Audi Chicago

We had a great experience at Audi Chicago. We visited a few times—from just browsing to test drives to final selection—and each time the staff, especially Linden, was helpful, friendly, and ac We visited a few times—from just browsing to test drives to final selection—and each time the staff, especially Linden, was helpful, friendly, and accommodating. More

I noticed a loose skid plate under my car early in the morning. I contact the service department straight away. They were able to get me in later that day for a repiar. Daniel the service agent kindly upd morning. I contact the service department straight away. They were able to get me in later that day for a repiar. Daniel the service agent kindly updated me in a timely manner and I had my car back that afternoon. A multi-point inspection was performed and I additionally had my HVAC cleaned and serviced. It was an unexpected day but thankful for the exceptional serivce. More

Excellent communication from the service team throughout the process. Thank you to the whole team! the process. Thank you to the whole team! More

The dealership originally acknowledged the damage to my steering wheel and took responsibility for it, but the repair was poor from the start. Now the repair is failing, and the wheel looks worse. What steering wheel and took responsibility for it, but the repair was poor from the start. Now the repair is failing, and the wheel looks worse. What should concern other customers is the complete lack of accountability. When I reached back out, I was told they are now owned by AutoNation and are not responsible for anything previously done. That response raises serious concerns about how they stand behind their work and how they treat customers once a problem comes up. If a dealership can admit fault, perform a subpar repair, and then later deny responsibility, that says a lot about their commitment to customer service. I would be very cautious about trusting them to make things right if something goes wrong. More

Quick service. Good communication throughout the service visit. Loaner car helped to limit the inconvenience. Good communication throughout the service visit. Loaner car helped to limit the inconvenience. More

Communications were prompt, professional and accurate. Purchase went smoothly. People were friendly and helpful. follow up was good. I would buy here again! Purchase went smoothly. People were friendly and helpful. follow up was good. I would buy here again! More

Clean, efficient. I don't think I should be required to write more in order to submit this. I don't think I should be required to write more in order to submit this. More

Easy to make and modify appointments. The service staff is excellent on answering questions and keeping me updated on the work being done and the completion time. The service staff is excellent on answering questions and keeping me updated on the work being done and the completion time. More

Nice to have my car repaired here. Mr. Kameron Vaca is nice to deal with and is so helpful. Kudos to him. Mr. Kameron Vaca is nice to deal with and is so helpful. Kudos to him. More