Flagship Motorcars of Lynnfield

The service man was very professional and courteous. He kept me informed about the status of my car He kept me informed about the status of my car More

They always take good care of me at flagship Motorcars. Whether I need a repair or inspection or just my tire pressure adjusted they take care of everything Whether I need a repair or inspection or just my tire pressure adjusted they take care of everything More

Great and satisfactory service! Everything was on time and well done, thanks for your service Everything was on time and well done, thanks for your service More

I enjoy taking my car to this dealership because it’s always an easy experience you’re in and out in an hour (I had an oil change) they wash the car and vacuum too which is a nice touch I think. I highl always an easy experience you’re in and out in an hour (I had an oil change) they wash the car and vacuum too which is a nice touch I think. I highly recommend them More

The best a pleasure to be a client Good people Nice location Nice facility clean all the time location Nice facility clean all the time More

Great fast service, professional a pleasure going there they answer my questions keep me updated with texts they answer my questions keep me updated with texts More

Service is very experience and quick. They understand timing and very friendly to answer any question or concern. They understand timing and very friendly to answer any question or concern. More

Flagship Motorcars of Lynnfield has been my dealership of choice for the past six years the reason being that they are always looking out for the customer, and how they can best serve them. This allowing all choice for the past six years the reason being that they are always looking out for the customer, and how they can best serve them. This allowing all interactions to be a stress free transaction. More

Staff is friendly and very professional. They make you feel at ease and cater to you. They make you feel at ease and cater to you. More

My review: I booked my appointment about 2 weeks in advance and reserved a loaner car on line. When I dropped my car off for service I was told by my advisor that my services weren’t considered a need advance and reserved a loaner car on line. When I dropped my car off for service I was told by my advisor that my services weren’t considered a need for a loaner vehicle and I felt I was given a hard time about it. I’m sure there are many who want a loaner vehicle, but if it’s scheduled ahead of time there shouldn’t be a problem. I was aggravated because I had a few appointments that day and I needed transportation. I was finally given a vehicle after explaining what I needed. I shouldn’t have to talk about my personal business at a dealership. I’ve waited at the dealership before when I needed an oil change and it was not a problem. I didn’t need transportation that day. Last year when I had the same services booked and I requested a vehicle there was no problem. 1) why would customers of Mercedes, who pay a lot of money for a vehicle and for service be denied transportation if they need it. I always book at least 2 weeks in advance if I need transportation. 2) why would Mercedes offer this service online only to be denied when you show up for your appointment! The advisors don’t know why I need transportation. I was disappointed in the way I was treated. Usually the advisors go above & beyond. People might think because I’m a female I’m treated differently? I went and spoke with a sales agent & was thinking about maybe purchasing another vehicle, and then I thought why would I spend more money at a dealership that treats customers in that manner. In fact, I have very wealthy friends that have been buying Mercedes vehicles from Flagship for many years and they were the ones who referred me to Flagship to purchase my vehicle. I guarantee they would never be refused a vehicle if one was needed. I also have family members who’ve purchased vehicles from Flagship and they were surprised as well. I always thought Flagship was a classy and very accommodating dealership to their customers. I’m disappointed. Something obviously has changed. When I had a Jeep and dropped it off for service, I always was able to get a vehicle with no issues. I don’t know if it’s Herb Chambers corporation telling advisors not to give out vehicles or do the advisors take it upon themselves and make a decision? More