Five Star Ford - Service Center

Sam Pack's Five Star Ford in North Richland Hills has been our dealer of choice for years, for both purchases and for service issues. Today, Jonathan Pankrez served me. There was minimal wait time upon been our dealer of choice for years, for both purchases and for service issues. Today, Jonathan Pankrez served me. There was minimal wait time upon arrival in the service drive. Jonathan was very friendly, and thorough in determining my need. He provided an estimate of the time my car would be ready, and the actual time ready was shorter than the estimate. Five Star Ford is an excellent dealership. I would not hesitate to recommend them to anyone seeking a new vehicle, or service for an existing vehicle. Keep up the great work! More

I'm glad Jonathan came back, I have been doing business with this dealership for over 10 years. Everything is done by this dealership on my cars, and I trust Joanthan completely. He keeps my updat business with this dealership for over 10 years. Everything is done by this dealership on my cars, and I trust Joanthan completely. He keeps my updated through out the day and will even go the extra distance if anything else is needed. More

Tam did a great job. Everyone went above and beyond. Excellent service! I got an oil change, and check up, tires checked and cleaning, all for a great price. Excellent service! I got an oil change, and check up, tires checked and cleaning, all for a great price. More

Jonathan was great he helped me with a few things on my cat and even showed me a few features i didn't even know it had cat and even showed me a few features i didn't even know it had More

Fast friendly and service done when promised. Service advisor always lets me know of services needed and prices up front. This is second vehicle i have had through dealer and serviced by them, would rec advisor always lets me know of services needed and prices up front. This is second vehicle i have had through dealer and serviced by them, would recommend them to anyone. More

Chris was great, he took his time and explained everything. I realy trust him and the dealer now. Ordinarily servicemen are sneaky and shady. He presented himself in an professional manner and sold everything. I realy trust him and the dealer now. Ordinarily servicemen are sneaky and shady. He presented himself in an professional manner and sold the services. More

My husband bought me a new car a year ago. Tho we had some initial problems with the car, each time I've had to go to the dealership, they have been most helpful. The last two times I drove over after Bi some initial problems with the car, each time I've had to go to the dealership, they have been most helpful. The last two times I drove over after Bible study and they fit me in right away taking care of my minor issues AND washing my car -- a clean car makes me feel good! Most recently, Jonathan was helpful in trying to have a ding removed for me. Tho he wasn't able to do it for free, he gave me a quote for when I'm ready. I recommend Sam Pack's Five Star Ford for customer satisfaction. More

Chris was great. His professionalism and attention to my issues were much better thN any other dealer I've been to. He is an asset to your company issues were much better thN any other dealer I've been to. He is an asset to your company More

I have worked with Jonathan for over 10 years and have been using Five Star Ford for 3. They have taken care of all of my vehicle needs from oil changes to major engine repair. I have allays been taken been using Five Star Ford for 3. They have taken care of all of my vehicle needs from oil changes to major engine repair. I have allays been taken care of by Jonathan Pankrez and will be a customer for life! More

I brought my car in to the service center to have a couple of things looked at. Chris Vasquez was the Service Advisor assigned to me and I am so happy he was. He listened to my concerns,and kept me inf couple of things looked at. Chris Vasquez was the Service Advisor assigned to me and I am so happy he was. He listened to my concerns,and kept me informed on the work being done to resolve the issues. He assured me I would be satisfied with the service and he made good on the promise. He was friendly and professional. I will be requesting him whenever I bring my car in for service. I would definitely recommend him to anyone who is new to the Five Star Ford Service Center. More