Flagship Motorcars of Lynnfield

We drove into the Lot of Flagship Motorcars Mercedes in Lynnfield, MA, and were introduced to Darnell Caruso-Stewart in the sales department. Darnell asked what she could do to help us and we told her tha Lynnfield, MA, and were introduced to Darnell Caruso-Stewart in the sales department. Darnell asked what she could do to help us and we told her that we were interested in a GLK 250...immediately she showed us what was in inventory and we started to talk numbers and were introduced to Gil Otero, sales manager. We discussed two cars in particular and tried to make the numbers work and decided to leave the dealership and go back to Boston and think about the potential purchase as we were headed home to Vermont after the Thanksgiving holiday with our son in Boston. Darnell followed up after Thanksgiving and we thanked her for helping us but we felt that things were not going to work and maybe we would revisit the deal another time. She asked if we could talk in a conference call with her and Gil Otero, sales manager and Paul McDaniels, general manager and we agreed. Collectively they tried their best to structure a better deal for us and we decided to again talk between ourselves and get back to them. After my wife and I talked we decided to try one more time and called Darnell...she was on the phone...we asked to speak with Mr.McDaniels and he agreed to a deal on the phone and we stopped on our way back to Vermont and signed the papers. It is refreshing to deal with an honorable Dealership that actually wants to make things work and can empathize with their customers. We are enjoying our GLK and could not ask for any better treatment at an automobile dealership...anywhere! Thanks guys!!! More

The lease on our 2011 Cadillac was ending in February, 2014, therefore, when we set out that Friday we were determined not to return home until we had leased a new car. Visiting Mercedes was our third an 2014, therefore, when we set out that Friday we were determined not to return home until we had leased a new car. Visiting Mercedes was our third and final stop. As we walked into the Flagship Dealership, Sam Duff approached us with a big smile and a warm handshake to say hello and how can I help you. We immediately felt no pressure and had the sense that this would be a great experience since we knew we were in good hands. Sam was knowledgeable, easy to deal with and personified great customer service. He accomplished all of this, while not being a pushy sales person- not an easy thing to do! The entire transaction was smooth, efficient and Sam worked hard to secure us the best deal possible. I would highly recommend Sam, and of course, Flagship Motors to my friends and colleagues. My wife and I had a very classy and enjoyable experience - generally not the way one would describe a visit to a car dealership. Sam is a keeper - he cares a lot about his customers and wants to make sure you are comfortable and satisfied with the deal and your new car. Thank you! Arthur and Elaine LoPresti 978-587-2683 More

Darnell Caruso-Stewart provided outstanding customer service and she is delightful to work with. Darnell is extremely knowledgeable on every aspect of the vehicle and was able to answer all of my quest service and she is delightful to work with. Darnell is extremely knowledgeable on every aspect of the vehicle and was able to answer all of my questions and address all of my concerns. Darnell has continued to assist me even after I purchased the vehicle and has really looked out for my interests and needs. She has sent me the EZ Pass I forgot to remove from my trade in (without being asked!), followed up on the activation of Sirius Radio, chased down the return of my trade-in license plates and the receipt for them, and provided a missing "Command" Manual. I don't think any of this is a salesperson's job, but Darnell performs all of this very willingly and efficiently to make the customer experience with her and her organization excellent. I would highly recommend Darnell and Flagship Motorcars. More

I recently purchased a new E350 Sport from Flagship Motorcars. I was greeted and immediately comfortable with my salesman Ted McPherson. I didnt feel pressured to buy at all, he genuinely cared about w Motorcars. I was greeted and immediately comfortable with my salesman Ted McPherson. I didnt feel pressured to buy at all, he genuinely cared about what I wanted. Throughout the process he kept me updated and gave me all the information I needed to make the right purchase. I would recommend Ted, his manager Gil, and the herb chambers company to anyone. I am in love with my new car and couldnt be more confident in my purchase. If you would like to ask me about my experience feel free, thanks guys! More