Five Star Ford Dallas - Service Center

Service Check Up Very helpful & courteous! Dropped me off at work while the shuttle driver was out with other customers. Constant communication about vehicle service ( Very helpful & courteous! Dropped me off at work while the shuttle driver was out with other customers. Constant communication about vehicle service (phoned me to let me know my 1 year free service had expired before they started working on it; called an hour later to let me know my vehicle was ready; the shuttle driver phone and let me know he was on his way as soon as my truck was finished. Overall, since the purchase of my vehicle in 2015, the sales & service staff have made my truck buying experience an extremely pleasant & easy one! THANK YOU! More

SHOCKED I was shocked to get my vehicle back within one hour. It was my first maintenance scheduled for my 2014 Escape. I had brought my laptop and other work I was shocked to get my vehicle back within one hour. It was my first maintenance scheduled for my 2014 Escape. I had brought my laptop and other work items because I anticipated a long wait, but my vehicle was done before I could "hunker down" and get some work done. The staff was exceptional, and Christopher Sloat was amazing and extremely professional. He went out of his way to ensure I was informed and taken care of. I came to this location because the other DFW locations are horrible. I will absolutely return for maintenance and new sales. More

Easy No Hassle Service Once again Greg Hampton took very good care of us and got my wife in and out very quick for the service on our 2012 F150. We drive an hour to work wi Once again Greg Hampton took very good care of us and got my wife in and out very quick for the service on our 2012 F150. We drive an hour to work with Greg. Worth the drive....Thanks... More

Happy with Service th I took my 2012 F150 FX4 in for "The Works" oil change and was very satisfied with my experience. I will say that although I'm sure the other service I took my 2012 F150 FX4 in for "The Works" oil change and was very satisfied with my experience. I will say that although I'm sure the other service advisors are very competent, that Greg Hampton is "MY" service advisor. Before I saw my truck when it was done, I was asked by the cashier to fill out a survery. I had no problem checking the best marks for Greg. I can do this becuase even if I go out and find something that needs attention he will get right on it. He's very friendly, knowledgable and goes out of his way to please the customer. I hope he stays around awhile. More

I purchased my new Ford Mustang from Kevin as well as contacted him when I need service of any sort. The car itself has been fantastic and I have had no problems with it. Kevin was very knowledgeable w contacted him when I need service of any sort. The car itself has been fantastic and I have had no problems with it. Kevin was very knowledgeable when it came to selecting a vehicle that would suit my interests, and was extremely fair when it came to negotiating a price. Kevin has also gone out of his way to suit my needs and schedule when it comes to car services. More than once have I inconvenienced him with late notice and poor planning but he has managed to make things work for me. I think this is an extremely valuable trait that someone would go to such lengths to help a customer. Overall Kevin is one of the best, if not the best sales person that I have personally dealt with. More

Tom Bellah and the people at five star ford are amazing! they got my truck fixed quickly and were so wonderful to work with. thanks again guys! they got my truck fixed quickly and were so wonderful to work with. thanks again guys! More

Today I brought my car in to have a button ordered that is on my steering wheel. I had been to a previous Ford dealership to get an oil change and they were unable to fix it at that time, they said the pa is on my steering wheel. I had been to a previous Ford dealership to get an oil change and they were unable to fix it at that time, they said the part needed to be ordered. I pulled in and met with service advisor Thomas Bellah. Explained what I needed, he took the car back to have the techs look at it so that we could get it ordered. I was not planning on actually getting this fixed today and was in kind of a rush, because I needed to get to work. After about 20 minutes I became impatient (keep in mind I showed up at 8am this morning and they were packed ! ), I went out and spoke with Tom explaining I really needed to get going, could I please just get my car and i would come back another day to have this looked at. I was being a little difficult with him because I knew they were busy, and I really did not want to have to wait. Tom is being very understanding and patient with me the whole time, says he will go get my car for me so that I can go. I am standing there waiting, and other service advisors are checking on me to make sure that Tom is taking care of me. He pulls our of the garage, gives me my keys, and I explain I will call later to set up a time to come back. He puts his hand in air (in a high five gesture) and lets me know the button is replaced and I am good to go! (Of course I high five him back, I am thrilled they got it fixed that quickly) Exceptional job by everyone there ! More

I had to have the clutch replaced on my 2008 Shelby GT500. A friend had recommended that I talk to salesman Corey White, as he is familiar with Ford performance cars. He referred me to service writer GT500. A friend had recommended that I talk to salesman Corey White, as he is familiar with Ford performance cars. He referred me to service writer Gregg Wright, who was very friendly and helpful. The parts were ordered on a Friday, they arrived on Monday. I dropped my car off on Tuesday, a free rent car was provided and the service was completed on Wednesday. They kept the old parts per my request and the whole experience was very smooth. I would higly recommend this dealer for any service your Ford vehicle requires. More

Just finished 2nd service issue with this place and couldn't be happier. 1st time in August, AC wasnt cold, they couldn't duplicate but since I was unhappy with that they Recovered and recharged it at couldn't be happier. 1st time in August, AC wasnt cold, they couldn't duplicate but since I was unhappy with that they Recovered and recharged it at a very reasonable price, blows super cold since. 2nd trip, trans leak and lag in passing power from time I floor it. Trans leak fixed under Mercury warranty & stated that a 100$ fee would cover cost of a PCM reflash. Said ok and they determined it was the latest flash version and did not charge! Others might have lied and charged me! Will visit again if needed and no, I did not buy my truck from this shop. Glad I picked them! More