Flagship Motorcars of Lynnfield

Not all Mercedes dealerships are created equal. I had never been to a Mercedes dealership before Flagship, as this is my 1st Mercedes. Since then, I have had the opportunity to visit another, which is m never been to a Mercedes dealership before Flagship, as this is my 1st Mercedes. Since then, I have had the opportunity to visit another, which is much more logistically convenient. For now on I am making the trip to the much further away dealership, Flagship. The facility, staff and service up to this point in my experience has been First Class and what you'd expect from Mercedes Benz. My recommendation for salesperson is Rob Slocum. His pre-sale and post-sale attention has been above and beyond. More

Getting real close to entering the "penalty" phase on miles on my 33 month lease (15K miles per year) for a 2011 Mercedes-Benz C300, I had just started to explore options for my next car and I w phase on miles on my 33 month lease (15K miles per year) for a 2011 Mercedes-Benz C300, I had just started to explore options for my next car and I wanted to do something different. While servicing my 2nd vehicle at Herb Chambers Lexus of Norwell, the Lexus sales manager (Chip Gray) offered to introduce me to one of his counterparts (Gil Otero) at another Herb Chamber's store (Flagship Motors). Within minutes (while on the phone) Gil put a stupendous 27 month lease deal together on a 2104 E350 4matic Sport Sedan that would also pull me completely through my lease 7 months early. A few minutes later he followed up with the deal details by email. Two hours later I was in the showroom where Gil introduced me to Darnell, who took the deal the rest of the way. She is arguably one of the best sales associates I've ever had a chance to work with in over 20 car deals. Swift, efficient, thorough and personable are four words that come quickly to mind in my experience with her. While the car was getting its inspection sticker, Paul McDaniels (the GM) came over to meet and thank me. An hour later I drove away with my new car. Great deal, great people, great experience. Thanks. More

We recently purchased a RAV4 from your dealership and had THE most positive experience with Steve Schepici. He's the best. He was so warm, kind and very helpful. Head and shoulders above any Sales Rep. we h THE most positive experience with Steve Schepici. He's the best. He was so warm, kind and very helpful. Head and shoulders above any Sales Rep. we have ever dealt with. Keep up the good work!! Regards, D. T. Healey Lynnfield, MA More

I had a fantastic buying experience with Darnell from beginning to end. Darnell really got to know me and understood exactly what I was looking for - I was struggling between an E wagon and a Sedan and beginning to end. Darnell really got to know me and understood exactly what I was looking for - I was struggling between an E wagon and a Sedan and she found me the perfect car- a sedan with split folding seats! That was it - she found me the perfect car in the right color with everything I wanted. Since the moment I purchased the car Darnell has been in constant communication getting the car ready for pick up- she responds instantly and her friendliness is second to none. When you are buying a MB it should be a special, high end customer service experience and that is exactly what you will get at Lynnfield MB working with Darnell and her team! I couldn't be happier with my new car! More

Excellent service says it all... the sales team as a whole is amazing. I worked with Flavio during the process of my mother purchasing her first luxery car... it was a big deal for her and very specia whole is amazing. I worked with Flavio during the process of my mother purchasing her first luxery car... it was a big deal for her and very special Flavio was amazing. He never made her feel pressured and answered all of her questions with the fullest amount of attention. Upon car pick-up after the sale was completed, Flavio spent time with her to ensure she uderstood the technology and features in her car as well. The countless hours he spent with her to ease her mind on making a big purchase was worth it. My mother is now a proud owner of a C-Class and loves it!!! Thanks so much Flavio and to the rest of the tem there. I can't wait to purchase my own from this location. More

Simply outstanding experience for a new comer to Mercedes working with these two people....I came in on a recommendation, and completed this experience pleased and ready to make my own recommendations. Darne working with these two people....I came in on a recommendation, and completed this experience pleased and ready to make my own recommendations. Darnell and Gil are incredible to work with... More

Headlight out ! No big deal, drop into the dealer, as few human hands can change the LH Low Beam on an E350 2011! On the way to turning into the dealer, a truck drops a bag with paint cans (latex) in a few human hands can change the LH Low Beam on an E350 2011! On the way to turning into the dealer, a truck drops a bag with paint cans (latex) in a "taupe beige" {as my wife pointed out} and painted the passenger side of our silver MB. Greeted by Nathan Haugh as if I was a lost friend. Gathered his team, they removed the paint, cleaned the car for a great price and replaced headlight bulb under warranty. "While you are here, I see you have a service coming up and a recommended transmission oil change. I have one of my best guys here (on a Saturday!) and he is available. We can get this done while you are here and have you on your way by 5:00". We also were going to look at a new GLK and run some errands. While we were looking at the GLK, he pulled up a GLK loaner car and had a brochure on the front seat. We got our errands run, paint removed, maintenance done and drove home knowing where we would buy our next Mercedes Benz! What would have been a warranty low beam bulb turned into a great experience and a revenue item for the dealer, all because Nathan really cared and treated us very well. Thank you to Nathan and his team. Great job ..... but not surprising at this dealership! More

The experience that I had with Steve was excellent. I have purchased several cars at this dealership and will always continue to recommend it. Great service, great selection, great experience. have purchased several cars at this dealership and will always continue to recommend it. Great service, great selection, great experience. More