Flagship Motorcars of Lynnfield

Staff is friendly and very professional. They make you feel at ease and cater to you. They make you feel at ease and cater to you. More

My review: I booked my appointment about 2 weeks in advance and reserved a loaner car on line. When I dropped my car off for service I was told by my advisor that my services weren’t considered a need advance and reserved a loaner car on line. When I dropped my car off for service I was told by my advisor that my services weren’t considered a need for a loaner vehicle and I felt I was given a hard time about it. I’m sure there are many who want a loaner vehicle, but if it’s scheduled ahead of time there shouldn’t be a problem. I was aggravated because I had a few appointments that day and I needed transportation. I was finally given a vehicle after explaining what I needed. I shouldn’t have to talk about my personal business at a dealership. I’ve waited at the dealership before when I needed an oil change and it was not a problem. I didn’t need transportation that day. Last year when I had the same services booked and I requested a vehicle there was no problem. 1) why would customers of Mercedes, who pay a lot of money for a vehicle and for service be denied transportation if they need it. I always book at least 2 weeks in advance if I need transportation. 2) why would Mercedes offer this service online only to be denied when you show up for your appointment! The advisors don’t know why I need transportation. I was disappointed in the way I was treated. Usually the advisors go above & beyond. People might think because I’m a female I’m treated differently? I went and spoke with a sales agent & was thinking about maybe purchasing another vehicle, and then I thought why would I spend more money at a dealership that treats customers in that manner. In fact, I have very wealthy friends that have been buying Mercedes vehicles from Flagship for many years and they were the ones who referred me to Flagship to purchase my vehicle. I guarantee they would never be refused a vehicle if one was needed. I also have family members who’ve purchased vehicles from Flagship and they were surprised as well. I always thought Flagship was a classy and very accommodating dealership to their customers. I’m disappointed. Something obviously has changed. When I had a Jeep and dropped it off for service, I always was able to get a vehicle with no issues. I don’t know if it’s Herb Chambers corporation telling advisors not to give out vehicles or do the advisors take it upon themselves and make a decision? More

Great service all the time very friendly staff and everything is done in timely manner. Nathan always great and super helpful. everything is done in timely manner. Nathan always great and super helpful. More

Excellent service and great customer service reasonable price free liner we are very pleased I bought 4 cars from that dealerships very friendly price free liner we are very pleased I bought 4 cars from that dealerships very friendly More

Everyone is so friendly and nice. Answers all questions and will work with you. Awesome Answers all questions and will work with you. Awesome More

Drove from Maine to purchase from them. This is the second car purchased from them Best selection off vehicles This is the second car purchased from them Best selection off vehicles More

Nathan has been amazing that's why I always still come back to flagship the services in pekama back to flagship the services in pekama More

Great all around service attention to my wants an needs prompt service no hassle buying prompt service no hassle buying More

Outstanding experience Excellent service Buick and thorough. Leased 5 vehicles and always was treated with professionalism and respect. thorough. Leased 5 vehicles and always was treated with professionalism and respect. More

Very good and very good services I recommend this dealership to everyone, they go on and beyond to help you, very professional dealership to everyone, they go on and beyond to help you, very professional More