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Flagship Motorcars of Lynnfield

Lynnfield, MA

4.9
1,230 Reviews

1,230 Reviews of Flagship Motorcars of Lynnfield

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October 23, 2018

Horrible Experience I had to get my car serviced for something broken in the car. So I had called them and I had driven down 40 miles to the dealership to get my car fixe More

by carguy10
Recommend Dealer
No
Employees Worked With
an,
October 11, 2018

Ripped off twice Blind spot monitor not working so I took my car in to get it fixed under warranty. The invoice clearly stated the problem was in the electronics assoc More

by ChinaBob
Recommend Dealer
No
Employees Worked With
Al Swirka, Karl Becker
July 13, 2018

The service department is damaging the luxurious brand If you really want to be treated like a Mercedes benz customer please go somewhere else. The service department is horrible. I have brought my car for More

by Basel88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Hannafin
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2018

Terrific experience with Dan Smith as my service adviser. He kept me informed, he was conscious of my schedule, he was cheerful and upbeat throughout. More

by Doug Brendel
Recommend Dealer
Yes
Employees Worked With
Daniel Smith
Apr 23, 2018 -

Flagship Motorcars of Lynnfield responded

Thank you Doug for taking the time to give us your feedback on your positive experience with us! Best, Paul McDaniels, General Manager.

February 25, 2018

Intelligent experienced service leader I have had excellent service from Al His judgement is trusted I have owned 6 Mercedes and will stay with Al and his service manager Mike Hannifin More

by Edspirit76
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Hannafin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Swirka, Richard Militello
Feb 26, 2018 -

Flagship Motorcars of Lynnfield responded

Thank you, Ed, for your review and compliments to our team! Best, Paul McDaniels, General Manager

December 31, 2017

The entire service rep staff is top notch. Grace was the service rep on my first purchase from Flagship. From the first moment, Grace displayed appropriate concern and commitment to making me More

by gjmarkos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ioannidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Haugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grace Cosco, Al Swirka
Jan 01, 2018 -

Flagship Motorcars of Lynnfield responded

Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with our team. We value your business and hope to see you again soon! Happy New Year! Paul McDaniels, General Manager

October 04, 2017

Julia Professional, down to earth, cordial, awesome. Knowledgeable of Automotive Business and an asset to her colleagues. Well informed, advised and insig More

by Automence
Recommend Dealer
Yes
Employees Worked With
Julia Lisa Papagno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2017 -

Flagship Motorcars of Lynnfield responded

Thank you for taking the time to recognize Julialisa. She is certainly as asset to our team and I will be sure to pass along your recommendation. Best, Paul McDaniels, General Manager

June 20, 2017

Experiences Good guy, evaluation was according to time, not accurate on my report of testing. Came in on interview. Testing believe was accurate but not my resul More

by Destiny7
Recommend Dealer
Yes
Employees Worked With
June 07, 2017

started poor but finished strong What started as a complicated and combative situation ended up being smoothed out by the people at the service department of the dealership with some More

by nick121222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Haugh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Smith
April 21, 2017

Exceptional Customer Service! Brought my Mercedes E550 for service at Herb Chambers Flagship Motorcars of Lynnfield and Peggy Markos was nothing but the best and constant professio More

by bwee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grace Cosco, Margaret Markos
Apr 21, 2017 -

Flagship Motorcars of Lynnfield responded

Thank you, Brian, so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We value your business and look forward to serving your automotive needs for many more years to come! Best, Paul McDaniels, General Manager

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