Five Star Subaru of Grapevine - Service Center

It couldn’t be any better They were very friendly and on the point and the work was done very quickly, I will come to them again for future service as well They were very friendly and on the point and the work was done very quickly, I will come to them again for future service as well More

Buying a 2018 WRX STI Limited Had a great time getting my first Subaru from Five Star Subaru, my sales person was Bill klozik, he did a great job of helping me and guiding me throu Had a great time getting my first Subaru from Five Star Subaru, my sales person was Bill klozik, he did a great job of helping me and guiding me through everything More

great service every time I have gone to this dealership many times for service or to purchase new cars. I do and have recommended it to anyone that I know is looking for a Sub I have gone to this dealership many times for service or to purchase new cars. I do and have recommended it to anyone that I know is looking for a Subaru or a car that fits the Subaru bill or price range. I commend the staff of the dealership, both in the sales department and the service department for making buying cars extremely easy and taking care of said cars without issues. I once had someone strip off my wheel studs in another service place. When I discovered this, I was unable to drive the car, but the service department accommodated me and fixed the issue within an hour of getting the car to them. Every visit is pleasant because of the friendliness and professionalism of the staff here. More

Bought a car I bought a traverse cash and called bc it had a couple problems, but these guys fixed me up and are extremely awesome and I would recommend this place I bought a traverse cash and called bc it had a couple problems, but these guys fixed me up and are extremely awesome and I would recommend this place to any and everyone tht is need of a vehicle! Steve, Scott, Wing and Brian thank you so much for taking great care of me!!! More

Great service department I recently bought a used car from you and the service department has been phenomenal! Regular maintenance used to drive me crazy but not here. The guy I recently bought a used car from you and the service department has been phenomenal! Regular maintenance used to drive me crazy but not here. The guys are always so nice and welcoming and take care of business! The manager is always on top of everything to ensure honest positive service experiences. More

great it was very pleasant they did every thing they said they would do everyone made me feel very comfortable everyone was so respectable and it seem l it was very pleasant they did every thing they said they would do everyone made me feel very comfortable everyone was so respectable and it seem like they just wanted to do everything they could to please you More

satisfaction 100% Five Star has wonderful sales people, service department, and a pleasant wait area while service is being conducted on your car. If they say that a s Five Star has wonderful sales people, service department, and a pleasant wait area while service is being conducted on your car. If they say that a service will take 30 minutes or 2 hours, they keep their word and complete the service on time. I've been very pleased with all areas of 5 Start. More

The Service Department keeps me coming Back After 50 years of car ownership, the service department rates as my all time favorite. They are friendly, helpful and never made me feel like they tr After 50 years of car ownership, the service department rates as my all time favorite. They are friendly, helpful and never made me feel like they trying to sell me "extra services. Srvice has always been completed quickly and correctly. The service department is the reason I brought each my sons to 5 Star Subaru to buy their cars More

Service department is outstanding - sales - not so much Love the service dept - prompt - professional - courteous - etc / sadly the service group are caught in a Subaru-Clarion-Harmon Radio Issue which they Love the service dept - prompt - professional - courteous - etc / sadly the service group are caught in a Subaru-Clarion-Harmon Radio Issue which they (service) have no control over - in a nut shell - radios in 2018 certain Subaru Models are junk - my 2018 Crosstrek is one - I've had 2 radios along with 4 software updates & the radio is still locking up - randomly going off & the backup camera function seems to have a mind set all of it's own - sometimes it works properly - other times - not so much - thus - Subaru US have advised 5 Star Subaru to drop in yet another radio into my Crosstrek - radio head #3 - at this point - I could start a lemon case against Subaru - but - I'll see what radio #3 does - third times a charm - right ??? - the sales dept - not so much - not completely impressed with the sales group - you still get the whole "well" let me check with my mgr routine when it comes to trying to buy/sell/trade etc process - so - ya - the Service group are REAL good - just wish Subaru/Clarion/Harmon could get there act together & fix the whole stupid radio issue ... very frustrating - the entire electronics package is crap - including EyeSight - EyeSight seems to have been developed for the general populous of folks whom shouldn't even be driving - Subaru really needs to build in a AI algorithm which learns & adapts to the particular driving style of the vehicle owner - cause for me - it makes the stupidest decisions - example - some making a right turn into a street - your 25 feet away from the vehicle in front which has ALREADY turned into the street & EyeSight applies the brakes thinking a collision is about to occur ??? - another example a vehicle in a exit lane - suddenly applies the brakes - EyeSight again will engage the brakes - thus causing a possible collision situation - VERY frustrating - so as mentioned - the entire electronics package - spoils a vehicle which mechanically is very good ... More