Flagship Motorcars of Lynnfield

I highly and gradly recommend EDWARD ALLEN for his work as a sale person. He has been a friendly person. Edward has helped me in buying my car and has demonstrated with a professional manner.I will refer m as a sale person. He has been a friendly person. Edward has helped me in buying my car and has demonstrated with a professional manner.I will refer my friends and relatives to have business with you. SANG TRAN Sr International Accountant More

Every aspect was great! I would tell anybody and everyone to go to Flagship. James and Ed were attentive, nice, informative and all you would want in a salespeople... to go to Flagship. James and Ed were attentive, nice, informative and all you would want in a salespeople... More

Darnell is a delight to work with. She does not push the sale and is very low key. Her knowledge of the car systems is exceptional, not easy with today's automobiles, and at the time of delivery, made sure sale and is very low key. Her knowledge of the car systems is exceptional, not easy with today's automobiles, and at the time of delivery, made sure I was completely comfortable with the ML350 Command System. I felt I should have taken her out to dinner! Keep up the good work. More

In June 2011, I needed to purchase a vehicle because my 1998 Buick Regal's transmission needed to be replaced and I decided that it was time to say goodbye to the Buick and hello to another vehicle. I have 1998 Buick Regal's transmission needed to be replaced and I decided that it was time to say goodbye to the Buick and hello to another vehicle. I have always purchased my vehicles with the intent to keep them for a very long time. It's very hard for me to let go of a vehicle and buy another...it sounds silly but I do get attached! For about six months before my transmission needed to be replaced I started to figure out what I would buy if I needed to. The only car on the road that I thought looked really great was the Mercedes 300 since the logo was part of the front grill. I also thought I might test drive BMW. When that day came to buy my next car, I did research on the Mercedes and found that Flagship Motors had quite a few 2010 models that I liked and for an unbelievable price compared to other Mercedes dealerships. I live in Braintree, MA and Flagship, being in Lynnfield, MA, is not close by. My husband and I got there late, 5 pm, on that Saturday and Joe Daroie went above and beyond the call of duty to help me with my decision and to test drive a vehicle. My plan was that if I drove the Mercedes 300 4matic and it felt good to drive (I have a serious neck problem where I don't have good mobility and range of motion to turn my neck and get treatments at Beth Israel, PT, etc), I would just buy it!!! For conservative me to do this was a really big deal. The thought of having a Mercedes really took me out of my comfort zone. Joe made me feel as though I could be honest about my feelings concerning the purchase, was willing to answer all of my many questions, gave me more information than I ever dreamed I would get, and helped me get even a better price than what was listed for my 2010 C300. And, Joe did this after the dealership had already closed at 6pm. He and Gil Otero, Business Manager, stayed until just before 9pm to close the deal. I was so hungry during this (hadn't eaten all day except for coffee) and Joe was offering me snacks, fruit, coffee, water...I just never had this type of experience before in purchasing a vehicle. After purchasing the Mercedes C300, Joe called me at home to check on how I was doing with the car and told me to call him at any time if I had questions. I highly recommend Flagship Motors in Lynnfield, MA. I am now a "loyal" customer. Joe, Gil, the service department, the receptionists, etc. at Flagship Motors have greatly exceeded my expectations. Even though we could afford a Mercedes, I never thought I would have a car like this. I grew up just outside of Boston and we didn't have anything so to have a car like this now in my early 50s feels so good!! Joe said that when you drive a car like this that you really want, it makes you feel really good and he is so right!!! I am very proud to drive this car and am proud of myself that I took the plunge and bought such a high end car. Everyone I know thinks the car is just "gorgeous, etc." When I believe in a product/company, I spread the word to everyone I know and that's just what I've done about Flagship. The best advice I give to everyone is the fact that anyone can really own a Mercedes especially if it's a year or two old. Everyone thinks that the prices must be over the top and they're not. I tell people that my car cost about the same as my husband's 2009 Toyota Camry XLE fully loaded that he bought new so don't hesitate to go to Flagship, or call Joe, and he'll make it work. Lastly, the service department is excellent. The entire crew at Flagship make you feel comfortable and can't do enough for you. For me, this was one of the best purchase experiences of my life!!! I am so grateful to Joe and everyone at Flagship for making me feel as though I was their only customer!!! More

This is my first Mercedes-Benz and your sales people and especially Joe Duroe made it easier for me to decide. He was very knowledgeable and spoke very highly of the safety features of Mercedes (a factor wh especially Joe Duroe made it easier for me to decide. He was very knowledgeable and spoke very highly of the safety features of Mercedes (a factor which was of high importance to me in my new vehicle). Joe was extremely helpful and made himself available for questions anytime including on my numerous pre-purchase visits to the showroom. I was very impressed with his customer service and professionalism throughout the transaction. More

Jim Castle was a wonderful guy. He was very nice and helpful and great to work with. Everyone else at the dealerahip was extremely helpful and nice! I had a great experience at flagship motorcars. helpful and great to work with. Everyone else at the dealerahip was extremely helpful and nice! I had a great experience at flagship motorcars. More

This was a custom order, which the sales associate and the manager worked hard to win from me, albeit in a very appropriate and friendly manner. The process was quite smooth throughout. I was kept aware o the manager worked hard to win from me, albeit in a very appropriate and friendly manner. The process was quite smooth throughout. I was kept aware of its progress very well. The one aspect of customer support that can be improved is the price of the optional insurances and services. More

Darnelle was excellant to work with. She was attentive, helpful, and made the car buying process less stressful. I highly recommend both Darnelle and Flagship. helpful, and made the car buying process less stressful. I highly recommend both Darnelle and Flagship. More

I went into the Mercedes dealer ship and did not know what to expect. I was very surprised and happy to walk out of the dealership with a used Mercedes. I am doing this just so people other customers tha what to expect. I was very surprised and happy to walk out of the dealership with a used Mercedes. I am doing this just so people other customers that go into to the dealership know that I would not have been able to buy this car without Darnell. She was very honest, energetic and very helpful. All of my questions were answered and I left the dealership having no regrets feeling completely confident in my purchase. I would highly recommend Darnell with all of the knowledge she has in Mercedes. Thank you More

Darnell was SUPER!!! I would recommend her to anyone! She had to put up with my very grumpy and hard to handle boyfriend....and still handled it with grace! Thank you Darnell!!! She had to put up with my very grumpy and hard to handle boyfriend....and still handled it with grace! Thank you Darnell!!! More