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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
943 Reviews

943 Reviews of Five Star Subaru of Grapevine - Service Center

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January 25, 2021

Took vehicle in fir an oil change , and to fix the molding on My Driver side window. Everything was done in a timely manner. They also washed my Vehicle for Me !! More

by cooper75067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Swarver
Jan 26, 2021 -

Five Star Subaru of Grapevine responded

cooper75067, We aim for total customer satisfaction at Subaru of Grapevine. Our service team will be ready to help again when you call 817-438-1700. Thank you for recommending our dealership! Safe Travels, Marcus Procter, Service Director

January 16, 2021

Fixed my head unit as promised which now works perfectly Beautiful crosstrek loaner Car cleaned and buffed up on return to me Service A+ ! Love this place More

by doctor.iraepstein
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Five Star Subaru of Grapevine responded

Hello! Thank you for supporting the service team at Subaru of Grapevine. We want to make certain you always enjoy your vehicle, so let us know when care questions arise at 817-438-1700. We look forward to seeing you again! Best Regards, Marcus Procter, Service Director

January 08, 2021

Nice friendly reliable knowledgeable. I love Dyson who always answers the phone & sets up my appointments. He has such a great attitude & always courteous. I also love Katrina. More

by rosepugs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson
Jan 09, 2021 -

Five Star Subaru of Grapevine responded

Rosepugs, Thank you for taking the time to share your feedback about your service visit to Subaru of Grapevine. Dyson, Katrina, and I are here to help again at 817-438-1700. Reach out any time we can be of service. Happy New Year, Marcus Procter, Service Director

January 05, 2021

We have always received excellent service at Five Star Subaru Grapevine. The dealership is very clean, everyone is friendly, service is spot-on, they wash my vehicle, and they have a snack bar & drink m More

by Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Five Star Subaru of Grapevine responded

Hello Brenda, We love seeing you every time you visit Subaru of Grapevine. As a valued customer, we want to help you enjoy your vehicle to the max. Give us a call anytime you have questions at 817-438-1700. We are here to serve. Thank you, Marcus Procter, Service Director

January 02, 2021

Every time I bring my ascent for any type of service I receive an above and beyond treatment. I recommend subaru of Grapevine if you are looking for a new or a used car,or if you need to get any type of m More

by Carlos Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ohanesian, Brian Swarver
Jan 02, 2021 -

Five Star Subaru of Grapevine responded

Carlos, Thank you for your recommendation of both our sales and service departments at Subaru of Grapevine. We always want to make you feel comfortable when you visit. Whether you need service or another vehicle, Marcus and I want to hear from you at 817-438-1700. We really appreciate having you a part of our dealership family. Thanks again, Doug Laymon, Sales Manager

January 01, 2021

I like the fact that Subaru of Grapevine always has the same staff in place, it shows stability in the dealership. Mike O. Is very helpful and knowledgeable in the service department. More

by Diannb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ohanesian
Jan 02, 2021 -

Five Star Subaru of Grapevine responded

Diannb, You are a valued customer and we really appreciate your loyalty and review of our committed staff at Subaru of Grapevine. Between visits, Michael and I want to hear from you at 817-438-1700 any time you need our vehicle advice. Knowing you are fully knowledgeable about your car is important. Thank you, Marcus Procter, Service Director

December 22, 2020

Very happy with my Subaru but even higher praise for the Dealership and Service Center. Made appt for all visits and everybody was fully prepared for me and made the whole process a minimum effort on my par More

by Donald G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mime O.
Dec 23, 2020 -

Five Star Subaru of Grapevine responded

Happy Holidays, Donald! We appreciate hearing from our satisfied customers at Subaru of Grapevine. Thank you for rating our service staff and please let us know when we can serve you again at 817-438-1700. Safe travels into 2021! Best Regards, Marcus Procter, Service Director

December 09, 2020

I appreciated your efficiency in greeting me explaining what is to be done to my vehicle and the time it took to give an oil change was very good and in no time my vehicle was ready in less than an hour, a More

by Annie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not know her name, sorry
Dec 10, 2020 -

Five Star Subaru of Grapevine responded

Annie, Working efficiently to get your car in and out of service is the goal. Thank you for reviewing the service center at Subaru of Grapevine and please do not hesitate to call us at 817-438-1700. Our advisors are available any time you have maintenance concerns. Thanks again, Marcus Procter, Service Director

November 28, 2020

I live in Texarkana and there are two Subaru dealerships a lot closer than Five Star Subaru. I called Five Star Subaru to have maintenance work done because I was sick of these being treated like a number More

by Lisakayposey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
Nov 30, 2020 -

Five Star Subaru of Grapevine responded

Thank you, Lisa, for visiting Subaru of Grapevine. We appreciate your great comments and we look forward to seeing you again. Please stay in touch with Mike or me at 817-438-1700. Call us any time you need our Subaru advice. Take Care, Marcus Procter, Service Director

November 20, 2020

Excellent customer service. Easy to book the appointment. Service person Mike clearly set expectations of how long it would take for the installation so I could go home and wait. He called when the vehicle More

by bludoggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
Nov 20, 2020 -

Five Star Subaru of Grapevine responded

Thank you for choosing the service center at Subaru of Grapevine, bludoggie! Mike and I remain available for any additional maintenance concerns at 817-438-1700. Please stay safe and in touch. Happy Holidays, Marcus Procter, Service Director

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