I've always been very happy with his dealership. I've owned a couple of Infiniti models and always hd this dealership service them. They always do a great job, for reasonable prices, and they just did it again for my 2014 Q50. This time, though, Ed was working around some issues: a construction project on the building, a non-functioning computer, and pouring rain. No problem - everything went very smoothly - Ed let me know exactly what the charges would be, got it done when promised, and even held an umbrella over me as we walked to my car. Plus, of course, a really nice, new, loaner car. I have faith in the honesty and quality of all these related dealerships, because I know the owner has a great reputation for service to the community, and I'm sure he wouldn't risk it by bad business practices.