Flagship Motorcars of Lynnfield

Professional, friendly and extremely helpful staff! Buying a car sometimes can be quite stressful, but my experience here was truly amazing. I have nothing but good things to say about this particular M Buying a car sometimes can be quite stressful, but my experience here was truly amazing. I have nothing but good things to say about this particular Mercedes store. From my salesperson Kari Boreske to the general manager Paul Mcdaniels, they have been helping my family through this very exciting AMG ownership experience. Especially since I am located in the west coast, Paul and Kari have made this transaction quite smooth. I will definitely be referring friends and family to these two fabulous people. More

Best Service Experience Ever I am the proud owner of a Mercedes Benz SL500. As such I an fanatical about the appearance and mechanical condition of my car. I have always taken my I am the proud owner of a Mercedes Benz SL500. As such I an fanatical about the appearance and mechanical condition of my car. I have always taken my car to Flagship for service. The primary reason being that the quality of service is second to none. Whenever I experience a problem I call Grace Cosco and she will tell me to bring the car right in immediately. She will personally greet me and have a loner car ready so that I do not have to wait. Al Swirka will ask me very detailed questions about the problem that I am experiencing and I am on my way in a loner. I will get a call from Al explaining specifically what is required to make the repair. I will then get a call telling me that my car is ready to be picked up. When it is delivered to me it has been washed and vacuumed. Grace will always follow up with me to be sure that I am completely satisfied with their service. Best treatment that I have ever experienced with an automobile dealership. More

I Found my perfect car !!!! I went in to see Antonio a few weeks ago. He showed me every car they had in the style and price I wanted, on that day we didnt find exactly what I wa I went in to see Antonio a few weeks ago. He showed me every car they had in the style and price I wanted, on that day we didnt find exactly what I was looking for but that didnt stop him! He kept in touch with me everytime a new car ( the one i was looking for) would come in. He didnt stop until he found me exactly what I wanted. Unlike other dealership he didnt stop helping as soon as I got the car I had a few problems with insurence, he called and also helped me get everything with my insurence done. I couldnt be more impressed and satisfied with the customer service. More

Great leasing experience Working with Ibe made my leasing experience the best that I have ever encountered with buying or leasing a car over my 25 years. Not only was he know Working with Ibe made my leasing experience the best that I have ever encountered with buying or leasing a car over my 25 years. Not only was he knowledgeable about all aspects of the car but he made my wife and I feel comfortable throughout our total decision making.of our GLA 250. His exemplary treatment and attention that he gave us will continue to bring us back again and again to this dealership which truly puts the customer first. Thank you for all that you did which was more than we ever expected. Stephen and Dory More

Excellent Service The quality of service, and attention to every detail is outstanding at this dealership. Not only are their sales people a pleasure to work with, bu The quality of service, and attention to every detail is outstanding at this dealership. Not only are their sales people a pleasure to work with, but their service department is amazing in much thanks to Grace and Nate. I have to say that Grace is one in a million she always goes above and beyond to make my experience at the service are as pleasant as possible. We are even on a first name basis, and have a number to reach her at any time. You are not just a number in their eyes, you are a person that matters. I would send everyone I know to this dealership. I almost forgot Paul McDaniels what a classy supervisor at Flagship, is the reason I stop purchasing BMW's. He isn't just a person I go to to purchase my cars through he is also an great friend that I met at BMW in 2001. Last but not less Marc Limage how can you forget about him when it comes to dedication and time Marc is your guy, when I purchased my ML 350 he educated me on the vehicle like I was going to school for the first day when was amazing thanks again to everyone at Flagship for the AMAZING service I get every time I come there. Regards Emmerson Phillips More

Installation of Running Boards on my GL 350 In addition to my first 10 K service, I decided to have running boards installed on my new GL 350. All the service work was done quickly and expert In addition to my first 10 K service, I decided to have running boards installed on my new GL 350. All the service work was done quickly and expertly. Grace Cosco is the BEST! More

Grace and her excellent customer service keep me coming back The fantastic customer service experience I had with my last Mercedes Benz E550 provided by Grace Cosco made the decision very easy when it came time The fantastic customer service experience I had with my last Mercedes Benz E550 provided by Grace Cosco made the decision very easy when it came time to buy a new car, a S550 4Matic. Because of the always exemplary treatment I received from Grace, which feels like having a personal service concierge, I limited my new car search to only one dealership, Flagship! As long as Grace is at Flagship I will be a customer! Steve Schepici was also great to deal with on both cars. More

Pleasant Experience Buying a Vehicle Typically, most car sales reps do not have good reputations, or further more receive good compliments/ reviews from buyers. I can’t speak for every sa Typically, most car sales reps do not have good reputations, or further more receive good compliments/ reviews from buyers. I can’t speak for every sales person at Flagship, but I can definitely conclude that it was a very pleasant buying experience purchasing my latest vehicle. The sales rep with whom I purchased the vehicle, Ibe Ogwu, was absolutely phenomenal. He went above and beyond to make sure I was satisfied with the sale, even way after the sale. After bringing the vehicle (ML550) home and having my wife inspect it, we discovered it had 3 tiny and almost hidden scratches that I didn’t notice prior and it was also missing the cargo cover. A quick call to Ibe and he was promptly available to react in resolving the problem, including going into the office on his day off. My family and I went off to a long vacation and upon returning, a month later Ibe still followed through with his promises to resolve the matter, paying full attention to details. The tiny scratches were fixed and we were ordered a new cargo cover replacement. We are very happy with the vehicle! Gil Otero was also great and pleasant in processing the financial aspects of the sale and in explaining the warranty and etc. I’ll note, prior to going to this dealership, I was previously interested in purchasing from another dealership a little north of the area, closer to where I live, and where I was servicing my older Mercedes for the past 4 years. Unfortunately they were not very willing to offer a fair deal, and unfortunately represented the other side of the car salesmen reputation – even though I have been a customer with them for years. By walking away from them, I ended up getting a better car (and exactly what I wanted), and a better deal. I am considering switching where I service my vehicle, though its a lot farther from me. This was my 3rd purchased Mercedes. My first with this dealership, but dealing with this dealership and the sales reps was by far the best experience of them all, I'll admit - a was a little shocked. Again, thank you and a very BIG THANK YOU to Ibe. More