in the collision center was great, I just dealt with Paul the most. More