Five Star Subaru of Grapevine - Service Center

Came in for a recall, they had me in and out in under two hours. Easy to book an appointment over the phone, great customer service, and they even offered me a rental despite the fact that I didn't come in f hours. Easy to book an appointment over the phone, great customer service, and they even offered me a rental despite the fact that I didn't come in for anything big. Mike was great! More

Johnny Taylor was excellent. Five stars all the way. Everyone in Subaru Grapevine is very nice and committed to provide excellent customer service. Thank you! Everyone in Subaru Grapevine is very nice and committed to provide excellent customer service. Thank you! More

Efficient and personable staff. Very short wait time too. When I get a new car I’d check them first for sure. Kudos to Lauren with the Service department for being very helpful. When I get a new car I’d check them first for sure. Kudos to Lauren with the Service department for being very helpful. More

I am very satisfied with the service I've received from Subaru of Grapevines service department as a whole. Johnny and the technicians that fixed my car have been great, very easy to work with and always m Subaru of Grapevines service department as a whole. Johnny and the technicians that fixed my car have been great, very easy to work with and always make sure to take great care of me and my 2015 Outback. This repair was a very difficult one to diagnose and took a lot of brainstorming but the service team at Subaru of Grapevine was great and communication from Johnny to me was absolutely superb. I look forward to a Subaru survey as I have PERFECT ratings across the board. More

Great customer service Our brand new Subaru somehow had splatter paint on it from driving around town. We were shocked and upset. We took it in to the service department ask Our brand new Subaru somehow had splatter paint on it from driving around town. We were shocked and upset. We took it in to the service department asking them if they could somehow remove the splatter paint on our new car? They were able to get it removed and look as brand new as the day we got it. Here is the biggest surprise. The general manager Tony Hooman knew what happened to us When it came time to pay for them removing the splattered paint No charge from Tony and for us to enjoy our new car. We have bought 2 Suv from them I highly recommend anyone to anyone. More

Five Star Subaru is truly a five star dealership. Their customer service is outstanding, always exceeding my expectations. I would rate it as the best Subaru dealer in the DFW metroplex. customer service is outstanding, always exceeding my expectations. I would rate it as the best Subaru dealer in the DFW metroplex. More

Easy And Prompt I contacted the service department for a possible leak in a tire on our new 2020 Subaru Ascent. They did find a nail in the tire and were able to rep I contacted the service department for a possible leak in a tire on our new 2020 Subaru Ascent. They did find a nail in the tire and were able to repair the tire. The vehicle was also washed and was spotless when I got it back with no charge for the reapair. Great job guys. Bob Hanson More

I absolutly love Five Star Subaru. Clean, everyone is so nice and helpful. Always explains everything. Will not go anyplace else. I love this dealership nice and helpful. Always explains everything. Will not go anyplace else. I love this dealership More

Five Star Subaru in Grapevine is consistently the best experience a human can expect. From the moment I arrive for service, I am met by people who want to solve whatever issue I may have and do the follow experience a human can expect. From the moment I arrive for service, I am met by people who want to solve whatever issue I may have and do the follow up so that I am a happy customer. Marcus Procter and his team are exceptional. More

The best Subaru service department in America. The service manager Marcus is a professional AND he is a nice guy. His entire team is A+. I am picky. I sold cars. I am very critical. If you have a Suba service manager Marcus is a professional AND he is a nice guy. His entire team is A+. I am picky. I sold cars. I am very critical. If you have a Subaru in this area you should use this service department. More