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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

4.9
717 Reviews
Call Service Center (817) 438-1700

717 Reviews of Five Star Subaru of Grapevine - Service Center

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April 24, 2024

Gave an appointment time quickly that worked with my schedule. Service was prompt and friendly. More

by Texgal
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis
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Apr 24, 2024 -

Five Star Subaru of Grapevine responded

Texgal, We are grateful for the chance to help with your auto care at Five Star Subaru. Between visits, reach Deion, Travis, or me at 817-438-1700 with questions. We want to keep you informed with the care of your car. Thank you, Jakob Ritter, Service Director

Helpful
April 24, 2024

The service technicians at the front desk were very knowledgeable and helpful! I am very happy with the service on my vehicle!! More

by Shelly.daugherty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Five Star Subaru of Grapevine responded

Shelly, On behalf of Jose and the entire Five Star Subaru service team, thank you for rating our efforts. Your questions are welcome any time at 817-438-1700. We are here to help you enjoy your Subaru. Thanks again, Jakob Ritter, Service Director

Helpful
April 21, 2024

Friendly, efficient, very communicative, and clean facility. They check on you and keep you well informed about your vehicle. Travis was my service representative today and he told me about how long I More

by ssangell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis in service
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Apr 22, 2024 -

Five Star Subaru of Grapevine responded

Thank you, ssangell1, for taking the time to recognize the Five Star Subaru service team. When you have auto care concerns, please reach Travis or me at 817-438-1700. We will be happy to share our advice. Best regards, Jakob Ritter, Service Director

Helpful
April 20, 2024

Service was prompt and efficient. All the service personnel were friendly, knowledgeable and genuinely cared for the customers. More

by Glen M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Five Star Subaru of Grapevine responded

Glen, We appreciate working with you at Five Star Subaru. Deion and our techs can be reached at 817-438-1700. Between visits, don't hesitate to call with concerns. Thank you, Jakob Ritter, Service Director

Helpful
April 19, 2024

Mike Ohanesian, my service advisor, was so helpful and very knowledgeable. He took the time to keep me updated on the status of the repairs. Thank you Mike! More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Five Star Subaru of Grapevine responded

Victor, We appreciate you at Five Star Subaru! Between visits, reach Mike and our techs at 817-438-1700 if questions arise. We are here to address all of your vehicle concerns. Thank you for being one of our valued customers! Best regards, Jakob Ritter, Service Director

Helpful
April 18, 2024

Fantastic service. Pleasant staff and expeditious expert service. They took great care of us here and answered all questions. We’d highly recommend this dealership. More

by Bienjames2023
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Klozik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Bienjames2023, for choosing Five Star Subaru for your car's care. We appreciate this recognition of both our sales and service staff. Please let us know when you are in need of our services at 817-438-1700. We will look forward to hearing from you. Best regards, Jakob Ritter, Service Director

Helpful
April 17, 2024

Wonderful customer service, was quickly helped. Needed a battery replacement. Afterwards wasn’t informed of resets. More

by AnxiousOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Five Star Subaru of Grapevine responded

Thank you, AnxiousOK, for sharing your feedback. My apologies for the lack of communication regarding the resets needed after the battery replacement. Please don't hesitate to stop by and we will gladly help out. We apologize for any inconvenience or frustration this has caused you. Don't hesitate to give me a call at 817-438-1700 if you have additional comments to share. Sincerely, Jakob Ritter, Service Director

Helpful
April 13, 2024

Always friendly, thorough and prompt. Service area is clean and relaxing. From sales to service you couldn’t ask for a better customer experience. More

by gaylabarrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2024 -

Five Star Subaru of Grapevine responded

Thank you, gaylabarrow, for taking the time to share your feedback. At Five Star Subaru, customer satisfaction is a priority. Reach Deion and our techs at 817-438-1700 with questions any time. We want you knowledgeable abour your Subaru. Take care, Jakob Ritter, Service Director

Helpful
April 12, 2024

Jason Womack and Jose Zambrano in the Service Department took great care of me when my 2021 Subaru Forester had a problem that required prompt attention. Their professionalism and ability to quickly addres More

by jar.pet92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2024 -

Five Star Subaru of Grapevine responded

Jar.pet92, Thank you so much for recognizing Jason, Jose, and Five Star Subaru. Customer experience and satisfaction are our goals. Whenever you need vehicle advice, we are here for you at 817-438-1700. Take care, Jakob Ritter, Service Director

Helpful
April 11, 2024

Dropped my car off for service and the advisor said to do change the oil, etc. plus rotate and balance the tires would take about 90 minutes. He called 45 minutes later and said my car was ready to go. More

by wausaugulfcoast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Housknecht
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Apr 11, 2024 -

Five Star Subaru of Grapevine responded

Wausaugulfcoast, Timely service is the goal at Five Star Subaru. Your satisfaction is our priority, and we're grateful for the opportunity to have served you. If you have any further questions or need assistance in the future, please feel free to reach out to 817-438-1700. Thank you for your business and feedback, Jakob Ritter, Service Director

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