Flagship Motorcars of Lynnfield

Excellent dealership I have been a Flagship customer for the past twelve years and I could not be more pleased with the sales group, the service group and The General Mana I have been a Flagship customer for the past twelve years and I could not be more pleased with the sales group, the service group and The General Manager Paul McDaniels who recently adjusted a repair cost on my behalf, he treated me fairly and he treated me like family. It is always a pleasure to deal with Flagship and their dedicated staff. Herb Chambers is very fortunate to have such fine people working for him. Jim Reppucci More

Above and beyond I never usually bring my car to the dealership because of previous experience with another dealership; but in this case i had to. The associate that a I never usually bring my car to the dealership because of previous experience with another dealership; but in this case i had to. The associate that assisted me not only made me feel as an elite customer but went above and beyond to help me with my car. After a simple request of a navigation update for whatever reason the car install did not fully work. Phi and the flagship team were determined to solve the matter. In the meantime they accommodated me with one of their courtesy vehicles until the problem was solved. Always received updates from him up until pick up, thank you for the technical upgrade done on my car and the best of it all was that it cost me $0. Thank you again Phi and team! Mr. Garcia More

Above and beyond expectations! Nathan went above and beyond with exceptional customer service. I really appreciate someone who knows how to treat their customers. He is a great ass Nathan went above and beyond with exceptional customer service. I really appreciate someone who knows how to treat their customers. He is a great assett for Flagship and i will definitey be servicing my car here from now on! More

Great Service Thank you Adam for your great service. You are one of a kind and always go above and beyond to satisfy your customers. You are truly an asset to the d Thank you Adam for your great service. You are one of a kind and always go above and beyond to satisfy your customers. You are truly an asset to the dealership. Lisa F. More

Making Good My wife had taken our GL450 into the Flagship service center to have a slow leak repaired in the right rear tire. My wife also mentioned to the servic My wife had taken our GL450 into the Flagship service center to have a slow leak repaired in the right rear tire. My wife also mentioned to the service consultant that our family would be leaving for a 240 mile trip to Maine that weekend and we wanted to make certain that we would not have any tire issues. The tire was plugged by the service dept. and my wife was on her way. By the way, she did not have an appointment and had to be somewhere else. Our vehicle was still taken in and she was on her way within her specified time frame as promised by Phi Hoang. On the way to Maine that same tire had deflated. I had to remove the tire and have it repaired locally in Maine. The plug was leaking and had to be re-done. I sent an email to the Flagship service dept. explaining the situation and had asked that the money I paid Flagship for the tire repair be credited towards a future oil change. I received a prompt response from Grace Cosco in both email and voicemail telling me that I would be provided a free oil change to make up for the tire plug misfortune. This made me very happy. In this day and age, it is refreshing to see a car dealer stick with old fashioned customer service and actually abide by their mission statement. Yes, this company actually delivers on it's mission statement. More

Mall Car I bought the "Mall Car".. I was shopping at the North Shore Mall in Peabody and saw a Mercedes with all the options I wanted! After going back three I bought the "Mall Car".. I was shopping at the North Shore Mall in Peabody and saw a Mercedes with all the options I wanted! After going back three times to look at it, my husband suggested I go to Flagship Motorcars of Lynnfield to inquire about it. My salesman was Paulie. I have never met a salesman that was so knowledgeable about a vehicle as he is. He made me feel very comfortable and it was fun to buy a vehicle!! When I told him I might be interested in "The Mall Car" Adam overheard us and joined in. The whole experience was awesome! We had a lot of laughs and I now have a beautiful car! Also, Adam was able to actually let me drive my car out of the mall! How is that for taking delivery of a new car! More

Always a great experience with Exceptional Customer Service Daniel Smith is a great technician. He always gives great service and takes care of matters efficiently. Thank you for always making my experience exc Daniel Smith is a great technician. He always gives great service and takes care of matters efficiently. Thank you for always making my experience exceptional! More

New vehicle problem Dan Smith is a very experienced technician. He was able to correct my problem to complete satisfaction. He is a credit to Flagship of Lynnfield. Dan Smith is a very experienced technician. He was able to correct my problem to complete satisfaction. He is a credit to Flagship of Lynnfield. More

Service The way it should be! I love the service department at Flagship Motorcars. They always take good care of me and my Mercedes GLK for service and repairs. I have enjoyed work I love the service department at Flagship Motorcars. They always take good care of me and my Mercedes GLK for service and repairs. I have enjoyed working with Dan and Al, they keep me informed so I know what to expect, and have even fit me in with short notice. My car is returned clean and running smooth. They are always polite, always considerate. The excellence of the customer service at Flagship should be modeled, it would make the world a more pleasant place. More

Dan Smith and Alfred Aloise are AWESOME I needed to go into service a couple times this summer and both of these gentlemen were outstanding. I love going to this location even though it take I needed to go into service a couple times this summer and both of these gentlemen were outstanding. I love going to this location even though it takes me 45 minutes to get there! More