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Five Star Subaru of Grapevine

Grapevine, TX

Overview
Employees
Reviews
Vehicles
4.9
4,453 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 1,070 service reviews

April 25, 2026

Excelentes instalaciones . Muy limpio y organizado. El personal muy profesional y amable. Su taller de primera. More

by martsansierr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Apr 25, 2026 -

martsansierr responded

Excelentes instalaciones . Muy limpio y organizado. El personal muy profesional y amable. Su taller de primera

April 23, 2026

Excellent service department, I appreciate how they care for my car and me! Very thorough and great communication More

by Gigi
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2026 -

Five Star Subaru of Grapevine responded

Gigi, We truly appreciate your feedback! Great communication is a top priority at Five Star Subaru,, and we're thrilled to know our team hit the mark for you. Thank you for choosing our service center for your vehicle’s care—we look forward to seeing you at your next visit. Let us know when that will be at 817-438-1700. Safe travels, Jakob Ritter, Service Director

April 20, 2026

Always have great service at Five Star Subaru. The Service Advisor explained everything and including info re:what was still under warranty. Highly recommend this dealership. More

by Mvanblack
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2026 -

Five Star Subaru of Grapevine responded

Mvanblack, We appreciate your continued support at Five Star Subaru! Our advisors strive to be more than just service coordinators—they are there to guide you through the process and help you maximize your benefits, including your warranty. Thank you for recognizing Tyler's efforts and for recommending our dealership to the community. We are here at 817-438-1700 for vehicle advice any time. Safe travels, Jakob Ritter, Service Director

April 20, 2026

I’m happy with the Service provided. My advisor Kyle Calvaruso kept me up to date on what’s going on, listened and acted on the issue I had with my car. The waiting area was clean, there More

by JOBEL.CUEVAS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Calvaruso
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Apr 21, 2026 -

Five Star Subaru of Grapevine responded

We appreciate your feedback and your recommendation, JOBEL.CUEVAS! Kyle is a fantastic asset to our service team, and we’ll be sure to pass along your kind words to him. It’s our goal to ensure every issue is heard and acted upon efficiently. If you need additional advice, please call us at 817-438-1700. Thank you for choosing Five Star Subaru, and drive safely! Take care, Jakob Ritter, Service Director

April 15, 2026

The service here has been great. Helpful representatives, a nice waiting area, and clean facilities. More

by brandon.d.williams822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Housknecht
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Apr 15, 2026 -

Five Star Subaru of Grapevine responded

Brandon, Our team works hard to make sure our guests feel right at home while they wait. Thank you for noticing the effort we put into our facilities and for highlighting our helpful representatives. We look forward to helping you again at Five Star Subaru. Reach Colin and our team at 817-438-1700 whenever you need our advice. Safe travels, Jakob Ritter, Service Director

April 14, 2026

Went in today for my 6 month maintenance appointment and was in and out,under an hour!! Unheard of at dealerships! Great job Subaru of Grapevine! More

by Victor weil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
P.Jiminez
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Apr 14, 2026 -

Five Star Subaru of Grapevine responded

We appreciate the feedback, Victor! It’s great to know that your 6-month maintenance appointment was smooth and efficient. Providing professional service in a timely manner is a top priority for us here at Five Star Subaru of Grapevine. Thank you for choosing us and please call on us again at 817-438-1700. Safe travels, Jakob Ritter, Service Director

April 13, 2026

Easy 24 thousand mile Periodic Maintenance Clean , well stocked breakroom Service adviser was polite and explained was was checjed More

by TPOPE1161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Jimenez
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Apr 13, 2026 -

Five Star Subaru of Grapevine responded

We appreciate the feedback, TPOPE1161! It’s great to know that our team provided the polite, professional service we strive for at Five Star Subaru. We're glad you found our facilities comfortable and well-stocked. Thank you for your business and for taking the time to share your experience, We hope to hear from you again at 817-438-1700. Take care, Jakob Ritter, Service Director

April 04, 2026

From the service scheduling to its completion, 5 Star Subaru is both personal and professional. Upon arrival for service, I was attended to within minutes, invited inside for the service advisor to come. More

by MNGUGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
T. Barnett
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Apr 04, 2026 -

Five Star Subaru of Grapevine responded

Thank you, MNGUGI, for your loyalty at Five Star Subaru and for sharing such kind words. We are honored to be the place you feel confident for your Subaru needs. For advice or another appointment, please call 817-438-1700. See you next time your car needs service. Best regards, Jakob Ritter, Service Director

April 03, 2026

The service department is awesome! Always friendly helpful staff that go the extra mile to keep our vehicle running great. They are always happy to answer questions and prompt with o More

by wolftexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2026 -

Five Star Subaru of Grapevine responded

Wolftexas, Keeping your vehicle running great is our top priority at Five Star Subaru. We’re always happy to take the time to answer your questions and ensure your appointments are prompt and professional. Thank you for your continued trust and for being a part of our dealership family. We look forward to seeing you at your next scheduled visit. Stay in touch at 817-438-1700. Safe travels, Jakob Ritter, Service Director

April 02, 2026

excellent service especially by the service advisor Dion, amazing customer service, well informed regaeding all aspect related to the work More

by RE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2026 -

Five Star Subaru of Grapevine responded

RE, Dion is a key part of our team, and it’s great to know his approach and amazing customer service made a difference for you. We believe in making every aspect of the work informative and we’ll be sure to pass your kind words along to him! We look forward to seeing you again at Five Star Subaru. Reach us at 817-438-1700 for your next appointment. Safe travels and thank you, Jakob Ritter, Service Director

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