Five Star Subaru of Grapevine - Service Center

Warranty issues and recall item prompt and compl Service writer listened to issues...warranty items an recall item were completed promptly Visited with sales, Taylor Greene, throughly enjoyed trip Service writer listened to issues...warranty items an recall item were completed promptly Visited with sales, Taylor Greene, throughly enjoyed trip to your dealership. Looking forward to seeing 2020 Subaru; will consider trading my 2018 Outback More

The extra mile I was 15 minutes late for the appointment for a service check up, I even asked if I needed to reschedule No scowl, no hesitation, not even a check o I was 15 minutes late for the appointment for a service check up, I even asked if I needed to reschedule No scowl, no hesitation, not even a check of the watch to let me know “yep, you’re late”. Just a “no worries, we got ya covered “. Thank you Johnny More

Outstanding dealer! Five star Subaru is like no other car dealership I have been to. Upon entering the service drive Ryen Ruybal promptly greeted me and immediately start Five star Subaru is like no other car dealership I have been to. Upon entering the service drive Ryen Ruybal promptly greeted me and immediately started filling out a service ticket for my Subaru Forester. He then proceeded to show me the customer beverage and coffee bar and then pointed out two separate customer waiting areas. My Subaru was ready in just a few minutes. The service work was covered under warranty and they had washed and cleaned my car! This place continues to impress me every time I go there. The service department here even has some type of rubberized flooring and the shop is fully air-conditioned. I feel certain that providing a service area of this quality helps them hire and retain the best possible service technicians. Thanks, Robert Bailey More

Awesome! I enjoyed my experience at 5 star with Ryan as my advisor. He was helpful from start to finish. He informed me of what was being done with the car. Th I enjoyed my experience at 5 star with Ryan as my advisor. He was helpful from start to finish. He informed me of what was being done with the car. The lounge was relaxing. Will come back for future maintenance and possibly trading in my Subaru for another Subaru More

Great work by a great team. Work is done quickly and properly. They care about your car and your safety, I like that they will wash your car after any visit to their facility. Work is done quickly and properly. They care about your car and your safety, I like that they will wash your car after any visit to their facility. More

Great service I took my car in for oil change. I was a walk in and was told it would be maximum 75 min wait, they were booked. I didn’t mind waiting as I had comput I took my car in for oil change. I was a walk in and was told it would be maximum 75 min wait, they were booked. I didn’t mind waiting as I had computer work to do that would take at least 1 hr. Needless to say, my car was done within 35 min. Now that’s service! Thank you! M De Leon More

First time visit, service Brought in my vehicle for service. Appreciate the timeliness of the service. The service staff are very friendly. I am pleased with the service, and g Brought in my vehicle for service. Appreciate the timeliness of the service. The service staff are very friendly. I am pleased with the service, and glad I bought a Subaru More

Timely. Nice waiting area. Most dealerships have a list of suggested maintenance that needs to be done before even looking at my car. Grapevine Subaru did not. They performed Most dealerships have a list of suggested maintenance that needs to be done before even looking at my car. Grapevine Subaru did not. They performed my maintenance as requested in the time they said they would and for the price quoted. More

World Class Service The service team is just flat out world class. They do amazing work! I never have any issues with the work that is done on my vehicle. The service team is just flat out world class. They do amazing work! I never have any issues with the work that is done on my vehicle. More

Great service!! The service department at Subaru of Grapevine is the best I have ever experienced. They are so thorough. Today I got detailed paperwork explaining the The service department at Subaru of Grapevine is the best I have ever experienced. They are so thorough. Today I got detailed paperwork explaining the work done and a printed estimate for upcoming work. No surprises at this dealership. Brian is my service writer and he is excellent to work with. More