Flagship Motorcars of Lynnfield

I recently went to this location to look at a 2011 BMW 550i and i was helped by a gentleman by the name of Rob Slocum. Rob was nothing short of Excellent. Very knowledgeable and polite, he answered all m 550i and i was helped by a gentleman by the name of Rob Slocum. Rob was nothing short of Excellent. Very knowledgeable and polite, he answered all my questions and made the whole experience as pleasant as possible. Unfortunately i ended up not purchasing the vehicle but i will return to this location in the future for the simple fact that i felt welcome and i believe i can rely on great service.Rob Slocum is a professional and i will make it a point to deal with him when i return to this dealer. More

Flagship Motorcars in Lynnfield MA. certainly earns their negative reviews. I called to schedule a test drive for a CPO E series sedan. Upon arrival I was directed to salesman Irving Lizardo. I explained negative reviews. I called to schedule a test drive for a CPO E series sedan. Upon arrival I was directed to salesman Irving Lizardo. I explained I wanted to test drive a vehicle I located online. Irving confirmed the vehicle was still available and proceeded to review the carfax and maintenance of the vehicle. An hour and a half later, I finally got the opportunity to test drive the vehicle. I liked the vehicle and wanted to inquire regarding the price. Irving conveniently omitted the part about the Herb Chambers "smart pricing" until the end. They even have a video to watch regarding how they price their vehicles. I guess that's a good way to justify why they are overpriced. Irving finally gave me the numbers on my trade and I asked how much the car would be discounted. Irving stated, "Nothing." He referred me to their "smart pricing" again and stated it was fair. Don't be fooled by their BS "smart pricing" tactics. I researched Autotrader and Edmunds and found many other Mercedes, same model, with lower mileage for cheaper money. They were ALL certified pre-owned. I politely told Irving that I did not want to waste his time and declined to buy the car for that price. As I stood up, Irving stopped me and stated he could maybe get my trade an additional three thousand dollars. (What a coincidence that my trade immediately developed three thousand dollars value) Enter Sales Manager Marc Limage. Typical sales tactic of bringing the sales manager to the table. I asked why they couldn't reduce the price of the vehicle. Marc said he could reduce it by one or two hundred dollars. It was insulting to say the least. I finally thanked him for his time and walked out. Irving stated he would call in a few days. I received a call from Internet Manager and Client Care Specialist Craig Bovio. Craig actually asked me if I could see myself in that vehicle. That's the extensive "client care specialist" training you get at a Mercedes dealership? Pathetic!! I explained to Craig the only issue I had was the price difference. Craig said he would call me back. I NEVER heard from him again. I received a call from Business Development Manager Michael Andrews. Michael was the third person calling me asking if I liked the car. I told him I loved the car but had only one issue. The price difference. He too, said he would call me back. I NEVER heard from him again. I finally heard back from Irving nine days after my test drive. Irving asked, "Where are we?" I reminded him of our discussion about the price difference. I further explained that I would sign a deal TODAY if the numbers were right. Irving said he would call me back by the end of the day either way. I explained to him that Michael and Craig said the same thing and never returned calls. Irving assured me, and promised he would call me by the end of the day. I NEVER heard from him again. I called Flagship on Monday and spoke with New Sales Manager Gil Otero. I was referred to Gil from a friend. Gil was pleasant and I explained the situation. Gil apologized for his employees and looked into the car for me. Gil then apologized and stated, the car was sold. Two managers and one employee can't even follow up with a return phone call? This is a luxury car Mercedes Benz dealership that prides themselves on customer service? I expected a lot more from a so called "Mercedes Benz" dealership. Unfortunately for Flagship, "word of mouth" runs deep, I can assure you. I will inform everyone I know of the negative experience. More

Last aug I met salesman TJ. I found him to be very friendly and helpful. I would definitely recommend him when buying a used car.I purchased a used cl550 and encountered a brake issue returning to NY. friendly and helpful. I would definitely recommend him when buying a used car.I purchased a used cl550 and encountered a brake issue returning to NY. I brought my car into Lakeville Mercedes Benz in rockville centre ny, the service writer inspected the brakes and found rust on the inside rotors causing an unusual noise when coming to a stop.Flagship Motors took responsibility for this issue and payed for the entire cost of the repair. More

We had the pleasure of purchasing a new Mercedes from Flagship Motorcars. After extensive research, dealership visits and pricing of Lexus, BMW and Audi, we decided to purchase a Mercedes from Flagship M Flagship Motorcars. After extensive research, dealership visits and pricing of Lexus, BMW and Audi, we decided to purchase a Mercedes from Flagship Motorcars. This dealership has an extensive inventory and an impressive reputation for customer service. Ibe Ogwu, our Product Specialist, was tremendously helpful every step of the way. He was very kind, helpful, patient and completely responsive to telephone calls and e-mails, both pre and post-purchase. There were none of the "pressure" measures typically seen during car purchase, which is always a concern when purchasing a vehicle. Ibe understood our concerns, our price point and what we were hoping in trade for our old vehicle. He and Ken Julian, Sales Manager, provided us with exceptional incentives and a fair trade value, helping to make the final price in our target zone. George Sarkis, Business Manager, was also quite helpful when we added maintenance plans, other options, and completing the required documents. Jody, the dealership receptionist, was also pleasant, courteous and helpful, which is very important, as that is the first person a customer meets when arriving and often sets the tone. When we picked up the vehicle Ibe provided an extensive overview of the vehicle's features, making sure the vehicle was ready to go and in pristine condition. He followed-up after delivery, answered questions and provided outstanding customer service, which is the hallmark of a great sales and purchase experience. This dealership knows that the customer service experience is that intangible that often makes the difference when deciding which car to purchase. Keep up the good work! More

Our third MB car from Flagship, fifth MB overall, and we ONLY will go to Flagship Lynnfield for our Mercedes cars. Ken Jillian is the utmost professional, Grace Cosco IS the reason we continue to return - s ONLY will go to Flagship Lynnfield for our Mercedes cars. Ken Jillian is the utmost professional, Grace Cosco IS the reason we continue to return - she takes care of EVERY detail, Gil searched high and low for the car we wanted and made the deal work...highly recommend their dealership! More