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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
957 Reviews
Call Service Center (817) 438-1700

957 Reviews of Five Star Subaru of Grapevine - Service Center

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August 20, 2023

Fast and friendly Subaru services, even when they appeared to be overbooked. Waiting area is pretty spacious and they provide snacks and drinks while you wait. They also have a nice little children’s More

by whoopie_do
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Reddish
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Five Star Subaru of Grapevine responded

Thank you, whoopie_do, for choosing Five Star Subaru for your vehicle care. Don't hesitate to call 817-438-1700 with questions. Dyson, Jordan, and I are here to help you enjoy your car. Safe travels, Jake Ritter, Service Director

August 19, 2023

They always make sure everything I need is being taken care of. I love how everyone here is polite and how they keep snacks and drinks while you have to wait. More

by shari.k.henson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
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Aug 20, 2023 -

Five Star Subaru of Grapevine responded

Shari, We appreciate you at Five Star Subaru and we are always available for your questions at 817-438-1700. Reach out to Sean or me at any time for our advice or to schedule future appointments. Thank you, Jake Ritter, Service Director

August 19, 2023

Five star subaru of grapevine is always the best experience. Everyone is so friendly and trustworthy More

by Deion.thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deion Thomas
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Aug 20, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Deion for servicing your vehicle at Five Star Subaru. Call on our advisors and techs with future care needs at 817-438-1700. It would be our pleasure to assist again. Safe travels, Jake Ritter, Service Director

August 16, 2023

Dealership & Service Continues To Be OUTSTANDING! ! Texas Friendly!! Very Accommodating Every Way. Very pleased Indeed. More

by gryfx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2023 -

Five Star Subaru of Grapevine responded

Thank you, gryfx, for taking the time to rate your Five Star Subaru service experience. Helping you enjoy your Subaru is our goal. Call on Dyson and our techs at 817-438-1700 any time. Best regards, Jake Ritter, Service Director

August 15, 2023

My Crosstrek had it’s one year check up. An oil change and tire rotation was done along with the multipoint inspection. My husband and I have truly enjoyed this Crosstrek. We had Foresters More

by Tricia.graham53657175@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deon Thomas
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Aug 16, 2023 -

Five Star Subaru of Grapevine responded

Hello Tricia, Thank you for your endorsement of the Subaru brand, Deon and the entire Five Star Subaru staff want to keep you and your family enjoying your Crosstrek. Between visits, don't hesitate to call 817-438-1700 for our advice. We are here for you. Take Care, Jake Ritter, Service Director

August 14, 2023

Each visit to this dealership has been handled exceptionally well All employees encountered greeted me as if I was a very good friend Waiting room was clean and well stocked for comfort Serv More

by johnnie-turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Cano
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Aug 15, 2023 -

Five Star Subaru of Grapevine responded

Hello Johnnie, We always appreciate seeing you at Five Star Subaru. Thank you for recognizing Lauren. She and our entire service team remain available to you at 817-438-1700. We want to continue to be your first call when you have vehicle concerns. Best regards, Jake Ritter, Service Director

August 13, 2023

Customer service here is absolutely amazing! The service rep was super nice and knowledgeable. Enjoyed my ride with the courtesy driver More

by Prohsgrpvn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2023 -

Five Star Subaru of Grapevine responded

Hello Prohsgrpvn, Your trust in Five Star Subaru is greatly appreciated, and we're thrilled to hear about your positive experience. Don't hesitate to reach Johnnie and our service team with questions at 817-438-1700. Helping you care for your Subaru is important to all of us. Thank you for your business and review, Jake Ritter, Service Director

August 12, 2023

Quick, professional, and courteous. They take excellent care of their customers. We’ll be going back there next time. More

by JHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion
Report | Print
Aug 13, 2023 -

Five Star Subaru of Grapevine responded

Thank you, JHR, for being a valued Five Star Subaru service customer. Between visits, don't hesitate to call 817-438-1700 when you have vehicle concerns. We want to be your only call with questions about your Subaru. We look forward to seeing you again. Safe travels, Jake Ritter, Service Director

August 10, 2023

Every thing looks good. I am happy for the way they showed the hospitality… !! Keep going More

by rutvikmanepalli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prakash (EB) Ebburu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Five Star Subaru of Grapevine responded

Rutvikmanepalli, 100% customer satisfaction is the goal at Five Star Subaru. Thank you for sharing your experience with our service team and please don't hesitate to call 817-438-1700 any time. We are here to help you fully enjoy your car. Take care, Jake Ritter, Service Director

August 09, 2023

Very professional and helpful service was quick and at a reasonable cost highly recommend for all your service needs More

by sharongargano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Five Star Subaru of Grapevine responded

Hello Sharon, On behalf of Mike and the Five Star Subaru service team, thank you for your endorsement. When you can use our advice and services again, please reach out to 817-438-1700. We want your travels to be safe and comfortable. Thank you for your review and business, Jake Ritter, Service Director

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