Easy to deal with.
Attentive to all questions and needs. Very nice waiting area with refreshments.
Attentive to all questions and needs. Very nice waiting area with refreshments.
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by Dale
Service Price Transparency
Jun 20, 2026 -
Five Star Subaru of Grapevine responded
Dale, Thank you for your kind review! We’re so glad to hear you found our team easy to work with and attentive to your questions and needs. We’re also happy you were able to enjoy our waiting area and refreshments while your vehicle was being serviced. We truly appreciate your feedback and look forward to seeing you again at Five Star Subaru. Reach us at 817-438-1700. Take care, Jakob Ritter, Service Director
The service department was great Dieon Thomas was
wonderful. They were very detailed about the repairs and the process was quick and easy
wonderful. They were very detailed about the repairs and the process was quick and easy
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by Guitarmom6718
Service Price Transparency
Jun 18, 2026 -
Five Star Subaru of Grapevine responded
Thank you, Guitarmom6718! We're so glad Dieon and the service team took such great care of you. Being detailed about the repairs and making the process quick and easy is exactly what we aim for every visit. We look forward to seeing you again at Five Star Subaru. in the meantime, call us at 817-438-1700 for vehicle advice. Take care, Jakob Ritter, Service Director
Deion demonstrated excellent communication and
understanding. Kept me up to date and provided options that worked for me.
understanding. Kept me up to date and provided options that worked for me.
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by gman2222020
Service Price Transparency
Jun 14, 2026 -
Five Star Subaru of Grapevine responded
Thank you, gman2222020! We're so glad Deion kept you informed every step of the way and found options that worked best for you. That kind of communication and flexibility is exactly what we aim to deliver. We'll make sure Deion sees this — we look forward to seeing you again at Five Star Subaru. In the meantime, please reach us at 817-438-1700 should you need vehicle advice. Take care, Jakob Ritter, Service Director
Brought my Chevy Silverado in for oil change, state
inspection, tire rotation. They got me in and out in no time.
inspection, tire rotation. They got me in and out in no time.
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by cooper75067
Service Price Transparency
May 21, 2026 -
Five Star Subaru of Grapevine responded
Cooper75067, Thanks for choosing Five Star Subaru for your Silverado's routine maintenance! We're glad we could get you in, out, and safely back on the road quickly. Between visits, reach us at 817-438-1700 for advice. We welcome the chance to share our knowledge. Take care, Jakob Ritter, Service Director
May 21, 2026 -
cooper75067 responded
My pleasure Sir !! I'll see You Guys soon
Excellent service department, I appreciate how they care
for my car and me! Very thorough and great communication
for my car and me! Very thorough and great communication
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by Gigi
Service Price Transparency
Apr 24, 2026 -
Five Star Subaru of Grapevine responded
Gigi, We truly appreciate your feedback! Great communication is a top priority at Five Star Subaru,, and we're thrilled to know our team hit the mark for you. Thank you for choosing our service center for your vehicle’s care—we look forward to seeing you at your next visit. Let us know when that will be at 817-438-1700. Safe travels, Jakob Ritter, Service Director
excellent service especially by the service advisor Dion,
amazing customer service, well informed regaeding all aspect related to the work
amazing customer service, well informed regaeding all aspect related to the work
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by RE
Service Price Transparency
Apr 03, 2026 -
Five Star Subaru of Grapevine responded
RE, Dion is a key part of our team, and it’s great to know his approach and amazing customer service made a difference for you. We believe in making every aspect of the work informative and we’ll be sure to pass your kind words along to him! We look forward to seeing you again at Five Star Subaru. Reach us at 817-438-1700 for your next appointment. Safe travels and thank you, Jakob Ritter, Service Director
Great customer service!
Deion Thomas was very helpful, explained everything clearly, and responded quickly promptly.
Deion Thomas was very helpful, explained everything clearly, and responded quickly promptly.
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by QuocN
Service Price Transparency
Mar 27, 2026 -
Five Star Subaru of Grapevine responded
Thank you, QuocN! Understanding your vehicle's needs is important, and we're glad Deion was able to explain everything so clearly and quickly. Providing that 'extra effort' in customer service is what we strive for every day. We appreciate your business and look forward to seeing you next time at Five Star Subaru. Reach us at 817-438-1700. Take care, Jakob Ritter, Service Director
The people that work at Five Star Subaru are the.
best! They care about you! They go the extra mile.
best! They care about you! They go the extra mile.
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by dannygene1959
Service Price Transparency
Other Employees Tagged:
Colin Housknrcht
Mar 22, 2026 -
Five Star Subaru of Grapevine responded
Danny, Our team at Five Star Subaru works hard every day to provide a level of service that shows we truly care, and it’s so rewarding to know you experienced just that. Thank you for the 5-star review and for recognizing our efforts. Safe travels, and let us know when you need another appointment at 817-438-1700. Take care, Jakob Ritter, Service Director
Great for giving shoppers room to look on their own and
testing. Buying process was. No pressure. Just had my first checkup and had full service oil change, tires rotated, and wash. No charge. Folks there
testing. Buying process was. No pressure. Just had my first checkup and had full service oil change, tires rotated, and wash. No charge. Folks there are friendly. The show room, the offices, the waiting lounge, and the shop were spic n span. Great car, great pricing, free wi-fi. The lounge is self serve with a wide selection of drinks and snacks.
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by Tony Montana
Mar 19, 2026 -
Five Star Subaru of Grapevine responded
Tony, From the initial test drive to your first oil change, We’re so happy every part of your journey with us at Five Star Subaru has been a great one. We’ll be sure to share your kind words with our entire staff. When you need our vehicle advice, please reach us at 817-438-1700. Congratulations on your new car! Best regards, David Cheney, General Sales Manager.
They are trustworthy and friendly.
It’s very easy to schedule appointments online. Service time is reasonable.
It’s very easy to schedule appointments online. Service time is reasonable.
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by i.pareja
Service Price Transparency
Mar 17, 2026 -
Five Star Subaru of Grapevine responded
We’re thrilled you enjoyed the easy online booking, i.pareja, and reasonable service time. Thank you for the great feedback! When you need our advice or another appointment, we look forward to your call at 817-438-1700. Take care, Jakob Ritter, Service Director
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