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Five Star Subaru of Grapevine

Grapevine, TX

4.9
4,427 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 1,063 service reviews

April 04, 2026

From the service scheduling to its completion, 5 Star Subaru is both personal and professional. Upon arrival for service, I was attended to within minutes, invited inside for the service advisor to come. More

by MNGUGI
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
T. Barnett
Apr 04, 2026 -

Five Star Subaru of Grapevine responded

Thank you, MNGUGI, for your loyalty at Five Star Subaru and for sharing such kind words. We are honored to be the place you feel confident for your Subaru needs. For advice or another appointment, please call 817-438-1700. See you next time your car needs service. Best regards, Jakob Ritter, Service Director

April 03, 2026

The service department is awesome! Always friendly helpful staff that go the extra mile to keep our vehicle running great. They are always happy to answer questions and prompt with o More

by wolftexas
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2026 -

Five Star Subaru of Grapevine responded

Wolftexas, Keeping your vehicle running great is our top priority at Five Star Subaru. We’re always happy to take the time to answer your questions and ensure your appointments are prompt and professional. Thank you for your continued trust and for being a part of our dealership family. We look forward to seeing you at your next scheduled visit. Stay in touch at 817-438-1700. Safe travels, Jakob Ritter, Service Director

April 02, 2026

excellent service especially by the service advisor Dion, amazing customer service, well informed regaeding all aspect related to the work More

by RE
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2026 -

Five Star Subaru of Grapevine responded

RE, Dion is a key part of our team, and it’s great to know his approach and amazing customer service made a difference for you. We believe in making every aspect of the work informative and we’ll be sure to pass your kind words along to him! We look forward to seeing you again at Five Star Subaru. Reach us at 817-438-1700 for your next appointment. Safe travels and thank you, Jakob Ritter, Service Director

March 27, 2026

The people are knowledgeable, efficient and friendly. The facility is clean and comfortable. Tyler is always upbeat. More

by Rastus
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler B.
Mar 28, 2026 -

Five Star Subaru of Grapevine responded

Thank you, Rastus, for taking the time to rate your service visit at Five Star Subaru. When you need advice or another appointment, we look forward to hearing from you at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

March 27, 2026

Great customer service! Deion Thomas was very helpful, explained everything clearly, and responded quickly promptly. More

by QuocN
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2026 -

Five Star Subaru of Grapevine responded

Thank you, QuocN! Understanding your vehicle's needs is important, and we're glad Deion was able to explain everything so clearly and quickly. Providing that 'extra effort' in customer service is what we strive for every day. We appreciate your business and look forward to seeing you next time at Five Star Subaru. Reach us at 817-438-1700. Take care, Jakob Ritter, Service Director

March 25, 2026

I enjoy bringing my car into this dealership when maintenance is needed. They are always polite and get work done in a timely manner. Also enjoy the complementary carwash. More

by courtney_burke
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2026 -

Five Star Subaru of Grapevine responded

Courtney, Thank you for the kind words! We are so happy to hear that you enjoy your visits to our service department. We truly appreciate your continued trust in Five Star Subaru and look forward to seeing you at your next scheduled service. Reach Jason, Matthew, or me at 817-438-1700 when you need our vehicle knowledge. Safe travels and thanks again, Jakob Ritter, Service Director

March 24, 2026

This is a great experience to buy a car or get it serviced. They have a wonderful staff and work with you to get the best deals available. I highly recommend Travis in the service department. Thank y More

by Ktinsocal
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Travis
Mar 24, 2026 -

Five Star Subaru of Grapevine responded

Thank you, Ktinsocal, for the glowing review and for recommending our sales and service departments. We love hearing that our team was able to get you the best deals and provide a great experience across the board. We appreciate your business and look forward to your next call at 817-438-1700. Let us know when we can offer our advice and expertise. Best regards, Jakob Ritter, Service Director

March 22, 2026

I have all the oil changes on my 2 Subaru's done at Five Star Subaru in Grapevine Texas. More

by ledbellytexas
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2026 -

Five Star Subaru of Grapevine responded

Thank you so much for your loyalty to Five Star Subaru, ledbellytexas. We know you have choices when it comes to maintenance, so hearing that you consistently choose us for your oil changes means a lot. When you need vehicle advice, please call 817-438-1700.Safe travels until we see you again! Take care, Jakob Ritter, Service Director

March 21, 2026

The people that work at Five Star Subaru are the. best! They care about you! They go the extra mile. More

by dannygene1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Housknrcht
Mar 22, 2026 -

Five Star Subaru of Grapevine responded

Danny, Our team at Five Star Subaru works hard every day to provide a level of service that shows we truly care, and it’s so rewarding to know you experienced just that. Thank you for the 5-star review and for recognizing our efforts. Safe travels, and let us know when you need another appointment at 817-438-1700. Take care, Jakob Ritter, Service Director

March 19, 2026

Very nice waiting area. Fair price. Service Coordinator Explained every thing that was done. Easy to get to. More

by Ranger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2026 -

Five Star Subaru of Grapevine responded

Ranger, We love hearing this! From our easy-to-access location to our comfortable guest lounge, we want your visit to be as stress-free as possible. It’s great to know our service coordinator took good care of you and kept you informed. Thanks for choosing Five Star Subaru. It will be great to hear from you again at 817-438-1700. Take care, Jakob Ritter, Service Director

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