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Flagship Motorcars of Lynnfield

Lynnfield, MA

4.9
1,212 Reviews

1,212 Reviews of Flagship Motorcars of Lynnfield

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October 11, 2020

We just passed 3 years with our car and needed some routine maintenance. Once again the service department under the leadership of Mike Hannafin did everything superbly! Thank you for a great product w More

by Dgelineau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hannafin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2020

I'm pairticularly impressed with Ronan Marchet. He receives customers with a positive attitude, ready to provide whatever service is needed to the customer. Since my need on this occasion was 12 volt More

by Derwynphillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronan Marchetn
August 29, 2020

Greg is the funniest person I know. He’s also very good at his job. He is a very kindhearted loving family man. Would give you the shirt off his back if you needed it. More

by Boomboom
Recommend Dealer
Yes
Employees Worked With
Greg Zawislak
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2020

I have bought two new Mercedes from flagship after the problem i just had with them probably my last . Went in for regular service recently and I was completely lied to on a problem I complained about the More

by paul.lamore
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Renat Marchet, Alfred Aloise
Sep 21, 2020 -

Flagship Motorcars of Lynnfield responded

Paul, I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience when servicing your vehicle with us, and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. I'm very sorry for any inconvenience caused on our behalf. I would very much appreciate the opportunity to further discuss your concerns and hopefully restore faith in our dealership. Please email me directly at pmcdaniels@herbchambers.com Thank you, Paul McDaniels- General Manager

Sep 22, 2020 -

paul.lamore responded

Good morning Paul , At approx. 15,000 miles Your service manager told me that I had a bent wheel not a problem with brakes ! His exact words were service manager-(nothings wrong with the brakes its a bent wheel and sorry you do not have the wheel coverage . So if its not so bad maybe you should try to live with ). Hopefully you do not think I just thought this up and the next day went searching for a new wheel as well. Yet at 22,000 miles its now needs a brake job. My thoughts go back to the 15,000 miles visit . What my response would have been if told the truth. It would have been I believe Mercedes should be paying for the brake job and that's my response now as well . Thank you for taken the interest in this situation . Paul Lamore

February 14, 2020

from 19 november until today I went 4 times for the same problem they made the mistake the first time and the 3 times I was told they were unable to duplicate the problem i told them that the car has c More

by Parid Frakulla
Recommend Dealer
No
Employees Worked With
Mike Hannafin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Haugh
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2020

From The moment I called for service..................... The moment I called for service on my wifes 2016 c300 I was treated with top notch service from Marc Ruiz. I believe he is new to the service dept, bu More

by MikeBren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Ruiz
September 19, 2019

Herb Chambers-Sprinter Service Center-Peabody MA = EXCELLENT Mercedes... I routinely travel up and down the East Coast, and I have had my 2014 3500 Sprinter regularly serviced at various locations in VA, NH a More

by Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Vasquez & "Ben"
August 10, 2019

Great Experience To often service departments get a bad rap or a bad review. I am taking this few minutes to tell you my experience at Flagship Motors Lynnfield was gr More

by MikeBren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Haugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2019

Dylan Carter..Horrible Service Experience When he first assisted me, he gave me the impression that he did not want to assist me. He was rude and did not know much about some questions I had a More

by Lesly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dylan Carter
March 30, 2019

Flagship Motorcars concierge service is outstanding! I recently purchased a Certified Pre-owned 2015 C-300 4matic from Flagship Motorcars. What a great experience. My salesman, Steve Schepici, did an o More

by gneiman007
Recommend Dealer
Yes
Employees Worked With
Spencer Petruzello, Steven Schepici
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