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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
979 Reviews
Call Service Center (817) 438-1700

979 Reviews of Five Star Subaru of Grapevine - Service Center

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July 14, 2025

Accomodated my service appointment very quick and prompt in delivery of the vehicle on time. More

by bharat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure of the name
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Jul 15, 2025 -

Five Star Subaru of Grapevine responded

Thank you, bharat, for sharing your Five Star Subaru service experience. If there is anything else we can address, please call our advisors at 817-438-1700. We are here to share our advice or schedule another appointment. Safe travels and thanks again, Jakob Ritter, Service Director

July 12, 2025

My first 6k oil change and tire rotation was very quick. Pedro J. keep me up to date on what was happening. More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Jimanez
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Jul 12, 2025 -

Five Star Subaru of Grapevine responded

Welcome to the Five Star Subaru service center, Johnny! Don't hesitate to reach Pedro or me at 817-438-1700. We are here to keep you knowledgeable in a well maintained car. Safe travels and thank you for sharing! Take care, Jakob Ritter, Service Director

July 04, 2025

Amazing service! Best Subaru dealership in DFW area. I'm from NJ and service here is 10 put of 10, compared to my home dealership. More

by Besa.Bauta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Littrel and front desk staff
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Jul 04, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Besa.Bauta, for choosing Five Star Subaru! Travis and our service staff are focused on your satisfaction, Give us a call at 817-438-1700 any time for advice. Safe travels, Jakob Ritter, Service Director

July 03, 2025

Each time I have brought my vehicle in for service. Everyone has been very professional. I’m always told upfront how long it’s going to take and it’s never taken longer than that. More

by Roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Freeman
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Jul 03, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Roger, for continuing to choose the Five Star Subaru service team! Communication is so important and we want to hear from you at 817-438-1700 any time you need our vehicle advice. We are focused on your driving journey. Best regards, Jakob Ritter, Service Director

July 03, 2025

The best service by far Travis Littrell is a 10+ great service. I currently own 2 Subaru vehicles will purchase #3 because people like Travis! More

by lnguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Littrell
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Jul 04, 2025 -

Five Star Subaru of Grapevine responded

lnguyen, Thank you for your loyalty to Five Star Subaru. Travis is focused on customer and vehicle care. Give either of us a call at 817-438-1700 any time you need vehicle advce. Safe travels and thanks again, Jakob Ritter, Service Director

June 30, 2025

Above average employees . Courteous, and appointment kept on time kept me informed during the process of doing my maintenance More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Jul 01, 2025 -

Five Star Subaru of Grapevine responded

Mary, We are so grateful to help you care for your car at Five Star Subaru. For any future needs or advice, please don't hesitate to call Ryan or me at 817-438-1700. Safe travels, and we deeply appreciate your continued trust! Take care, Jakob Ritter, Service Director

June 30, 2025

Every single time I am at Five star Subaru, the experience has always been exceptional. More

by pratyu27p
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Reyes
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Jul 01, 2025 -

Five Star Subaru of Grapevine responded

Thank you so much, pratyu27p, for continuing to trust the service team at Five Star Subaru. Between visits, be sure to call Antonio or me at 817-438-1700 if you need vehicle advice. We are here to help you fully love your car. Safe travels, Jakob Ritter, Service Director

June 28, 2025

Service department is great. Pedro, is professional, knowledgeable and communicated well throughout the process. Waiting area is very nice. More

by Newbiejeeper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Jimenez
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Jun 28, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Newbiejeeper, for taking the time to recognize Pedro and the Five Star Subaru service center. Whenever you need vehicle advice, don't hesitate to give us a call at 817-438-1700. We want you knowledgeable and comfortable with your car. Best regards, Jakob Ritter, Service Director

June 20, 2025

Everyone at the dealership was extremely pleasant, and Deion worked with me one on one, answering all my questions promptly, and when my certain situation he handed me over to The customer advocacy care More

by Bianca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa, customer advocacy dept
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Jun 20, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Bianca, for taking the time to share your Five Star Subaru service experience. Between visits, reach Deion or me at 817-438-1700. We are here to keep in you knowledgeable and happy with your car. Safe travels and thanks again! Take care, Jakob Ritter, Service Director

June 15, 2025

Have been using Five Star Subaru Service Department since August 2022 and have had top notch customer service every visit. More

by dsperry9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Calvaruso
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Jun 15, 2025 -

Five Star Subaru of Grapevine responded

Dsperry9, It is great to hear Kyle was helpful during your recent service visit at Five Star Subaru. Your loyal business is appreciated and we look forward to scheduling your next appointment at 817-438-1700. Thank you! Safe travels, Jakob Ritter, Service Director

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