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80 Reviews of Five Star Ford Dallas - Service Center
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April 18, 2022
Worst service department in the state of Texas. Getting a service appointment is a waste of time because that appointment apparently is for just checking your car in. Was told that after waiting a Getting a service appointment is a waste of time because that appointment apparently is for just checking your car in. Was told that after waiting a week and a half for my appointment that it would be 2-3 days before they could even look at it. So what was a time and date given to bring my truck in for repairs if they had no intentions to even look at it on my appointed date. This dealership's service department and their two service managers have no clue what they are doing. Their system has been broken like this for years and apparently it will never change. Have bought our last 4 Fords from the Sam Pack 5 Star Family but because of this one star service department we will no longer even be looking at any Sam Pack dealership ever again. More
by jsp1109
Employees Worked With
Arthie Sanchez
July 29, 2021
This company is unacceptable! My car been here for 3 weeks for a warranty issue and now they’re saying it want crank. But I drove it there!! And instead of them informing me, they came to my job and too weeks for a warranty issue and now they’re saying it want crank. But I drove it there!! And instead of them informing me, they came to my job and took the loaner car without my knowledge!! Do NOT SHOP WITH THIS COMPANY!! More
by Bbddates
Employees Worked With
Jerry
May 17, 2021
I can't give zero stars? We bought a tire replacement plan (I know, our mistake already) and when the time came to use it, Five Star Ford said it was not in their system. We needed the tire fixed so we plan (I know, our mistake already) and when the time came to use it, Five Star Ford said it was not in their system. We needed the tire fixed so we paid, went home and found the paperwork. Called back and they said "sorry, ticket is already closed". and they wonder why people move to other brands, or dealerships like Sewell? More
by Used to love Ford
Employees Worked With
Chip Last-Name-Not-Given, Fred Smith
March 25, 2021
Did an excellent job. I was very pleased with the upgrades they did for me. Very helpful and did a good job of keeping me informed. upgrades they did for me. Very helpful and did a good job of keeping me informed. More
by cjord16
January 04, 2021
Service on my raptor was done in a timely manner and corrected the issue(s) that I had both times I was in. Keith Drake is a great communicator and made sure I had a loaner car each time I was in. corrected the issue(s) that I had both times I was in. Keith Drake is a great communicator and made sure I had a loaner car each time I was in. More
by Mitch
Employees Worked With
Keith Drake, Paige Simms
January 03, 2021
This dealership has the worst managed parts department that I have ever seen. We are living in the 21st century the last time I checked. This place is still living in the 19th century. They can't track a that I have ever seen. We are living in the 21st century the last time I checked. This place is still living in the 19th century. They can't track a part when ordered, they can't tell you where it is or how it's going to arrive. What company cannot track a package? Every part is asset tagged, every ware house in America has a scanner hand held device, every 21st century business has an Inventory tracking system and every company knows how to track packages. So, what is wrong with this dealership? Their parts department couldn't find their xxx with both hands. The upper management doesn't understand that their reputation is purely based on how the managers below them operate and how the customer is treated. Surely this dealership does not care about their customers. This dealership needs to spend the money on a package/parts tracking system and come into the 21st century. What a joke and waste of an American business. More
by russ
August 15, 2020
Great Experience!! From the moment that I pulled up to the service bin Mark Gray met me with a smile. I needed some minor adjustments to be made to my Explorer. Mark kep From the moment that I pulled up to the service bin Mark Gray met me with a smile. I needed some minor adjustments to be made to my Explorer. Mark kept in great communication with me throughout the process. He made sure all my expectations were met! I would highly recommend Five Star Ford to anyone looking for a great car and a great experience! More
by jessbowman
Employees Worked With
Mark Gray
June 18, 2020
Dropped off my Explorer for some minor repairs and was totally satisfied! Our service rep was Fredy and he was very professional, courteous and knowledgeable! The whole building was very immaculate and cl totally satisfied! Our service rep was Fredy and he was very professional, courteous and knowledgeable! The whole building was very immaculate and clean. The young lady that assisted me with a loaner vehicle was Donna. She was awesome to deal with. My whole experience was top notch. Highly recommended dealership! More
by G. Smith
Employees Worked With
Fredy Mendoza,
