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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
959 Reviews

959 Reviews of Five Star Subaru of Grapevine - Service Center

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March 07, 2023

We bought our 2018 Subaru at 5 Star Subaru in Grapevine five years ago. That whole process was the best of many years of car buying and the service department has been very professional, and friendly. I st More

by Patichenor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Patichenor, for your continued loyalty to Five Star Subaru. We look forward to helping you enjoy your Subaru for many more years! Mike and I welcome your questions at 817-438-1700. Safe travels and call on us any time. Take Care, Jake Ritter, Service Director

February 27, 2023

Yet another swift and enjoyable experience at 5 star Subaru of grapevine! Service was completed in a timely manner and while I was waiting, I managed to speak to Cameron about ordering a Subaru for my m More

by jakaybe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Bayles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Five Star Subaru of Grapevine responded

Jakaybe, We always appreciate seeing you at Five Star Subaru. Thank you for your loyalty! We are thrilled to help your mother-in-law, too. Customer satisfaction is a priority and we welcome all of your questions at 817-438-1700. Thanks again, Dylan Hulme, Service Director

February 26, 2023

Friendly, knowledgeable, quick but thorough, and would go back. They have done quality work every time I go. More

by emichaelsofikitis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2023 -

Five Star Subaru of Grapevine responded

Emichaelsofikitis, Your feedback is very much appreciated. Mike, Derek, and I hope to hear from you again at 817-438-1700. Don't hesitate to stop by Five Star Subaru or give us a call when you need our knowledge. We are here for you! Thank you, Dylan Hulme, Service Director

February 24, 2023

Super easy and fast service, amazing snack bar with lots of choices to keep you preoccupied while you wait! Lol More

by Dante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Five Star Subaru of Grapevine responded

Hello Dante, It is always great to hear from our Five Star Subaru guests. Thank you for recognizing so many of our service team. Let us know when you need an appointment at 817-438-1700. We look forward to seeing you again. Thanks again, Dylan Hulme, Service Director

February 23, 2023

Very pleased with 5-Star Subaru and staff. They continue to provide OUTSTANDING Customer and Vehicle service. More

by Glockzilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Glockzilla responded

Very pleased with 5-Star Subaru and staff. They continue to provide OUTSTANDING Customer and Vehicle service.

Feb 24, 2023 -

Five Star Subaru of Grapevine responded

Glockzilla, We really appreciate your loyalty to Five Star Subaru. Jon and I welcome the chance to address questions between visits at 817-438-1700. Let us know when you need our advice. Thank you, Dylan Hulme, Service Director

February 21, 2023

Excellent service! My service advisor Sean was amazing, I was updated throughout the process and they have a great waiting area with soda, water, coffee, tea and snacks More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Feb 21, 2023 -

Five Star Subaru of Grapevine responded

Thank you so much, Jennifer, for choosing the Five Star Subaru service team for your vehicle's care. Reach Sean and our techs between visits at 817-438-1700. We hope to always be your first call when needing maintenance or repairs. Take Care, Dylan Hulme, Service Director

February 17, 2023

I went to have my car serviced for my 1-year maintenance. The staff was very helpful as soon as I arrived in guiding me where to park, and clearly explained all the items that will be serviced on my vehicle More

by fzubair72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex So
Feb 18, 2023 -

Five Star Subaru of Grapevine responded

Fzubari72, Welcome to the Five Star Subaru service center. Rex and our staff will strive to make every service visit efficient. When you need future care, we hope to schedule an appointment for you at 817-438-1700. Thank you for your feedback. Thank you, Dylan Hulme, Service Director

February 16, 2023

Professional, knowledgeable and very polite. My advisor explained everything they were going to do and it was done in a timely manner. More

by bjcool11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Pipkin
Feb 17, 2023 -

Five Star Subaru of Grapevine responded

Bjcool11, We always appreciate knowing the Five Star Subaru service communicated well. When Anthony or I can offer our advice, give us a call at 817-438-1700. We are here to keep you knowledgeable and comfortable in your car. Thank you for your feedback and business. Take Care, Dylan Hulme, Service Director

February 15, 2023

I arrived at the shop on time and greeted by a maintenence advisor. He knew my car and why I was there. Oil change and state inspection. I threw in a broken wheel stud. Broken by a local tire sho More

by Richard Baron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Murray
Feb 16, 2023 -

Five Star Subaru of Grapevine responded

Richard, It is our goal to help you enjoy your Subaru. Ryan and our service team welcome the opportunity to offer advice any time at 817-438-1700. Give us a call! Thank you for your feedback and business, Dylan Hulme, Service Director

February 13, 2023

The atmosphere at the dealership is cheerful and positive and all of the Service professionals are helpful and professional More

by gypsydog5375Tex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Feb 14, 2023 -

Five Star Subaru of Grapevine responded

Gyspydog5375Tex, We appreciate knowing you find working with the Five Star Subaru team professional. Your business and 5-star rating mean a lot. Please let us know if there is anything else we can do for you at 817-438-1700. Thank you, Dylan Hulme, Service Director

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