Flagship Motorcars of Lynnfield

Mercedes Sprinter Sales It pains me to leave this review. As you can see I still recommend the Flagship dealership, but their sprinter division has left a sour taste in my mo It pains me to leave this review. As you can see I still recommend the Flagship dealership, but their sprinter division has left a sour taste in my mouth. I dropped in after having my wifes car serviced at the Flagship Store to ask about a 2014 E350 with 55000 miles on it. Asking price 19997. Ok so I inquire and I tell the salesman what I want to do{I believe in transparency both ways} and tell him I would like to trade my 2015 in for his 2014 and reduce my payment. He came back with a ridiculous offer for my loaded 2015 with the same miles I thought they would want to get a deal done seeing that the E350 was a 2014. Nope . So I left. That's not the issue really. I then sent numerous emails and got no response trying to get him to redo the offer. No response. Then I get a text about my experience. I answered that I had received no reply. I was told that someone would. Nothing yet! So I have moved on . I feel if a deal is to be made it can get done. Its fine if you want to get every last dollar, which I feel is the case here. Sometimes a good deal is one in which both parties give in a bit. I will not reach out again. I did love the car when I saw it. Maybe my enthusiasm was taken for me being a push over. Well I don't believe in faking that you are not interested in something like the old days of buying a car when you didn't want to show your hand. I said I loved the car from the moment I walked in. If that's why Ive gotten no response sobeit. I love Flagship, Im sorry that no one wanted to sell me a 6 year old car, and then insult me with an offer for my very nice car. I am going to look at another car, trust me this is not hyperbole, and the dealership said he would work with me to get a deal done. Key word WORK WITH ME. If he cant at least it will be a better effort than Mercedes Sprinter put forth. I will probably have whatever car I buy serviced at Flagship so maybe I can ride by Sprinter and show them the car. More

From The moment I called for service..................... The moment I called for service on my wifes 2016 c300 I was treated with top notch service from Marc Ruiz. I believe he is new to the service dept, bu The moment I called for service on my wifes 2016 c300 I was treated with top notch service from Marc Ruiz. I believe he is new to the service dept, but a fine addition to already top notch place. Respectful ,honest, pleasant explained everything as the process service was being performed. Work done on car was skillfully done and explained. When I picked up the car I told him he can never leave and going forward all business I have will be with him. Thanks Marc. You are the BEST More

Awara Osman made our experience a 5 star buying experience People....in sales, especially.....are what make a car dealership successful. It's not the building or the inventory or the location....it's the indi People....in sales, especially.....are what make a car dealership successful. It's not the building or the inventory or the location....it's the individuals who make you feel, as a customer, that you are valued. Awara, from start to finish, made us feel like he was listening, understanding, and caring about what we were looking for in our purchase. He worked with us, all the while kind and gentle, soft-spoken and sincere, until we were ready to buy the car. He, most of all, is why we gave this dealership 5 stars. More

Herb Chambers-Sprinter Service Center-Peabody MA = EXCELLENT Mercedes... I routinely travel up and down the East Coast, and I have had my 2014 3500 Sprinter regularly serviced at various locations in VA, NH a Mercedes... I routinely travel up and down the East Coast, and I have had my 2014 3500 Sprinter regularly serviced at various locations in VA, NH and MA. I want to tell you...the Service Department at Herb Chambers Flagship Motorcars, specifically the Sprinter location at 202 Newbury Street, Peabody MA 01960 is EXCEPTIONAL. I have had a recurring minor, irritating problem with my Sprinter for years relating to unusual "engine light" and other such alerts. Various dealerships have looked at and gone..."duh, we don't know". One in NH actually charged me $150 and just "reset" the computer codes and said they had no idea, when the vehicles has extended warranties and all such bells & whistles. After that experience with the Manchester NH dealership, Christopher Vasquez, Service Advisor at Flagship's Sprinter location and I chatted a couple of months ago regarding "B" scheduled service, as I told him I would NOT be returning to the Manchester NH dealership for service. And, in chatting, I mentioned my long-running history of irritating "lights", falsely telling me something was wrong. We chatted a while. When I took the vehicle to Chris for the "B" service, he, and his technician, "Ben" went WAY out of their way attempting to figure out the issue. They thought they had it figured out, attempted a fix; but several weeks later...it was back. I took the vehicle to Chris again today, (09/19/2019), and they went at it again...and, again...we think we have a fix. What I want to convey to Mercedes US, and please pass this "down" through channels to Herb Chambers Flagship Motorcars...is...this Sprinter Service location is flat-out VASTLY superior to any other service unit I have ever been to, regardless of make of vehicle. The Service center is spotless. The entire staff is beyond courteous. The waiting area is wonderful, (and I "wait" for my vehicle, sometimes most of the day while they work...and YES...they have offered a "loaner"). They provide coffee, snacks, wifi (so I can work remotely while I wait)...and are dog-friendly (so I don't have to leave my big dog unattended for "who-knows" how many hours). Truly, a GREAT place. But, the service itself is beyond description. These gentlemen are exceptional, in every aspect...customer service-wise, professionalism, technical expertise...you name it. I am extremely impressed (and I am not easily so). Whatever system Mercedes has for awarding "dealerships", especially Service Centers...this place deserved the highest level...and I say that having frequently a number of Mercedes locations over the past 5 years. Christopher Vasquez and "Ben", (sorry I haven't caught his last name), really deserve some sort of special recognition...as they really make that Mercedes Sprinter location superior to any place else I have done business with. Respectfully Lee Isdell More

Repeat Customer First met Paul McDaniles two years ago, when my wife purchased her C300. We had such a positive experience with Paul that we returned to purchase a M First met Paul McDaniles two years ago, when my wife purchased her C300. We had such a positive experience with Paul that we returned to purchase a Mercedes for me. Paul worked diligently to order me a 450 GLE that I would be happy with because I'm not easily pleased. When my vehicle arrived it exceeded my expectations. Every dealership should have a General Manager like Paul McDaniels! Bobby and Judy D. More

Excellent Awara was very professional and pleasant. He was knowledgeable and competent, working to identify our needs. He even worked on his day off to comple Awara was very professional and pleasant. He was knowledgeable and competent, working to identify our needs. He even worked on his day off to complete some paperwork. We actually enjoyed working with him. Cathie and Eliot More

Best first time experience I’ve visited this dealership on a Wednesday, by Thursday I was picking out my new vehicle. The experience was overall one of the best I’ve ever exper I’ve visited this dealership on a Wednesday, by Thursday I was picking out my new vehicle. The experience was overall one of the best I’ve ever experienced in any dealership. I met with Awari and he was very professional and understanding in my wants and needs and what I was looking for in a vehicle, he also assisted me with my trade-in as well. I would definitely highly recommend this salesman he did a very professional job and he assisted me in giving me exactly what I was looking for and also gave me extra in the vehicle I received.Darnell was the great in helping Me with the finance she really was understanding and got me what I was looking for and I was very happy I really felt welcome to come in to this dealership between both the salesman in the finance manager and the overall atmosphere I really did feel I was treated very well for what I was looking for and I will definitely be back at this dealership again More

Ease from beginning to driving away in a new Benz I had owned a GLK since 2009, which I also bought from Flagship Motorcars of Lynnfield, and it was time to test the new cars. I went and was greeted v I had owned a GLK since 2009, which I also bought from Flagship Motorcars of Lynnfield, and it was time to test the new cars. I went and was greeted very professional by Awara Osman, who right away went to work for us to get us a new vehicle asking about our expectations and to meet our needs, let me add it was a Monday and he stayed calm even after two hours after closing. He is a great sales person who put no pressure on me or my wife but was asking about our confort zone to get into a new vehicle that we wanted and was within budget. In a nutshell, he is a great person and I give him a 10 for service. Also at the time of delivery Spencer Petruzello , was very at ease to walk us through the vehicle and explained every detail of the car, from adjusting the seats, to the mirrors. Very pleasant individual who proudly represents Flagship very well. He had the vehicle with a bow on the hood to make it special, something that my wife liked and got teary eye. Overall I also give him a 10 for his patience and commitment to customer service. Both Awara and Spencer as we said goodbye, the told us to call them with any questions, concerns and if we needed anything. Last but not least Gil, from finance was also a great help to ease process and understanding that budget is priority. No pressure but explained the different services Offered. Overall we were treated as family is treated, with respect and I commend them for going above and beyond. Thank you very much Regards, Alex and Elisa Jimenez More

Great Experience To often service departments get a bad rap or a bad review. I am taking this few minutes to tell you my experience at Flagship Motors Lynnfield was gr To often service departments get a bad rap or a bad review. I am taking this few minutes to tell you my experience at Flagship Motors Lynnfield was great. I was greeted immediately as soon as I pulled in the bay. I was directed to service area and a nice gentleman named Nathan Hough. within 5 minutes he explained all that was going to be done, offered me a loaner, gave me a time frame, and gave me an hour and a half approximation on time. I decided to wait . I went to the lounge, coffee, water, cookies and waited and within 2 hours car was done, cleaned inside and out, ready for me to continue my day. Far to often I read bad reviews on service departments but I had to take the time to say Flagship Service Department is outstanding and made me feel like valued member of a Mercedes Benz. Thanks Flagship!!!!!!!!! More