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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
941 Reviews

941 Reviews of Five Star Subaru of Grapevine - Service Center

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May 01, 2023

We purchased our vehicle at another dealership a couple of years ago. Five Star Subaru is much more convenient to get to so we decided to try out their service department for an oil change. It was a great More

by JJJ79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
May 02, 2023 -

Five Star Subaru of Grapevine responded

Thank you, JJJ79, for choosing Five Star Subaru for the care of your car. When we can be of further service, we hope to hear from you at 817-438-1700. Safe travels! Best Regards, Jakob Ritter, Service Director

April 29, 2023

I am very pleased with service they did on my car with all friendly people working in that place More

by asadimasih
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose zambrana
Apr 29, 2023 -

Five Star Subaru of Grapevine responded

Hello asadimasih, We appreciate the opportunity to help you care for your car. Between visits, reach Jose and our techs at 817-438-1700. We always want to be your first call when you have vehicle questions. Thank you, Jakob Ritter, Service Director

April 23, 2023

An absolute pleasure to do business at this dealership. Efficient and super friendly. Highly recommend! More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Apr 24, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Jeff, for taking the time to recommend the Five Star Subaru service center. Between visits, we welcome the chance to share our knowledge at 817-438-1700. Call us any time you have questions about your car. Take Care, Jakob Ritter, Service Director

April 21, 2023

Very organized dealership. From the initial contact for scheduling the service appointment thru picking the car up. Sean and his assistant took care of checking me in and out More

by Michaellmoonsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Apr 22, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Michaellmoonsr, for rating your Five Star Subaru service visit. Customer experience is a priority and we want to make caring for your Subaru efficient. Call on Sean and our staff any time at 817-438-1700. We look forward to hearing from you again. Take Care, Jake Ritter, Service Director

April 17, 2023

Great service department. Came in for brakes but realized I was due a 60,000 mile service. They accommodated very well. Very professional and polite staff. More

by Bob Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Apr 20, 2023 -

Five Star Subaru of Grapevine responded

Hello Mr. Nelson, Thank you for allowing Jose and the Five Star Subaru service staff to help with the care of your car. We hope you count on us again. Call us any time at 817-438-1700. We appreciate you and your business. Take Care, Jake Ritter, Service Director

April 09, 2023

It is always a pleasant experience at Five Star Subaru. Since they first opened the doors I have been a service customer for our 2016 Outback. I wasn’t expecting to need a full brake service this visit, bu More

by RockyR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Murray
Apr 09, 2023 -

Five Star Subaru of Grapevine responded

Hello RockyR, It is so great to know you found your Five Star Subaru experience a good one! Thank you for allowing our service team to help you care for your Outback. We welcome the chance to address future questions at 817-438-1700. Safe travels, Jake Ritter, Service Director

April 05, 2023

Great service , great teams and a great dealership. They are always helpful whenever we have a problem. We bought our Outback there and would never take it anywhere else. We have recommended them to al More

by Maryann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Azrael Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corbin Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Five Star Subaru of Grapevine responded

Maryann, How very nice of you to recognize so many Five Star Subaru sales and service team members. It is our goal to make every dealership experience to be informative and enjoyable. Reach Mike and our techs at 817-438-1700 whenever you need vehicle advice. We are here for you and wish you safe travels. Thank you, Jake Ritter, Service Director

April 05, 2023

Mike, the service advisor, went out of his way to get my car fixed even though I had no appointment. Very happy. More

by Tborud111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Tborud111, for taking the time to recommend Mike and the Five Star Subaru service department. Sharing vehicle knowledge is only a phone call away. Reach Mike and our techs any time at 817-438-1700. We are here for you! Thanks again, Jake Ritter, Service Director

April 05, 2023

Always professional and kind. The new band to attach the number to the key was difficult to remove More

by Jsp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Five Star Subaru of Grapevine responded

Hello Jsp, We appreciate knowing the Five Star Subaru service team took good care of you. We hope you count on us again for future vehicle issues. Reach out to 817-438-1700 any time. Thank you, Jake Ritter, Service Director

April 05, 2023

Fast friendly service, clean and outstanding customer experience. Best deals overall and thank goodness for the car wash too! More

by Sarah.Rae.dow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose and Katy
Apr 06, 2023 -

Five Star Subaru of Grapevine responded

Hello Sarah, We appreciate you at Five Star Subaru and thank you for your kind endorsement. Our service team remains available for your questions at 817-438-1700. We want you comfortable and knowledgeable about your car. Thanks again, Jake Ritter, Service Director

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